Pousada Serra Da Estrela - Historic Hotel

Recent Reviews: 1874

• User:João V

  Trip type: Solo travel

  Weekend stay

  15 Mar 2026

  Not the first time here, lovely stay with very warming staff, even with a little surprise that always improves the experience. Very good amenities and cozy rooms. Will definitely come back. Excellent location well within the mountains.

• User:Pioneer27605160897

  Trip type: Family

  Good but not perfect

  30 Nov 2025

  Went with children. Staff not very available and not supportive when needed. No dressing room in the swimming pool. Only one elevator.

• User:Cakefrosting82

  Trip type: Family

  Highly Recommend for Family Stay

  24 Aug 2025

  This was a wonderful mid-summer stay for our family. The location and amenities are all top-notch. Both restaurants serve good food. We will return. Teresa Silveira, Owner at Pousada Serra da Estrela, responded to this review Estimado cliente, É um prazer receber seus comentários positivos sobre a sua estadia na nossa pousada. É gratificante saber que desfrutou das nossas instalações, incluindo a piscina e a sauna, e que encontrou nossa equipa profissional e atenciosa. Trabalhamos com o objetivo de proporcionar momentos agradáveis aos nossos hóspedes. Desejamos vê-lo novamente em breve.Teresa SilveiraUni manager

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• User:Mark I

  Trip type: Family

  Worst hotel stay in 30 years of traveling

  27 Jul 2025

  It was quite possibly the worst hotel experience I have experienced in over 30 years of traveling around the globe.We booked for a single night stay to try out the hotel chain before we would decide to book at their other hotels along the coast for a later trip.We get there, having driven from France (there are no longer any borders in the European Union), and she tells me my husband's driver's licence from France is not valid enough as an ID to confirm that he is indeed going to be a guest at the hotel. She wanted his passport.Furthermore, she also wanted my passport and our son's passports, to confirm we were indeed who we said we were for so called "fire safety" measures.So what, without borders, we don't accept ID from other countries, especially ones from a European Union?We were turned away from the hotel and then we had to scramble to try and find other accommodations to avoid sleeping in our car.We ended up at the local hotel, and I will never EVER book or recommend booking with this absolute trash of a hotel company.

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• User:Travel28234351054

  Trip type: Family

  We will return

  03 Jun 2025

  Lovely Pousada in a great location - dog friendly (they made our pet Labrador very welcome with indoor dining just outside the main restaurant) our room was very clean with a great view of the garden and the food and service from the restaurant excellent Teresa Silveira, Owner at Pousada Serra da Estrela, responded to this review Dear guest,It brings us great delight to hear about your positive experience at our Pousada. The well-being of all our guests, including our furry friends, is of utmost importance to us. We're glad to know that you appreciated the pet-friendly facilities and the indoor dining arrangement.Your kind words regarding the cleanliness of your room and the picturesque garden view are highly appreciated. It's pleasing to hear that the food and service met your expectations.Looking forward to welcoming you and your Labrador for another memorable stay. Best regards.Teresa SilveiraQuality | OperationsPousada Serra da Estrela

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