Hotel Principe Real

Recent Reviews: 297

• User:Nadejda I

  Trip type: Couples

  Good hotel

  29 May 2026

  Hotel was good. We had a large room on the top floor with a beautiful view of the city. Receptionist Matilde was very friendly and helpful, made us feel very welcome. Minuses: the area around the hotel has rather steep hills. There is really nothing around the hotel (no restaurants, coffee shops or grocery stores). Anywhere you want to go - you will be walking for a long time up and down the hills. If you have mobility issues - this is not a place for you. Belver Hotels, Outro at Hotel Principe Real, responded to this review Dear Guest,Thank you very much for taking the time to share your experience at Hotel Príncipe Real.We are pleased to know that you enjoyed your stay, especially the spacious room on the top floor and the beautiful view over the city. We are also very happy to read your kind words about Matilde, who made you feel welcome and was friendly and helpful throughout your stay. Your feedback will certainly be shared with her and with the rest of our team.We regret, however, that the surrounding hills and access to the area were not as comfortable as expected. Lisbon is known for its hills and viewpoints, and while our location allows guests to enjoy a quieter and more characteristic part of the city, we understand that walking around may be more challenging for guests with mobility concerns.Your comments are very important to us and will be taken into consideration as we continue working to improve the information we provide to our guests before and during their stay, including recommendations for transport options and nearby places to visit.We hope to have the pleasure of welcoming you again on a future visit to Lisbon.Kind regards,The ManagementBelver Hotels

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• User:carlb0161

  Trip type: Couples

  So many hills!!

  16 Nov 2025

  Real nice hotel. The receptionist was great and very helpful on our arrival. All the staff on reception and in the breakfast room were really friendly throughout our stay. Breakfast was excellent, a good choice and freshly made to order. The rooms were a reasonable size with a massive comfy bed which was very much needed after walking up so many hills! Also the shutters on the windows were handy on keeping the sun out and the room cool. The bathroom and shower were nice too. Only downside was the key to the room had a massive keyring which made it awkward to open the door. Belver Hotels, Other at Hotel Principe Real, responded to this review Dear Guest,Thank you very much for sharing your experience with us.We are delighted to know that you had a pleasant stay at Hotel Príncipe Real and that you appreciated the welcome from our team, both at reception and in the breakfast room. It is very rewarding to read that you found our staff friendly and helpful throughout your stay.We also appreciate your kind words about the breakfast, the comfort of the room, the bed, the shutters, and the bathroom. After exploring Lisbon and its famous seven hills, we know how important it is to return to a comfortable room to rest.We have also taken note of your comment regarding the room keyring. Small details can also contribute to our guests’ comfort, and we appreciate you sharing this with us.We hope to have the pleasure of welcoming you back on a future visit to Lisbon.Kind regards,The ManagementBelver Hotels

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• User:Olivia F

  Trip type: Solo travel

  Moldy and gross

  22 Aug 2025

  I was really looking forward to staying here. However, when I walked through the hallway to my room, I smelled the distinct smell of sewage and the air coming from the air conditioning unit smelled off. When I got into my room, the room was different than expected from the photos. In the bathroom, the shower was moldy around the door as well as in the grout. There was mold and dirt in the corners of the room as well. I was unable to get a refund despite spending nearly two hours discussing with the manager. I did not end up staying here as I have a bad mold allergy and asthma. They kindly offered to clean the room and give me a different room the next day, however I did not find this deal to make up for the over $500 I spent to stay here for two nights. I would not recommend that anyone stay here, it is filthy. Belver Hotels, Other at Hotel Principe Real, responded to this review Dear Guest,Thank you for sharing your experience with us. We sincerely regret that your arrival at the hotel did not meet your expectations and that, due to the situations described, you chose not to stay with us.We fully understand your concerns regarding the odours mentioned, the perceived dampness/mould in the room and bathroom, and the impact this could have had on your comfort and wellbeing, especially considering the health concerns you mentioned. We are sorry that you did not feel comfortable or confident enough to continue with your stay.We also regret that the solution offered at the time, namely cleaning the room and the possibility of moving you to a different room the following day, was not sufficient to meet your expectations. Your comments were taken into consideration, and the points raised were reviewed internally by the relevant teams, particularly in housekeeping, maintenance, and guest experience follow-up.Regarding the refund matter, we understand the frustration felt. However, such situations must be assessed according to the booking conditions and the procedures applicable at the time. Nevertheless, we recognise the importance of clear, sensitive, and effective communication whenever a situation directly affects a guest’s comfort.Hotel Príncipe Real is a property with several decades of history, dating back to the 1960s, and we have been carrying out improvements and renovations gradually and in phases, always with the aim of improving the comfort, functionality, and presentation of our rooms and common areas.Once again, we sincerely regret that your experience ended in this way. Thank you for your feedback, which helps us identify priority areas for improvement and reinforce our internal procedures.Kind regards,The ManagementBelver Hotels

