Four Points By Sheraton Sesimbra

Recent Reviews: 225

• User:pequepinzon

  Trip type: Family

  Three room changes, broken AC, a spider, and rude staff — avoid.

  25 May 2026

  We checked in at 9 PM to room C-103 and what followed was one of the most frustrating hotel nights I’ve experienced.The in-room phone numbers didn’t work, and the reception number wasn’t posted anywhere — I had to guess. When I finally reached the front desk, the receptionist was dismissive and arrogant, insisting information was on the TV when it clearly wasn’t.The AC cycled on and off and never cooled the room. When we reported it, we were told maintenance is unavailable after 8 PM. The receptionist had to come see it herself before acknowledging the AC was broken — along with the missing phone directory and non-functional contact numbers. I also showed her a spider sitting on my pillow.We were moved to C-111. Same problem — broken AC. Again, she spoke to us condescendingly, implying we just needed to close the windows. They were already closed. She had to verify it herself. Again.Her colleague came and also couldn’t fix it — turns out the garden-facing windows are designed so that closing one side opens the other, making the room impossible to seal.Third move: C-112. AC worked. But nobody mentioned it was the hotel’s only smoking room. The smell was unbearable.Three rooms. Broken equipment. A spider. Zero accountability. Consistently rude staff. This hotel has serious operational and hospitality issues that need to be addressed. Carla Oliveira, Proprietário at Four Points By Sheraton Sesimbra, responded to this review Dear pequepinzon,We deeply regret to hear about your experience at Four Points by Sheraton Sesimbra. Thank you for sharing your detailed account. As my colleague Rodrigo mentioned, we understand how each of the issues you described, from problems with the equipment and repeated room changes to your interactions with our staff, made your stay frustrating.Your experience matters to us, and your feedback will be taken into consideration as we reflect on the points raised. We apologize for any discomfort caused and appreciate you taking the time to inform us about these issues.Best Regards,

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• User:James B

  Trip type: Couples

  Tired

  28 Apr 2026

  Stayed 26 April 2026 — disappointing overall.Feels more like a 3-star hotel. Rooms are tired with chipped flooring, and the “pool” is more of a shallow paddling pool with a vinyl lining — not appealing. Dinner was average (pizza doughy, carbonara good).Big positive: the staff were superb — especially Ivan and Ruth, both genuinely warm and attentive.Would I return? No. Rodrigo B, at Four Points By Sheraton Sesimbra, responded to this review Dear James B,Thank you for taking the time to share your feedback regarding your recent stay at Four Points by Sheraton Sesimbra.We are pleased to hear that our team, especially Ivan and Ruth, made such a positive impression during your stay. Your kind words about their warm and attentive service will certainly be shared with them.At the same time, we are sorry to learn that aspects of your experience did not meet your expectations, particularly regarding the room condition, pool facilities, and some elements of the dining experience. We understand how important these details are to our guests, and we regret that we fell short.Your comments are greatly appreciated and will be carefully reviewed as we continue working to improve our facilities and services.Thank you once again for your honest feedback. We wish you all the best in your future travels.Best Regards,

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• User:danielle s

  Trip type: Family

  We were able to walk into town to the beach which was amazing !

  21 Apr 2026

  This hotel has some amazing views ! We were able to up grade and get a terrace over looking the water ! Bar staff was amazing ! kid friendly with arcade , while we had drinks ! nice and quite & clean ! Rooms are huge !

• User:Lovetotravel3524

  Trip type: Couples

  Very much enjoyed our 5 night stay.

  07 Jan 2026

  We arrived on a rainy Friday morning having just flown into Portugal from the US, expecting that we would have to wait a few hours for our room. As soon as we entered the lobby, we were greeted warmly by reception and told that not only was our room ready, but that we were being upgraded to a two bedroom suite with a water view. What a wonderful (and very welcome surprise). Our room was very nice and clean, and housekeeping kept it that way throughout our five night stay. Only drawback was that the shower in one bathroom leaked terribly all over the bathroom floor. But this is a minor inconvenience. A nice breakfast buffet was included each morning. Not the most impressive buffet, but definitely something for everyone. We ordered room service the first night (it was rainy and we were exhausted). The food was delicious and a good value for hotel fare. Service was quick and friendly. The staff both at the front desk and in the restaurant were very friendly, and willing to put up with my very beginning level Portuguese (they also spoke fluent English). Sesimbra is a cute beach town and I would definitely stay here again on my next visit.

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• User:Jason K

  Trip type: Family

  Nicest hotel staff in Portugal

  02 Nov 2025

  The hotel and rooms are beautiful and very comfortable. But the staff really make this hotel stand out. They are so incredibly helpful and accommodating. The restaurant staff are particularly attentive and I genuinely felt important to them. The game room for kids is also wonderful. We would come back to this hotel in a heartbeat.