Downtown Madalena By Homing

Recent Reviews: 541

• User:Iwan T

  Trip type: Solo travel

  Great staff.

  06 May 2026

  Greeted at the hotel by William who shared recommendations on where to go, and was very polite and professional. Once at the room I found it a little hot, but went back to reception where Munya gave me a fan for the room. Munya was funny, as we bantered with football.The room itself was very nice and clean. Bed was very comfortable.

• User:flygetcape

  Trip type: Business

  Great !!!

  02 May 2026

  I stay here regularly for work. The staff really make this hotel. The staff are so friendly. The lads that work there are always friendly. Rooms are a good size. Breakfast staff are always chatty and polite. This is without a shadow of a doubt, one of the best Holiday Inn express that I have ever stayed in. Thank you too all the staff. Fantastic place. Highly recommend.

• User:cj0hnp

  Trip type: Couples

  Clean convenient

  07 Mar 2026

  Helpful and cheerful reception.clean modern convenient with lots of free parking .pub next door for meals and English breakfast if you prefer One comment on the shower no holding rail Reservations Team, Owner at Holiday Inn Express Nuneaton by IHG, responded to this review Hello cj0hnp,Thank you for your kind review. We’re delighted to hear that you found our reception team helpful and cheerful, and that you enjoyed our clean, modern facilities and convenient location with ample free parking. It’s great that the pub next door added to your stay with easy options for meals and breakfast.We also appreciate your feedback regarding the shower. Your comment about the lack of a holding rail has been noted, and we will certainly take this into consideration as we look at ways to improve our facilities for guests.We hope to welcome you back again soon.Reservations TeamHoliday Inn Express Nuneaton

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• User:BRYAN W

  Trip type: Couples

  DON’T Touch the food !!

  27 Feb 2026

  DON’T touch the food unless it’s piping hot as all the food temperatures failed miserably several times at breakfast time. Even the “ FRESH “ food that was brought out after they had to clear due to the temperature problem failed to be at a recommended temperature some below 50oc . Kitchen staff needs to be reexamined as soon as possible.The manager refused to discuss any complaints from customers. So not returning and as a IHG member will be taking the food problem up with the local inspector. IHG Service, Owner at Holiday Inn Express Nuneaton by IHG, responded to this review Hi BRYAN W,Thank you for staying at Holiday Inn Express Nuneaton and sharing your experience. We appreciate you as one of our IHG® One Rewards members, and your loyalty is deeply appreciated.We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and I trust that the actions to be taken will make your next stay with us better than the last.We hope to have the opportunity to welcome you back for an even more enjoyable stay.Warm regards,Crisel V.Case ManagerIHG® Hotels & Resorts Service

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• User:Graham H

  Trip type: Couples

  Don't bother this December 25

  09 Dec 2025

  We booked this in October 25 for a stay last weekend 6-12-25. Upon arrival we were told they are undergoing a refurb starting on Sunday 7-12-25. As a consequence there would be No hot breakfast, and we could sit by the cold door as the bar area and restaurant was totally cleared to make way for the refurb allegedly starting the following day. We were told we could get a refund on the room. So we booked elsewhere. When we asked for a refund, after checking in for a whole 90 seconds, we were told it could not be processed unless we wrote in to request it. There then followed several emails and we were given only a partial refund for not using the room, but checking in! What makes it even more upsetting is that I received several messages the day before inviting me to enjoy an evening meal at the hotel. They failed to mention the bar and restaurant was effectively closed, save for a seat by the door. The atmosphere was not very good, there is no breakfast, aside from a grab and go option, and you have to sit by the cold door with lots of people checking in to enjoy a quite drink or meal. - not really a relaxing weekend break! I have used this hotel several times in the past without issue, but last weekend the customer service was awful and we will not be hurrying back especially when we are told we can get a FULL refund, and then a manager says after the event, 'No' and will not entertain any further discussion on the matter. NOT IMPRESSED AT ALL. So, in conclusion, avoid the hotel until he refurb is complete. IHG Service, Owner at Holiday Inn Express Nuneaton by IHG, responded to this review Hello Graham H,Thank you for your recent stay at Holiday Inn Express Nuneaton and for taking the time to share your feedback. We truly appreciate your business and for choosing IHG Hotels & Resorts during your travels.While we strive to consistently deliver the standards of our Holiday Inn Express brand, I’m sorry to learn about what happened during your stay. Your feedback is important to us and I’ve shared your comments with our hotel management team for immediate attention. I’m confident they will take the necessary steps to address this and help prevent a similar experience in the future.Your trust in IHG Hotels & Resorts is valued and we hope to have the opportunity to welcome you again on your future travels.Sincerely,Jen J. Case Manager IHG Hotels & Resorts Service

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