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• User:Reynaldo M

  Trip type: Friends getaway

  Not good for foreign people to stay.

  21 Jul 2025

  If your an American this place is not for you. The water heater in our room doesn’t work right. I almost got burn because the hot and cold was set up the opposite way..When I complained at the desk. The guy told me. That room 403 water heater was set up the opposite way. You also can hear the people talking and movement in the other room . Even a slight movement outside you can hear them in your room. We went to breakfast this morning and the lady was taking order and serving food wasn’t really happy. I think she needed a raise so she can appreciate her work. Belver Hotels, Other at Hotel Principe Real, responded to this review Dear Guest,Thank you for sharing your experience with us. We sincerely regret that your stay did not meet your expectations.We are particularly sorry to read about the situation regarding the hot water system in your room and the tap configuration. We understand that this may have caused discomfort and concern. As this is related to the older plumbing configuration, this point has been identified as a priority for future intervention. In the meantime, it has been reinforced internally that this particularity must always be explained by reception at check-in to guests staying in this room, in order to ensure clear communication and avoid any discomfort or surprise during the stay.We have also taken note of your comment regarding the soundproofing of the room. Hotel Príncipe Real is a property with several decades of history, dating back to the 1960s, and we have been carrying out improvements and renovations gradually and in phases, always with the aim of improving our guests’ comfort.We also regret that the breakfast service did not reflect the warmth and attentiveness we aim to provide. Your comments were shared internally in order to reinforce the importance of a welcoming attitude at every point of contact with our guests.Once again, we are sorry that your experience fell short of expectations. Thank you for your feedback, which helps us identify areas for improvement in terms of communication, comfort and service.Kind regards,The ManagementBelver Hotels

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• User:Keith53

  Trip type: Couples

  Huge Disappointment

  18 Apr 2025

  Huge disappointment when we arrived, not at all welcoming reception area, the gentleman who checked us in was very friendly,(I think Drago?) other reception staff did not look at all happy. The room was so tired, thought we had walked into a store room for old furniture, broken dressing table, damaged old bureau, flooring scuffed, bathroom tiles grubby. It is not a four star by any means, we had a room by the road side and it was noisy at times, asked for a change, it did not happen. We wondered if some rooms had been modernised, but do not know. Would not recommed. Belver Hotels, Other at Hotel Principe Real, responded to this review Dear Guest,Thank you for sharing your experience with us. We sincerely regret that your stay did not meet your expectations and that you were left with such a negative impression of our hotel.We are pleased to know that you highlighted the friendliness of the team member who welcomed you at check-in. However, we regret that the rest of your experience did not reflect the level of welcome, comfort and care that we aim to provide to our guests.We have taken careful note of your comments regarding the condition of the room, furniture, flooring, bathroom, and the general atmosphere of the reception area. We understand that these aspects affected your perception of the stay, and we are sorry that the room assigned did not meet your expectations.Hotel Príncipe Real is a property with several decades of history, dating back to the 1960s, and we have been carrying out improvements and renovations gradually and in phases. For operational reasons, it is not always possible to intervene in all areas at the same time, but we remain committed to improving the comfort, functionality and presentation of our rooms and common areas.We also regret that the road noise affected your comfort and that it was not possible to accommodate your room change request during your stay. Whenever occupancy allows, we always try to respond to such requests, and we understand your frustration that this was not possible on this occasion.Once again, we are sorry that your experience fell short of expectations. Thank you for your feedback, which helps us identify priorities and continue improving our facilities, service and guest experience follow-up.Kind regards,The ManagementBelver Hotels

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