Help Yourself Hostels Restelo

Recent Reviews: 5

• User:cleol210

  Trip type: Solo travel

  Stay Nice

  18 Sept 2024

  Great location, clean organized, a team of wonderful Brazilians, very friendly, helpful, super recommend. super assisted in what I needed, great location, you can rent a trotinete, always have the door, and explore Belém Originally submitted in Portuguese on www.tripadvisor.pt. View originals.

• User:Curious48931295468

  Trip type: Family

  staff with no respect for guests, they are rude and make noise as if the house were theirs, the TV and what they want to

  15 Oct 2023

  This hostel has employees who I think are owners, they don't respect the guests, especially the cleaning lady who opened the rooms in the morning, she talks loudly in the morning, talking to the girls loudly and a brunette who works loosely, I don't recommend it because it's their sofa in the living room. They drink drinks they take up the whole table for lunch and dinner agent guests there is nowhere to eat I don't recommend me and my family we won't be back

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• User:claire b

  Trip type: Solo travel

  Quite and welcoming

  01 Apr 2023

  Amazing stay at this hostel. Yes it's a bit far away but everything is clean and tidy. The check in is possible til midnight so this is really helpful and the volunteers are really lovely like a family ♥️You can't do best price 🤙Also because you are not in the city center you can sleep without noise and the check out is til 3pm so everything is perfect if as me you don't have a lot of money but good relationship with people 😀

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• User:rogmar4

  Trip type: Solo travel

  Ripped off

  27 Jul 2022

  I originally stayed here thru hostel world, which has a 24 hr cancellation notice.I extended my stay and paid cash to the hostel staff for my extended stay on July 25 for Th.-sat. night.He did not informed me of their cancelation policy. I tried to go on their site for the cancellation policy, i could not find any. Another employee tried but could not find any either. I asked another staff and that peraon didnt know. But when I tried to cancel the next day after extending my stay, Guiliana would not refund me my money nor did she ever give me a receipt for my cash that I asked for. In addition, they had the check out date different than hostel world, so she did finally refunded me that day. I just think it's wrong that if you pay them directly with cash and not on the computer, that they expect u to know their cancellation policy when their employees dont know it nor did they tell me about it. Don't stay there! They were out of toilet paper 60% of the time. That's why their rating is like a 1.5 out of 5.

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