Bairro Alto Elegant By Homing

Recent Reviews: 248

• User:Elisabeth B

  Trip type: Solo travel

  Go somewhere else ………….you get what you pay for…….

  29 Apr 2024

  This is the third time I’ve stayed at this hotel as I am a traveling healthcare worker. The first 2 stays were fine even though the first morning I saw a rat outside in the street. I was like okay not in hotel I should be good. The are a LOT of long term people who actually live at this hotel. And a lot of noise in the evening. They congregate in one room and play music loud. Well my 3rd stay I get to the hotel get checked in go to my room and there are roaches crawling down the wall in the bathroom I immediately turned around and went to the front desk. They tried to put me in another room but as a single women there was no way I would have gotten a good nights sleep. The gentleman at the front desk got on the phone with the owner/manager Yash and he said that I could go to the sleep inn down the street another hotel that he owns or manages. So off to sleep inn I go. I get to the sleep inn and she was on the phone with Yash she gets ready to check me in and gives me an amount ALMOST 200.00 more than what I would of paid at Red Roof so when I questioned why I wasn’t getting the same rate and then on top of that they wanted to charge me a pet fee bc I had my dog. I questioned as too why he knew what happened I should be not paying a different amount for being inconvenienced. So then because I was asking too many questions he then told the clerk that I was not welcome there at all. They’re lost I was going to be there for 26 weeks. Yash if you are the same man who lives at the red roof inn in the room by the lobby you could have least came out and spoke with me directly. Your hotel has roaches and no one seemed the least bit surprised. As a matter of fact I am sure someone is sleeping in the same room they tried to give me as I am typing this. Madison Velian, Marketing at Red Roof Inn Chambersburg, responded to this review Dear Elisabeth,Thank you for taking the time to tell us about your experience at the Red Roof Inn Chambersburg. The issues that you've brought to my attention regarding bugs are unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

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• User:Snapkrackle

  Trip type: Couples

  Decent night s rest

  15 Nov 2023

  Travelling from Florida back up to NE, tired so decided to stop for night in PA . There were a few motels to choose from so we decided on the popular Red Roof Inn. Our room was good sized and nicely clean. We were a bit intimidated by the handicapped shower. The drain actually keeps up with the shower water and dosent flood the place???Not in the mood to find out, so only one more days travel so we ll skip it. No breakfast here, no coffee set up in room either😞. Missed that, coffee in lobby but I prefer decaff. DD near by though. Good access to interstate. However our early leaving was for naught as big rigs bumped & spilled load all over, one hour wasted. Not RRI fault though. Decent experience all told. Madison Velian, Marketing at Red Roof Inn Chambersburg, responded to this review Dear Snapkrackle,Thank you for telling us about your recent visit to RED ROOF INN CHAMBERSBURG. I was happy to read that our clean rooms and good access to the interstate met your needs. However, it was disheartening to read that the issue with the shower was hindering your ability to enjoy your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

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• User:Ben P

  Trip type: Family

  Superior King Room -- Good Fit for Travelers with Small Dog (pet stays free)

  01 Nov 2023

  We booked a Superior King room at Red Roof Inn for 5 nights as we moved out of our home in Chambersburg after selling it. We were surprised by how comfortable the king bed was, over a hundred TV channels on DirecTV with free HBO, microwave for popping popcorn, mini-refrigerator tall enough for a 1/2 gallon milk container, strong water pressure in a modern bathroom, and vinyl floors that are easy to keep clean. We have a cute little 20-pound doggie, and we were pleased that other visitors had similar friendly, fury pets. Even though this motel is only 200 yards from I-81, it is fairly quiet in the room. Great location with many restaurants, grocery stores, laundry mats, gas stations, and similar useful vendors nearby. This Superior King room at Red Roof Inn in Chambersburg fit our needs so well that WE BOOKED AN ADDITIONAL WEEK here before heading to Myrtle Beach, SC for the winter. Madison Velian, Marketing at Red Roof Inn Chambersburg, responded to this review Dear Ben,Thank you for sharing your feedback following your recent visit to RED ROOF INN CHAMBERSBURG. It's good to read that our great location, operable amenities and the other highlights pleased you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

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• User:julia_fisher

  Trip type: Couples

  On our way home

  03 Oct 2023

  Everywhere we go smells like pot. We walked in the lobby the pot smell was so strong and gross. Aside from that the room was very clean and the bed was comfortable. And the price was right, and got very good reviews. The lady at the front desk is very friendly and helpful. Water pressure was fantastic. Very modern bathroom only a shower. Perfect for a one night stay. Madison Velian, Marketing at Red Roof Inn Chambersburg, responded to this review Dear Julia,We are sorry to hear your recent experience at the RED ROOF INN CHAMBERSBURG did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Tianna Red Roof Management RediResponse Specialist

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• User:celticgirl16

  Trip type: Couples

  Very nice hotel

  13 Sept 2023

  We stay at the Red Roof in Chambersburg PA on our trip up the east coast to NY. We have stayed here SLOT and highly recommend this hotel. Staff is so very friendly, especially Jay at the front desk. The rooms are always clean😊. The price is always reasonable as well. Madison Velian, Marketing at Red Roof Inn Chambersburg, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHAMBERSBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay at Red Roof. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

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