Holiday Inn Lisbon

Recent Reviews: 1599

• User:fedtnt

  Trip type: Solo travel

  Not worth the stay extremely uncom

  10 Apr 2026

  The hotel is very outdated and the staffs a bit cold . The room size is good but the bed and pillows are terrible and extremely uncomfortable IHG Service, Owner at Holiday Inn Lisbon By IHG, responded to this review Hi fedtnt,Thank you for choosing our Holiday Inn Lisbon for your travel needs. It was a pleasure to welcome you as our valued guest, and I hope you are doing well.We strive to provide every guest with a seamless and comfortable stay, and I’m sorry to learn about the concerns you noted regarding your visit. Your perspective is important to us, and I want to assure you that your comments are being carefully reviewed with our management and operations teams as part of our ongoing efforts to enhance the guest experience.We truly appreciate you taking the time to share this feedback and hope you will consider staying with us again, allowing us the opportunity to provide a warmer and more comfortable visit in the future.Safe travels,Glaiza G.Case ManagerIHG Hotels & Resorts Service

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• User:14stephh

  Trip type: Family

  BED BUGS!!! Stay Away

  25 Mar 2026

  Went with my family of 3 to visit Portugal to have a once in a lifetime vacation and not only was it completely ruined, our night mare continued with us bringing the problem back to our home in Florida. I feel like I’m having a nervous breakdown!!! Our entire bodies are covered with bites. Our home is no longer a place of peace but of hellish makings now! Even our poor dog is dealing with this! Do not stay here! Reached out and still no response. Not the mention the expenses we now hv to incur to get rid of these these. I am losing my mind with these nasty begs This should not have happened. You get zero stars Francelino Vaz, Guest Services / Front Office at Holiday Inn Lisbon By IHG, responded to this review Dear 14stephh,Thank you once again for choosing to stay with us during your family trip to Portugal. Following our recent conversations, I am writing to formally apologize again for the ongoing distress this situation has caused you and your family.We know that no amount of words can undo what you are currently going through, but please be assured that we are committed to making this right. We will remain in close contact with you until this matter is resolved.Sincerely,

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• User:fun2fun

  Trip type: Couples

  Spacious rooms and great staff, but desperately needs a renovation

  14 Mar 2026

  Our stay at the Holiday Inn Lisbon was a mixed experience.On the positive side, the rooms are exceptionally large and spacious. The breakfast was good with a nice variety of food, and the hotel staff were consistently kind, professional, and helpful.However, the hotel has some significant drawbacks regarding its condition. Despite their size, the rooms felt neglected and dated. The sofa, armchairs, and chairs have definitely seen better days and look very worn out. The same applies to the bathroom – the towels were thin and frayed from overuse.The overall feeling is that the rooms are in urgent need of a renovation and refresh. It's a shame because the service is great, but the facilities are lagging behind Francelino Vaz, Guest Services / Front Office at Holiday Inn Lisbon By IHG, responded to this review Dear fun2fun,Thank you so much for choosing to stay with us at the Holiday Inn Lisbon and for taking the time to share such detailed feedback.We are delighted to hear that you enjoyed the spaciousness of our rooms, and most importantly, the kindness and professionalism of our team. We take great pride in our service, and I will be sure to share your compliments with the staff.However, I genuinely appreciate your candid observations regarding the condition of our rooms and furniture.Please accept our apologies for the worn-out feel of the room; this is certainly not the premium impression we aim to leave.Best regards

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• User:Qin M

  Trip type: Couples

  terrible cleaning conditions and dismissive hotel manager

  24 Jan 2026

  The hotel is in very poor hygiene conditions and the hotel staff and the general manager (Alice) were very dismissive and unprofessional. The room and bathroom were not properly cleaned: there were visible stains in the bathtub, dirty mould in the bathroom seams, and many dark splatter-like marks on the wall near the floor. What was most unacceptable was finding obvious human body hair stuck to the wall. On top of that, the bed linen felt very itchy, the bedding was not properly cleaned or contained irritants. After one horrible night, I requested a refund for the second night due to these issues, but the hotel refused. The attitude of the General Manager (Alice) and the reservations staff was also very rude and unprofessional, and dismissive towards the customers on reasonable requests. I decided to leave the hotel after one night without any compensation or refunding for the second night. 这家酒店的卫生状况非常糟糕，整体环境令人无法接受。同时，酒店员工以及总经理（Alice）的态度十分敷衍、冷漠且不专业。入住期间，我发现房间和浴室明显没有进行应有的清洁工作，包括：浴缸内有明显污渍、浴室接缝处存在发黑的霉菌、墙壁靠近地面的位置有许多深色的飞溅状污点。最令人难以接受的是，我竟然在墙壁上发现了明显的人体毛发，卫生状况极其令人震惊。除此之外，床上用品也让人非常不舒服，床单被套触感刺痒，怀疑寝具并未彻底清洗，或存在刺激性残留物，导致我整晚都无法安心休息。在经历了极其糟糕的一晚后，我因上述严重卫生问题要求退还第二晚的房费，但酒店方面拒绝退款。更令人失望的是，总经理 Alice 以及预订部门工作人员的态度非常粗鲁、不耐烦，对客人合理的诉求表现出明显的轻视和敷衍，完全缺乏基本的服务意识和职业素养。最终，我只能在入住一晚后提前离开酒店，但酒店既未提供任何补偿，也拒绝退还未入住的第二晚费用。总体而言，这次住宿体验非常差，不仅房间卫生条件严重不达标，酒店管理人员和工作人员的服务态度也极其不专业，令人非常失望。 IHG Service, Owner at Holiday Inn Lisbon By IHG, responded to this review Hi Qin M, I've read your review of your past stay. Thank you for being our valued guest. Thank you for your loyalty and I'm happy that you've stayed at our Crowne Plaza. We aim for our guests to have the best hospitality in the city. I’m sorry about what happened during your stay. I will be sharing this feedback with hotel management for immediate correction. We have documented your comments and we will be investigating the situation. However, before we can continue, I will need some additional information. Please send an email to IHGService@ihg.com.​​Please include:​– The name of the reservation was under the confirmation number, if possible.​– The dates of your stay.​– What action has the hotel management taken to resolve your concerns?​– Your IHG One Rewards number (If applicable)​– Your contact information, your name, phone number, email, and mailing address​- Any other comments you want to add?​- Your TripAdvisor Username.We hope to regain your trust and confidence in our service. Warm Regards Carl J. eMedia Coordinator IHG Hotels and Resorts Service

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• User:murtazaz2016

  Trip type: Business

  Great Stay

  15 Nov 2025

  Courteous and helpful staff. Good breakfast. Nice location. Rooms are good. I am a platinum member and no real benefits realized at this hotel .. however, the hotel itself is fairly good. Francelino Vaz, Guest Services / Front Office at Holiday Inn Lisbon By IHG, responded to this review Thank you for your review and for choosing to stay with us. We’re delighted to hear that you enjoyed your stay.We truly appreciate your loyalty as an IHG One Rewards Platinum member, and we are sorry to hear that you did not feel the benefits of your status were fully reflected during your stay. Your feedback is very important to us, and we will review how we can better recognize and enhance the experience of our elite members.We hope to have the opportunity to welcome you back and offer an even more rewarding stay.

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