Friendly Hills Bairro Alto

Recent Reviews: 61

• User:Verototoo

  Trip type: Solo travel

  Central stay in Lisbon

  21 May 2024

  Solo room with shared bathroom.I stayed in two different rooms as I cut my stay in two. One was bigger that the other one, but globally good and clean.Area a bit noisy at nigh because of being the night district, but on the 4th floor, noise is softer.Excellent breakfast.You have to be on time for the check in otherwise you wont be able to get your room.Excellent location close to everything.

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• User:S3968EKisabellel

  Trip type: Solo travel

  Amazing!!

  15 Jan 2024

  This hostel is sooo great! The staff are so lovely and you get a huge free breakfast with everything you could want from pancakes to eggs to yogurt and salad! It's so close to everything (manteigeria for the best pastel de nata in the city is 1 minute walk away) and all the bars are nearby in bairro alto so you dont have to walk far to get home after some beers :D Everything is perfectly clean too!

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• User:EmskiCola

  Trip type: Friends getaway

  If you want to sleep, choose somewhere else

  18 Jun 2023

  So we arrived early afternoon and check in was easy. We were given the keys to our room and a quick tour. Our room 103, was clean. We chucked our cases in and decided to go for a walk about. The hostel was within walking distance of a couple of attractions, which was great. We arrived back to our room around 10.30pm and there were a few people in the street outside our hostel. Didn't really think anything of it until we got woken up pretty much every hour from 12.30 but the highlight was at 2.30am, when the pumping music and the fact that our window was only about 10 feet from around a hundred people!! The sea of people went on for ever! Don't get me wrong we are not party poopers and the crowds were well behaved (no trouble or fights) but when booking the hostel it was not made clear that this was an average weekend and that it was one of the busiest street for nightlife in the area. The music was so loud that it was making the bed vibrant! It finished around 4am but the damage had already been done. Needless to say that we were quite jaded in the morning, breakfast is a nice idea but it was quite a faff for the staff member on duty and we ended up waiting for around 40 minutes. I had a quiet word with the member of staff once most of the breakfasts had been served as I did not want to cause her more stress. She was apologetic and said she would pass my complaint on to the manager. I asked for a partial refund as we paid around £80 for this room, which was too much for what we got or didn't get in this case. She said that it would be the owner that needed to do this. I wrote to the owner and had given enough time for a reply, needless to say I'm still waiting.So in a nutshell - room and bathroom were clean, breakfast was ok but long wait, staff were pleasant. Do not stay here at a weekend if you value your sleep.Thankfully, we were only staying the one night!The photo was taken about 1am, before the night was in full swing. It was double that at 2.30am

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• User:SebasSarria

  Trip type: Couples

  Wonderful Hostel, Location, People, and Food

  13 Jun 2023

  My partner and I stayed there from June 4 to June 10 and very much enjoyed it. The location is unbeatable, as you're close to so much in Lisbon, and you're right in the middle of the Lisbon nightlife. While the noise didn't bother us, be aware that it can get very loud, especially if you're in the bottom floor (we were on the third). Another plus about this place is the staff and its volunteers. They are most wonderful and the volunteers are often travelers as well who are eager to meet you and hear about your journeys. My top favorite was the breakfast. They prepare every morning a plate of scrambled eggs, bread, yogurt with granola and fruit, a small salad, and two small chocolate-covered pancakes. To top it off, you have access to a coffee machine where you can get whatever you'd like. If you're planning to stay in Lisbon, book this place!

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• User:tristonn2020

  Trip type: Business

  Disorganized Chaos From Start To Finish

  05 May 2022

  The actual guesthouse itself is not the problem, as it is nice. The core issue is the disorganization and chaos that ensured once I arrived that lasted literally the entire time. I specifically stated the time I was coming, what I needed (wifi to work) and once I arrived, there was NO ONE to answer the front door, so I was forced to wait outside for nearly half an hour alternating between calling the contact number that was never answered and ringing the front door, which was also never answered. Eventually, someone that lives in the building came out, and I walked in. When I reached the front door of the guesthouse, I found the door wide open, yet NO ONE was inside. Unsure of what to do, I placed my bags in the living room and area and waited. And waited.And waited. A few hours later, I still had NO wifi, no one was answering my phone calls, and there was still no one inside the facility. Finally, I contacted Booking.com and the owner/manager answered me, apologizing for everything. But I still did not have the wifi and since by the time I ensured that I could leave and return with the door key, everything nearby to buy food was closed. Then, other guests arrived after me and had even worse fates. One had stopped by in the early afternoon, and when no one answered, he left and came back late in the evening. He had flown all the way from SOUTH KOREA and had to walk around with his bags until late in the evening. Then, another guest, from France arrived, and just as I experienced, the room arrangements were incorrect, so we improvised between us. Now, I was offered a full refund, which they basically had no choice but to give me considering how inept they were in checking me in and leaving me outside on a very busy and darkly lit street that resembled an alley. Later, I found out fro other guests that had been here for a few days that it was just more of the same, proving my case that the place is just terribly run. Now, beause I could not leave a review on Booking.com because that's where I booked it and cancelled, I made it a point to leave one here so that people coming here in the future know to avoid this place. The staff I encountered was fine, and it was not their fault. It starts from the top and if the management doesn't have the proficiency to take care of the basic needs of their guests, then they really should NOT be in business.

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