Vila Gale Sintra

Recent Reviews: 326

• User:FFM9

  Trip type: Family

  Not a 5 * hotel, this is a very good 3.5 *

  11 Apr 2026

  More of a "ok 4 stars" than a 5 stars. This hotel is a huge resort with hundreds rooms, in different building (rooms and flats). Summary if you dont want to read my entire review : huge, very noisy rooms - you hear everything, but great for kids, inefficient staff, not very clean, it has some splendid views to Pena castle and sintra village and 3 nice pools outside, 1 indoor pool heated of 25m, a kid pool with slides, indoor, it is very well equipped for kids, with a trampoline park, a carousel and daily activities, great place for kids and get the sun.The gym is really tiny for a place of that size, but has a good but very limited choice of machines, only 1 treadmill for exemple.Corridors are carpeted, but were constantly dirty, despite cleaning staff running around.Our check in experience was on the very bad side, arrived at 15h30, NB: Vila Gale members can have early check in way before 15h00, even at the official check in timeour room wasn't readywe got offered drinks to make us wait, and got our room at 17h30, but by then the bell boy had already "left" so we schlepped ourselves our luggages. We found a room with a floor covered of crumbles, no cleaning staff could have missed it, disgusting.Back to reception to ask them to complete the cleaning, and after a pool session we returned and couldn't enter the room anymore, as after the cleaning our keys have been de activated.... Took us from 15h30 to 18h30 to properly set in the room #417. On the bright side, the hotel managers reached out to us to compensate us for the check in situation, he clearly stated none of the issues should have happened. The reception staff is super professionnal and at the level of a 5stars. This was our only highlight here.All night we could hear our neighbours next room talking, paper thin walls.We had a family room, it is looking on the back, not the gorgeous views to Sintra and its castle, for this you must book either a standard or a suite, and I do believe the view is worth paying for.The room size was fairly big, circa 25sqm, but the bathroom ensure 0 privacy, toilets are closed by a glass shower cabin door, which doesn't reach the ceiling.Breakfast isn't of 5 stars level neither, the buffet is very large, but the quality of the baked goods is bad, tasteless, often too sweet,the coffee is not worth mentioning, just the juices are the positive item. There is show cooking, which I didn't try. And the fresh fruits were basic ones.Pros : the views from standard and suite type rooms. The kids club is super, the pools, the scenic and countryside location, nice balcony's and good room size.Cons: paper thin walls you hear everyone and anyone next to your room talking and chatting. Property is huge, far too big, too many people, few lifts. Bathrooms are miserable. Maintenance and cleanliness are a real issue, corridors are lithered, rooms furniture's shows tear and wear in places showing they aren't taken care off.Breakfast buffet is not of good quality.Overall not a 5 stars by no mean. If it isn't for the kids club, there's no reason to come here, despite the beautiful surroundings and great views, the total absence of room sound proofing is unbearable, so is the lack of cleanliness in the rooms and corridors, no one is cleaning them.I have no idea how this venue is listed as 5 stars, as a comparison the Vila Gale in Elvas is listed as a 4 stars and is much better. Vila Galé Hotéis, Marketing at Vila Gale Sintra, responded to this review Dear Guest,Thank you for taking the time to share such a comprehensive review of your stay with us.We are pleased to know that you appreciated the views, the facilities for children, and the friendliness and professionalism of our reception team. It is also important to us that you recognized the effort made by our management team to address the check-in situation during your stay.That said, we regret that several aspects did not meet your expectations. The delay in room readiness and the housekeeping shortcomings you experienced are not in line with the standards we aim to deliver and have been shared with the relevant teams for immediate review.We also take note of your comments regarding sound insulation, maintenance, cleanliness of common areas, and the breakfast experience. Your feedback is very valuable and will be carefully analyzed as part of our ongoing efforts to improve the consistency and quality of our services.Thank you once again for your feedback.Kind regards,Pedro ValleGeneral ManagerVila Galé Collection Sintra

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• User:Explore37599225589

  Trip type: Family

  Awful, bureaucratic mess of a hotel

  28 Nov 2025

  One of the most bureaucratic, dated, half-arsed hotels I’ve ever been to.Food very poor. Isolated location. All facilities open only at specific hours, eg no pool access until 10, and using the pool requires filling in a form. Trampolines exist beside a sad little playground, but you’re not allowed to use them outside a specific 30 minute slot. Some pools closed for maintenance without warning or communication. Kids not allowed in jacuzzi. Massage booked at a specific hour not available until 40 minutes later.There are a hundred little things that are unnecessarily not allowed, or require bureaucracy akin to booking a domestic flight. Staff totally curt and unsympathetic.We are considering leaving early Vila Galé Hotéis, Marketing at Vila Gale Sintra, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and regret that your stay did not meet your expectations.We sincerely apologize for the frustration caused by the operational limitations you encountered, including access to facilities, scheduling procedures, maintenance works, and the service delays you described. These measures are intended to ensure safety, organization and comfort, particularly in family-oriented environments, but we fully acknowledge that, in your case, they resulted in an experience that felt restrictive and disappointing.We are especially concerned to learn about your perception of our team’s attitude, as courtesy, empathy and professionalism are values we take very seriously. Your comments have been shared with the relevant department heads so they can be carefully reviewed and addressed.Regarding maintenance and service delays, we regret the lack of clear communication and the inconvenience caused, and we appreciate you bringing these matters to our attention as they help us identify where improvements are urgently needed.We genuinely regret that we did not provide the experience you were hoping for and thank you for your honest feedback. Should you decide to give us another opportunity in the future, we would very much like to demonstrate the level of service we continuously strive to deliver.Kind regards,Pedro ValleGeneral ManagerVila Galé Collection Sintra

