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Hotel Casa Palmela

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Hotel Casa Palmela

locationPalmela, Lisbon

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About Hotel Casa PalmelaAbout Hotel Casa Palmela

Location

This hotel is located in Setubal.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Parking spaces are available to guests travelling by car (no extra charge). Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service gives guests the opportunity to explore the surrounding area independently.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the mountain view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. A telephone, satellite television and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. A sun terrace, sun loungers, and parasols are available. Refreshing drinks are served at the poolside snack bar. For guests who wish to keep active, cycling/mountain biking, fishing and horse riding are available. With canoeing, sailing, catamaraning, snorkelling and diving available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, billiards, squash, yoga and aerobics. The wellness offerings at the hotel include a spa, a steam bath and massage treatments. An entertainment programme and live music round out the entertainment options.

Meals

Dining facilities include a restaurant, a café and a bar. Half board can be booked. Breakfast, lunch and dinner will satisfy appetites big and small. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts payment by MasterCard.

Amenities at Hotel Casa Palmela Amenities at Hotel Casa Palmela

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Canoe

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      Catamaran

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      Children's Pool

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      Cycling/Mountain Biking

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      Diving

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      Gym

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      Horse Riding

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

164

Very Good

21

Average

9

Poor

8

Terrible

8

Recent Reviews: 210

  • User:1ststatediva

    Trip type: Couples

    Very nice stay

    rating11 Nov 2025

    We stayed for three nights while traveling along the southern coast. Check-in/out was good. Our accommodations were fine and the property is wonderful. The views amazing and the staff great. We had dinner on property which was very well prepared and breakfast each morning was wonderful with a variety of options. Take time to explore the property, vineyards and backdrop of the Arrabida Mountains. We took the ferry to Troia and Comporta on a day trip which was nice, but during the off peak season so not much activity. The property has an inn-like vibe with updated amenities. Enjoyable stay.

  • User:Christopher Dun... D

    Trip type: Family

    Disappointing unfortunately

    rating07 Sept 2025

    it could have been spectacular if only they had lived up to their responsibilities to care for the guests in accordance with their website offerings. The hotel is a lovely place, no question about, but they are lacking and that is why depending upon whether you are a high end traveler and expect alot you may wish to ask alot of questions beforehand. Basically, it is very pretty with a very accommodating staff. You will probably want to eat all of your meals there because it is indeed very attractive looking out onto the vineyards and to the mountains. It is elegant. The food prep is, the service is, the setting is. The complimentary breakfast was very pleasant, and great assortments of food and delicious omelettes. The hotel itself is charming and the rooms were nice "enough". They all have large terrace. The negatives were basically things to do. And considering that you come a long distance and want to see things, especially things that they advertise on their website to do, and you come there FOR THAT REASON, for them, NOT TO OFFER YOU what they advertise and/or try to accommodate your wishes-is appalling and that is what happened. They know how they ruined our trip, so I don't need to get into it. ( NO HORSES ON PROPERTY) All I say to those who are looking at this property to BEWARE and check beforehand closely. In addition to not having what they advertise, they also won't let you do anything either. For example: they have firepits outside, and the nights are cool, and a fire in the little fire dish would be very pleasant, but they won't let you light them. They said they would "go to jail" ( ridiculous,,,they are in the middle of nowhere) and why even bother having a firepit.?They have a beautiful property but they won't allow you to walk outside in the evening, even with a guide and flashlight-so it is NO FUN. I have ben to countries' all over the world where there are animals etc, and you can go outside with a guide etc for nighttime walks or safaris. So, it was just not fun there. Last note: The woman in the Activities Dept doesn't answer your inquiries because she was "kayaking all day" and when she returned finally, she ended up being a liar. A liar and incompetent. terrible women sent on n a $250 car to a nothing overcrowded local beach-BIG DEAL!

  • User:Mary Kay V

    Trip type: Couples

    Unique experience in this beautiful country

    rating29 Aug 2025

    Because of our long stay in this amazing country, we decided to explore the different types of hotel/ geographic experiences and The Hotel Casa Palmela did not disappoint. Nestled in the mountains outside of Setubal it is a gorgeous historical estate, converted to hotel. The views are spectacular and food and staff service are excellent! John, the restaurant and dining room mgr, was very knowledgeable and helpful as was the entire team. Suggest booking a larger room without the balcony if you want more space. There are two separate areas/ pools for families and those traveling without children. Ask for a tour of the estate— so much history! There is no fitness Ctr, but plenty of exercise option with bikes, horses and long hikes! This was a unique and wonderful experience!

  • User:Iva H

    Trip type: Couples

    Scenery Great, Experience Disappointing

    rating27 Aug 2025

    Casa Palmela is set in a truly beautiful location – surrounded by vineyards with stunning views and sunsets that feel very special. Unfortunately, the hotel itself does not live up to the promise of its surroundings, nor to its billing as part of the Small Luxury Hotels of the World.The rooms and facilities feel dated, with details that don’t match the luxury positioning. The shower only ever ran lukewarm at best, and the swimming pool seemed tired and in need of renovation. The so-called spa looked more like an abandoned trailer left in a back lot of the vineyard than a luxury wellness facility.The restaurant was another major disappointment. The menu is overpriced, the food did not feel fresh, and there was no sense of cooking mastery. Breakfast was equally underwhelming, with very limited options and even eggs charged as an extra.Overall, despite the beautiful natural setting, the hotel falls far short of expectations and offers no real value for money. A luxury label requires more than just a good location – Casa Palmela, sadly, does not deliver.

  • User:meptravel

    Trip type: Family

    Mixed reviews

    rating10 Aug 2025

    Mixed feelings. The location was wonderful if you need to stay near Lisbon but not in the center - outside Setúbal and close to Lisbon. And all the staff were friendly and professional. We had a villa which appeared luxurious in photos but was somewhat average - one side faced other rooms so we needed to keep curtain closed and one side faced rear of the resort. And we had no hot water the morning of check out. We are ate at the restaurant and while the setting was magnificent with service to match the meal itself was our least favorite in all of Portugal - and quite expensive so we were left disappointed (desert was good though).

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