This is a beautiful place to stay ! Staff are very friendly, food was amazing & rooms were clean and spacious !Feliipa was a wealth of knowledge and gave some amazing suggestions on where to go and how to get there !
User:Yannagr222
Trip type: Business
Business Offsite
15 Mar 2026
Very nice spacious rooms.Decent breakfast. Very nice park outside. Good gym but rather small- playing great music tough increasing the energy. Good parking space.
User:X4493XUjeffb
Trip type: Couples
A Great Place for a Winter escape!
15 Jan 2026
Just finished a month long stay at the property. Overall, an excellent experience. The gym is very well equipped and a great way to start the day. Breakfast at the Terrace was great but the best part of the experience was the staff. Everyone was engaged, happy and treated us like us as old friends. The rooms were great and the property is a short 15-20 minute walk from the waterfront. In addition to the hotel there are a lot of really great restaurants nearby. Well worth a visit!
User:kim F
Trip type: Friends getaway
wonderful place to relax in
19 Nov 2025
Wht a hotel loved it , there was sucha lovely ambience such lovely lovely staff all so welcoming from reception to catering to housekeeping, you feel so comfortable there.the chrtismas decorations were being put up so felt really nice and different, The rooms are so spacious clean there is small sink and cupboard space which was good to eat and have prepared meals n your room and in good weather be lovely to eat on the patio outside which most rooms overlooked wonderful grounds. Only draw back is only one mirror located in the whole place and that is in the bathroom not one in main bedroom, and I could here the people in the room next doo sometimes but othereise loved it there
User:FoodieLoverPortugal
Trip type: Family
Disappointment in a special birthday plus double charges!!! Be aware of this hotel unauthorized credit card use!!
10 Nov 2025
We stayed at Sheraton Cascais to celebrate our son’s birthday during a short holiday. While the infrastructure is excellent, the hospitality and service were extremely disappointing and far below the standards expected from a 5-star Sheraton property.We informed the team in advance about the birthday, and they confirmed a special gesture. However, nothing was arranged until 5 minutes before checkout, when someone appeared with a drink and cake — leaving no time for our child to enjoy anything. At breakfast, I again reminded the staff, and the restaurant chef was very kind and prepared a small red velvet cake. Unfortunately, it was delivered in the middle of our breakfast, with everyone’s mouth full, and with a candle lit immediately without warning, making it awkward and rushed instead of memorable. It is clear the hotel has the infrastructure and possibility, but the execution is chaotic and without any sense of guest experience or timing. It feels like staff are simply trying to “tick a box” rather than provide hospitality.To make matters worse, our stay was fully prepaid on Booking.com, but the hotel charged my spouse’s card again (used only as guarantee for minibar). We have had to follow up three times at checkout, again on the same day, and then on two more separate days, and almost a week later the money has still not been returned. This is unacceptable for any hotel, especially one calling itself a 5-star property.This hotel needs serious staff training in customer service and hotel operations. At this stage, guests are likely to face one problem or another, and the experience is nowhere near Sheraton standards. If this continues, it will not be long before this property is rated like a 2–3 star hotel on review platforms.We hope management will take this feedback seriously and act urgently to fix these issues, because the location and infrastructure deserve a much better team than what is currently operating here.
Cascais, Estoril Coast
About Sheraton Cascais Resort
User Rating & Reviews
21 Apr 2026
10 Nov 2025
0204 505 9777