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• User:Himanage

  Trip type: Family

  A Beautiful and Modern Stay That Lives Up to the Brand

  17 Nov 2025

  1. LocationExcellent. The hotel is very well located near the coastal area, surrounded by beautiful natural scenery. The environment is peaceful, spacious, and ideal for a relaxing stay.2. CleanlinessOutstanding. Everything was impeccably clean, with no trace of dirt or clutter. The rooms were spotless, well organised, and perfectly maintained. Absolutely nothing to criticise in terms of hygiene.3. StaffThe staff were friendly, attentive, and always available to help. All interactions werepositive, and there was nothing unpleasant to point out regarding the team.4. FacilitiesThe hotel has ample space, good parking, and electric vehicle chargers — a great advantage for us as a family. Overall, the facilities were excellent.5. BreakfastVery good, consistent with what we expect from Vila Galé hotels in Portugal. Although the variety is not huge, everything offered was of excellent quality. The breakfast area was extremely clean, well organised, and pleasant.6. Spa & Pool AreaThe spa is very pleasant, with a good jacuzzi, steam bath, and sauna. However, the highlight in terms of views is the pool area — not the spa or sauna. The pool is large and spacious, providing a beautiful view over the surrounding nature.There are plenty of sun loungers, allowing guests to relax and enjoy both the pool itself and the landscape. We did not try the massages, but the spa facilities were spotless and well maintained.Overall ImpressionI definitely recommend this hotel. It is a great choice for families and provides high-quality facilities throughout.8. PriceThe only drawback is the price. Although it is a good hotel, I feel that the cost is a bit too high for the type and category of the hotel. The value for money is slightly unbalanced. As a family of four, we also had to book two separate rooms, which made the total cost even higher. It would be a great improvement if the hotel offered family rooms or connecting rooms.

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• User:jenm582023

  Trip type: Couples

  Beautiful setting

  30 Sept 2025

  What a lovely hotel in a beautiful setting. Amazing sunsets. Staff were friendly and helpful. Excellent amenities including gym, spa and indoor pool. Plentiful sunbeds around the outdoor pools. Excellent buffet breakfast - really spoilt for choice! Only downside was that we couldn't walk into Sintra as there are no pavements - instead, a taxi costing around 11 Euros each way. Vila Galé Hotéis, Marketing at Vila Gale Sintra, responded to this review Dear Guest,Thank you very much for sharing your kind feedback.We’re delighted to know that you enjoyed your stay with us and appreciated our beautiful setting, the sunsets, and our facilities such as the spa, gym, and pools.It’s also wonderful to hear that you found our breakfast buffet so enjoyable and that our team made a positive impression with their friendliness and helpfulness.We understand your comment regarding the location — indeed, the hotel is nestled in a peaceful natural environment, which sometimes requires a short taxi ride to the centre of Sintra.We truly hope to have the pleasure of welcoming you back soon for another relaxing stay surrounded by nature.Warm regards,Pedro ValleGeneral ManagerVila Galé Sintra

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• User:motazod

  Trip type: Family

  Good location and childrens friendly.

  28 Aug 2025

  Excellent Location: The hotel is conveniently situated near Sintra's main attractions, making it a great base for exploring the area.​Good Breakfast: Guests enjoyed the breakfast buffet, which offered a good variety of options.​Family-Friendly: The hotel is accommodating to children, which is a plus for families traveling with kids.​Spacious Rooms: The rooms are a good size, providing ample space for guests to relax.​Cold Outdoor Pool: Despite being summer, the outdoor pool water was cold due to strong winds in the area, making it difficult to use.​Unpleasant Odor: There was a persistent sewage smell from the room's toilet in the mornings, which was a significant issue for guests. Vila Galé Hotéis, Marketing at Vila Gale Sintra, responded to this review Dear Motazod,Thank you very much for sharing such detailed feedback about your stay with us. We are delighted to know that you enjoyed our convenient location, family-friendly environment, breakfast variety, and spacious rooms.We also take very seriously your observations regarding the outdoor pool and the unpleasant odor in the room. While the outdoor pool is not heated and can be affected by weather conditions such as wind, we understand your frustration. Regarding the smell you experienced, this has already been reported to our maintenance team to identify and resolve the issue.Your comments are truly valuable to us, as they help us improve both our facilities and services. We hope to have the pleasure of welcoming you back to Vila Galé Sintra and providing you with a more comfortable experience in the future.Kind regards,Pedro ValleGeneral ManagerVila Galé Sintra

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