H10 Duque De Loule

Recent Reviews: 1880

• User:YW J

  Trip type: Solo travel

  Unprofessional management that attempts to silence guests regarding discrimination

  31 May 2026

  I stayed at this hotel from May 3 to May 6, 2026, and experienced highly inappropriate and discriminatory treatment. The handwriting on my luggage tag clearly read as a derogatory slur, and the doorman’s sarcastic demeanor made me feel extremely excluded and unwelcome. When I posted my feedback online, the Assistant General Manager publicly apologized, calling it a "misunderstanding over operational shorthand." However, the General Manager subsequently sent me an intimidating private email, using aggressive language to pressure me into deleting my negative reviews instead of taking genuine corporate accountability for the distress caused. I have escalated this severe matter to H10 Hotels Corporate Headquarters, but they have ignored my correspondence for over a week. This property cares more about protecting its online rating than ensuring guest safety, dignity, and respect. Highly unprofessional management—avoid this hotel.

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• User:Alyson G

  Trip type: Family

  European Excellence

  30 May 2026

  My mother was impressed. Cleanliness is a number one factor for her and she commented immediately on how clean the room was. We stayed in a one bedroom suite. Plenty of space for three people, lots of storage and very clean. The service was great! I appreciated the little touches like snacks at the check in desk throughout the day. I wish we checked out the rooftop. This hotel is located close to transit options (approx 25 minute bus ride from the airport). The only thing that I wish this hotel offered was a fan in the washroom but other than that, it was perfect. Complementary water is provided everyday and it's located across the street from a grocery store. Nuno Brandão, Other at H10 Duque de Loule, responded to this review Dear AlysonG625,Thank you so much for this wonderful review and for choosing us for your stay with your mother! Knowing that we managed to impress her is the ultimate compliment, especially since we know how vital first impressions and cleanliness are. Our housekeeping team takes immense pride in their work, and I will be sure to pass along your kind words to them.We are thrilled that your suite provided plenty of space and storage for the three of you, and that you enjoyed our service and the little touches like the daily complementary water and snacks at the reception. It is also great to hear that our convenient location, close to transit, a quick ride from the airport, and right across from a grocery store, made your stay even easier.I have taken note of your feedback regarding a fan in the washroom, we always appreciate insights that can help us improve our guest experience. And since you missed it this time, you definitely have a fantastic reason to return, our Limão Rooftop Bar and its views will be waiting for you!It was a true pleasure hosting you and your family, and we look forward to welcoming you all back to the H10 Duque de Loulé in the future.Best regards,Nuno Paiva BrandãoAssistant General Manager

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• User:atlast5

  Trip type: Couples

  Highly Recommend This Hotel

  30 May 2026

  The H10 Duque de Loule was an exceptional hotel. The location in Lisbon was great. It was quite near a Metro station. The neighborhood had restaurants, shops and was near the Avenida Libertad which is a main street for walking, shopping, eating, etc. The walkway is beautiful with tiles laid in fancy designs. The room was comfortable and quiet because we asked for a room not on the street. The room was very clean and well-maintained. Lighting was excellent. I especially appreciated the bedside lighting so that I could read in bed. The bed was quite comfortable. The breakfast was superb. There was the option to order from the menu as well as to eat from the buffet which had many, many choices. Their rooftop restaurant/bar was pleasant and offered a fantastic view of the city. The staff at the hotel's front desk were helpful, kind, personable, and just went above and beyond to be of assistance. I would definitely stay at this hotel for any fortune stay in Lisbon. Nuno Brandão, Other at H10 Duque de Loule, responded to this review Dear atlast5,Thank you so much for taking the time to share such a comprehensive and glowing review of your stay with us.We are absolutely thrilled to hear that you found the H10 Duque de Loulé to be exceptional. It is wonderful to know that you enjoyed our prime location, from its close proximity to the Metro to the beautiful tiled walkways of the nearby Avenida da Liberdade. We are also delighted that your room provided the quiet, clean, and comfortable retreat you were looking for, and as a fellow reader, I am especially glad that our bedside lighting layout hit the mark for you!Your high praise for our superb breakfast options, our panoramic rooftop bar, and our dedicated front desk team truly means the world to us. Our staff works passionately every day to go above and beyond for our guests, and knowing they made such a memorable impression is our greatest reward.Thank you again for your wonderful recommendation, and we will be absolutely delighted to welcome you back for any future stay in Lisbon!Warm regards,Nuno Paiva BrandãoAssistant General Manager

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• User:Cheryl T

  Trip type: Family

  10/10 Definitely Recommend

  29 May 2026

  We were originally only staying one night before flying back home but after our flight was cancelled the hotel was very accommodating and was able to allow us to stay an extra night in our same rooms. The breakfast was excellent, the staff were all friendly. We enjoyed the rooftop bar and the extra treats in our room. Great experience all the way around. Rooms were spotless and the beds were comfortable. Nuno Brandão, Other at H10 Duque de Loule, responded to this review Dear 244cherylt,Thank you so much for this wonderful review and for your high recommendation!While we were very sorry to hear that your flight home was canceled, we are absolutely delighted that we could ease some of that travel stress by extending your stay in the exact same rooms. Ensuring our guests' comfort, especially during unexpected changes, is always our top priority.It is fantastic to know that you thoroughly enjoyed our excellent breakfast, the friendly service from our team, our rooftop bar, and the extra treats in your room! Hearing that your rooms were spotless and the beds comfortable completes what sounds like a great experience all around.Thank you for choosing to stay with us at the H10 Duque de Loulé. We wish you a much smoother and very safe journey home next time, and we hope to welcome you back under more relaxed circumstances in the near future!Kind regards,Nuno Paiva BrandãoAssistant General Manager

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• User:Cruiser771073

  Trip type: Friends getaway

  Beautiful hotel

  25 May 2026

  Beautiful hotel . We got refreshments when we arrived . Wine and pastries.. staff fabulous. Nuno Brandão, Other at H10 Duque de Loule, responded to this review Dear Cruiser771073,Thank you so much for your beautiful review! We are absolutely delighted to hear that you had a wonderful stay and that you found our staff to be fabulous.Welcoming our guests with cava and fresh pastries is our way of saying "welcome home," and we are thrilled that this little touch made your arrival so special.Thank you for choosing to stay with us, and we look forward to the pleasure of welcoming you back to Lisbon in the near future!Best regards,Nuno Paiva BrandãoAssistant General Manager

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