Eurostars Cascais

Recent Reviews: 479

• User:Thomas H

  Trip type: Couples

  great location

  19 Sept 2024

  The hotel is well located. Easy Uber access to the town -$5 rides. Not a 5 star hotel - maybe a 3+the good newsbreakfast is goodpool is good but unheated. rooms are pretty good for amenities bad newsrugs in the room are very stained. you won't walk barefoot They said they are changing them no dinner on site although there is great restaurant across the streetI would stay here on a reasonable price.

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• User:Kasia K

  Trip type: Family

  Awful damp hotel with fungus, has seen better days.

  25 Aug 2024

  Beware of where you get a room... we first got a room completely infested with fungus... it smelled really bad and walls were covered with the fungus. When adressing this we got a new nicer room the next day... the staff seemed not surprised though about the complaint. The hotel generally is damp, smells, old fashioned, not very nicely decorated and the pictures dont really match the websites... the 5 stars is a joke. And in no way does this match a 5 star experience. When we were moved we only recieved a ridiciolous discount for the first night. We were also told that we could only have the new room for a couple of days and then either get a room with no balcony or terrace thereafter. Again no discount offered. We had to move to a different hotel. All in all I would not recommend this hotel at all... There are plenty of true 5 star hotels in the area. Do yourselves a favour and opt out on this one.I would like to point out that the staff at the reception is lovely! Not their fault. I feel sorry that they probably have to deal with complaints all the time.

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• User:Silvana G

  Trip type: Business

  Nice experience

  11 Jul 2024

  Very nice location in Cascais. Clean, comfortable rooms, nice swimming pool, bar and restaurant. Good food and good service.Comfortable meeting room. I like the breakfast, especially the fresh fruit. We enjoyed our stay for the meeting.

• User:sophiehO62ZA

  Trip type: Couples

  Don't waste your time trying to plan a wedding here

  02 May 2024

  Awful experience with attempting to plan our wedding here. We first came across the venue in November 2023 and reached out looking for information but heard nothing back. After a few emails and attempts to contact them on social media to no avail, I emailed the hotel in mid December and asked about talking to someone about our wedding. The hotel told me that the events team had already finished for Christmas and someone would contact me by a certain date in January when they returned.That January date came and went, and I heard nothing, so another week later I reached out again and got no response. I eventually rang the hotel and was told that I had to just wait and someone would contact me at some stage, to which I said that we weren't going to just wait as we were trying to plan a wedding and that we were really disappointed but would have to just move on and look elsewhere. I received an email from Marine in the events team very shortly after that phone call and was delighted. We scheduled a zoom meeting for a couple of weeks later.We had the zoom and everything went great, we were confident that we had found our venue which we told Marine and she was very happy to hear this and said that she looked forward to working with us etc. Our next step was to book a visit to the venue and set our date.We had some back and forth communication with them in the days that followed where we scheduled a date for our visit and got some more information.The week of our visit comes and we were due to fly out and meet with them on the Friday. On Tuesday I emailed to confirm everything to which I received a warm response confirming everything. A few hours later, I received an email from them addressed to "Valued Clients" stating that actually they would no longer be doing weddings from 2025 because they are under new administration. I emailed back that I was really confused seeing as just this morning she confirmed our meeting for later that week to set our date for 2025. She said she was sorry but that there was nothing they could do.At this stage it was now nearly 4 months since I had initially tried to make contact with them, and around 2 months since we had first heard back from Marine and thought that we had found out venue. All of this time was now wasted, as was the money for our flights which we were not able to get back. We were now back to square one with our planning.We should have just walked away at the start when it was so difficult to contact them, but we loved the venue so much and it was the only one that ticked all of the boxes on our wish list so we ignored these red flags, which was our mistake.Absolutely terrible experience. Granted if they were under new administration it could have been out of their hands but the way it was handled and communicated to us was just so poor. We just were so glad that we hadn't actually set our date yet and no money had changed hands because I can't imagine what a nightmare that would have been

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• User:Trail47779197674

  Trip type: Couples

  Terrible experience

  02 Jan 2024

  We went for New Year's Eve (we arrived the day before) and booked a room on the booking app which had photos that didn't match reality at all. The room was shabby, the sheets were full of holes, the television was too old. There was a lack of ammenities, slippers, the air conditioning took too long to work and we heard other guests complaining about it. The Turkish bath didn't work and the spa closes at 6 p.m. We arrived at the spa on the first day and it was as shown in the picture, with a couple drinking and smoking inside, even drinking alcohol in the pool. I don't know how they got in with the beers, or how it took us to get there to report the situation. We complained to reception, and the next day they were still going to enter the spa with alcohol. I don't recommend it, it wasn't a good experience at all. We arrived at 10am for breakfast and everything was empty. Not worth the money.

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