Casa Do Principe

Recent Reviews: 243

• User:Mathew D

  Trip type: Solo travel

  Don’t other, plenty of other great places to stay

  18 Feb 2026

  Do not book here unless you are absolutely certain nothing in your life will ever go wrong.My father suffered a stroke in Australia and I had to urgently return home. I notified Casa do Príncipe more than three weeks before my stay, explained clearly that this was a serious medical emergency, and asked for understanding.There was none.No compassion. No flexibility. No attempt at a human response. Just a cold, transactional enforcement of policy, as if a family medical crisis is irrelevant.Hospitality is supposed to be about people. Instead, I was treated like a credit card number.Three weeks’ notice for a genuine emergency and not even a gesture of goodwill. That tells you everything you need to know about how this property operates.If you value empathy, understanding, or basic decency, book somewhere else.

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• User:Jay F

  Trip type: Solo travel

  I would not stay here again

  11 Oct 2025

  The hotel is not a good choice. First you must enter at street level into a hallway and then carry your bags up a flight of steps without handrails to get to lift up on ground zero. Then take old. Manual door slide lift from zero to floor one and find reception down a hallway. No one is there to assist with luggage and it is dark. Then the room had a sink countertop made of varnished plywood...bad. the paint on 6 ft windows and shutters over sink was very much curling and peeling. The floors were very creaky/loud.The breakfast room service did not start till 8am and the lady was washing breakfast dirty dishes there right in the sink next to the small breakfast buffet...very unsanitary and very annoyingly loud. I would never stay here again... the tour company made a big mistake booking this for me.

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• User:J7589AQstephenp

  Trip type: Couples

  Fantastic hotel

  18 Aug 2025

  This is a converted Palace. The hotel is central and near to everything. The room was clean and had everything you needed and was also huge. The staff are wonderful and very friendly. This is highly recommended.

• User:Demmy1512

  Trip type: Couples

  Comfortable & characterful B&B

  09 May 2025

  We booked the historic room, but we were given the spacious palace suite for no additional charge. The suite was clean and comfortable, although it faces the busy road. The location is good, and it was easy to get around using a mix of walking and the metro. However, unless you are a keen hiker, do not approach the hotel from the Avenida metro stop. The route is a steep trek all the way. Get off at Rato on the yellow line, the route is far less steep. The bathroom is a chunk of space shaved off the suite behind the headboard. The wall is thin, so you will hear everything that your partner is doing.Breakfast is adequate, but limited due to a lack of space. There are plenty of restaurants and coffee/brunch places in the area. The receptionists are helpful and friendly. Overall, a good experience, and we would recommend Casa Do Principe.

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• User:Richardofrich

  Trip type: Couples

  Great place for a first time visitor

  03 Apr 2025

  This is a great location to stay. Close to tram stops and a range of good restaurants, a nice park and less than 10 minutes walk to a wonderful viewpoint of the city. Not the easiest walk from the tube and you do have to go up a spiral staircase to get to the first floor. There is a lift but we didn't try it,Our bedroom "Arts" was big and airy with a separate bathroom with a good long, deep bath and double sink. It was very very clean.The bed was vast and comfy. It did look over the main road which can get noisy. Breakfast was fine with a good range of dried goods, pastels de nata and boiled eggs.The staff were incredibly welcoming and helpful.There is only one downside and that is there are no tea and coffee making facilities in the room or in the dining area. If this has been provided it would have been a five star rating.

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