Hotel Dom Afonso Henriques

Recent Reviews: 567

• User:Auburn W

  Trip type: Couples

  Don’t book it—so noisy and overpriced

  06 Jun 2025

  This is the first bad review I’ve ever written, so you can trust it 😅. Do not go to this hotel. Pros • in safe location • clean enough Cons• We accidentally booked the wrong day and asked to change it, they charged us 85 euros to change days… but the cost on the receipt when we got there was only 80 euros, this was not online. • The bathroom smelled like sewage making our room smell bad • biggest con— it was SO LOUD at night. You could hear people in the hallways all night long. If you want to sleep at all don’t book this. Hotel DAH, General Manager at Hotel Dom Afonso Henriques, responded to this review Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations.We do understand your frustration regarding the reservation change. However, as per our booking policy, any modification to a reservation is subject to the rate difference at the time of the change. The fee applied reflects this adjustment, and not an additional or arbitrary charge.Regarding the concerns about the bathroom and noise, we would have truly appreciated the opportunity to address these matters during your stay. Unfortunately, no issues were reported to our team at the time, and we are always available to assist with room changes or resolve any discomfort when informed promptly.Guest comfort is very important to us, and your comments will be taken into consideration as we continue to improve our services.Kind regards,Hotel DAH

  Read more

• User:Sonja G

  Trip type: Family

  Worst experience ever...Consumer alert!!

  29 Jun 2023

  Please beware of Hotel DAH in Lisbon...the treatment and experience we endured at this hotel were so deplorable, unaccomodating, and unacceptable. We booked this hotel through Expedia for 4 nights in Lisbon. Due to the size of our party, 2 adults and 3 children, this was the only option for our family to be in 1 room at the time. After arriving late to check in due to travel, the hotel was very unflattering as the pictures from Expedia's site as well as the hotel's website depicted a completely different image, a complete misrepresentation. In addition, travel sites indicate laundry facilities in which they did not have, only a pricey service that they contract out. As having never been to Lisbon and not knowing the neighborhoods, we were taken back by all of the graffiti on the adjacent abandoned building. The layout of the hotel is very small and bizarre, with an elevator that could not even fit our family and luggage. We booked the quadruple room in order to accommodate our family; however the hotel management informed us that we only made a reservation for 4, even after showing them proof. The hotel stated that anyone older than 12 is considered an adult, and we are only allowed 4 adults. Our children are 17, 14, 14. We were willing to pay the extra bed charge fee, even though we felt that this should have been handled between Expedia and the hotel; however after the way we were treated we stated that we were not going to pay the extra bed fee. The General Manager later informed us after we had checked out, that the night attendant, who checked us in, will have to personally pay for the extra person as he did not request the $ from us at time of check-in. I find this very disturbing and disheartening that management would do this as he was the most pleasant person at the property.From being questioned the first night from staff as to why we were checking out the property, being treated like second class citizens from the night attendant (Sandra?), having our room key deactivated and not telling the truth as to why it was deactivated (was told that these things happen, but Nena (General Manager) admitted it was because we hadn't paid the nominal fee for the extra bed/person), and the overall feeling of being constantly watched, not welcomed, and unsafe, we decided to check out early. Nena, the GM, stated that irregardless of our awful experience, this was a non-refundable booking and will not credit us for the 2 nights we did not stay at Hotel DAH. Even Expedia felt for our discomfort and assisted us in other ways that we are extremely grateful for. This experience took up quality family vacation time that we can not get back. Please think twice about staying at this property as this was the worst experience we have encountered in all of our years of travel.There were a multitude of other unpleasant experiences; however would take too much time to elaborate further. These disappointing experiences didn't seem to matter to the manager as it is apparent they put profit over people. And if you do decide to book with Hotel DAH, please be advised that if you have an issue, you will be lectured and gaslighted by the manager. After further research into this hotel, it appears to be a trend of dissatisfied customers. Safe travels. Hotel DAH, General Manager at Hotel Dom Afonso Henriques, responded to this review Dear Guest,Thank you for your feedback. We are genuinely sorry to read that your stay did not meet your expectations; however, we feel it is important to clarify several points regarding your experience.From the moment of your arrival, our team made every effort to assist you and accommodate your family. Your reservation was made for four guests, which is clearly stated in the booking confirmation and aligns with our room occupancy policies, where guests over 12 years old are considered adults. Despite this, and in an effort to support you after a late arrival, we provided an additional bed free of charge, even though this is normally subject to an extra fee.We must also respectfully address your comments regarding our staff. Our team remained courteous and professional throughout your stay, despite finding communication with you particularly challenging. It is very concerning to us that individuals who were genuinely trying to help are described in such a negative manner.Regarding the property itself, all photos and descriptions accurately reflect the hotel and its facilities. While we understand that neighborhood impressions can be subjective, elements such as surrounding buildings or city characteristics are outside of our control. Similarly, laundry services are described as outsourced, which is standard for many hotels and clearly indicated on booking platforms.Concerning the room key and payment matter, access was temporarily restricted due to the unresolved occupancy discrepancy. This is standard procedure and was not done with any ill intent. At all times, our team communicated policies transparently and worked to find a reasonable solution.As your reservation was made under a non-refundable rate via Expedia, we are bound by the agreed terms and conditions, which is why we were unable to issue a refund for unused nights.We are particularly disappointed by the suggestion that our management would penalize staff unfairly. We value our team highly and handle all internal matters responsibly and professionally.While we regret that you chose to depart early, we firmly stand by the efforts made by our staff to assist you under difficult circumstances. We remain committed to providing a welcoming and respectful environment for all our guests.Kind regards,

  Read more

• User:Alina B

  Trip type: Business

  The terrible hotel

  06 Apr 2023

  this is a terrible hotel!!! Terrible staff, terrible customer service! instead of a double room, we got a room the size of a closet! The hotel staff refused to solve this problem and did not explain why this happened! a night in the hotel cost 160 €, the hotel refused to refund the money and refused to solve our problem! we didn't even get an apology

• User:Relax623440

  Trip type:

  Good Hotel

  26 Mar 2023

  The room was fine, check-in was simple and the concierge was friendly. The only problem was being on the first floor, next to the lounge. It is open 24 hours and noisy. Make sure to not book the first floor.

• User:Ysayus

  Trip type:

  Far from historic center

  06 Feb 2023

  The location of this hotel is far from historic center but 10 minutes walking to the nearest Alameda metro, but first the walking distance to the Alameda metro station is not to closed. Then get off in Rossio metro station and walk in historic center. Then going back the same and going up the hill is not easy as they say. The hotel cleaning was fine. The staff too. Breakfast so so, not for the price of 9 euros p/p. Now the noise from next door rooms was horrible, no respect to anyone and beds not as comfortable. The are does not look to safe, but is ok. Just be early at the hotel.

  Read more