Jeronimos 8

Recent Reviews: 396

• User:Melissa G

  Trip type: Solo travel

  Excellent Staff, Magical Location

  26 Apr 2026

  I've stayed at this hotel more than once now, and each stay has been a pleasure.During my most recent visit, I had a rather comical incident, and the staff were incredibly kind and quick to help. Thank you so, so much!The fact that they serve 'Pastéis de Belém' at breakfast is wonderfully surreal.The location is absolutely magical.

• User:hassanyoga2

  Trip type: Couples

  Nice hotel in Belem

  07 Oct 2025

  Nice quiet location near the beautiful monastery. Staff super helpful and friendly with good recommendations on what you can do in area. Good breakfast with the best nata’s.

• User:Daddyjetsetter

  Trip type: Family

  Worst hotel experience except for breakfast service . 😢

  30 Sept 2025

  To the Owners/Manager of Jeronim8 Hotel, I hope this message finds you well. I am writing to share my feedback on my recent stay at your hotel, which, unfortunately, was the worst hotel experience I have ever had, with the exception of the breakfast service. First and foremost, I would like to commend the lady who managed the breakfast service on the morning of September 26th. She was exceptional—super-efficient, kind, courteous, and respectful. I believe she could serve as a role model for the rest of the staff. However, aside from this positive experience, the rest of my stay was fraught with issues. Upon checking in on September 25th around 6 PM, I encountered two receptionists ( prefer to not name them here) who were consistently rude, obnoxious, and arrogant. At times, a third person from the bar joined them, laughing and chatting, which made the women in our group feel very uncomfortable. The following day, I requested drinking water for my room, and once again, the staff was arrogant. I received dismissive responses such as "maybe in your room" and "housekeeping may have placed water in your room; check it out first." There was no attempt to provide me with a bottle of water. When I didn't find any water in the room, I went to the bar, where the bartender initially said, "I am busy doing something else." I had to insist that I needed water to take my medication. I was shocked by these experiences. The front office staff seemed to have an attitude that they were doing us a favor and were not accountable for their actions. It almost felt as if they were the owners of the hotel. There were also other issues during my stay. The Wi-Fi connectivity was crucial for us, but there was none. When I complained, I was told I was the first to do so, even though others were also complaining. After repeated inquiries, we learned that the hotel had a peculiar system of connecting to Wi-Fi through the TV, but none of the staff informed us about this. Additionally, the shower was in the bathtub, which was placed precariously high, making it unsafe and difficult for someone not very tall to access. Finally, the picture of the hotel on Trip Advisor is of Jeronimo Castle and not the actual hotel, which is misleading. I hope you take this feedback into consideration to improve the overall experience for your guests. Thank you for your attention! Hotéis Alexandre de Almeida, Owner at Hotel Jeronimos 8, responded to this review Dear Guest DaddyjetsetterThank you for taking the time to share your detailed feedback.We are truly sorry to learn that your experience at Hotel Jerónimos 8 did not meet expectations. While we are pleased that the breakfast service was a highlight, we deeply regret the discomfort and dissatisfaction caused by other aspects of your stay.Your comments regarding staff behavior, communication, and service delivery have been noted with utmost seriousness. We are committed to ensuring a respectful and professional environment for all guests and will address these concerns internally. Additionally, we recognize the importance of clear information regarding amenities such as Wi-Fi and will take steps to improve both access and guidance.We also appreciate your remarks about the room layout and the accuracy of online representations. These points will be reviewed to ensure guest safety and transparency.Thank you again for your valuable input. We hope to have the opportunity to restore your confidence in a future visit.Kind regards, ManagerHotel Jerónimos 8

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• User:fallcanusa

  Trip type: Family

  Good location plus best breakfast during our whole trip ! Thanks

  19 Nov 2023

  Great location in Belem area, very close to amazing Jeronimos Monastery and all the sights in this part of Portugal.Fabulous breakfast, plenty of choice - famous custard tarts every morning too (yummy) Friendly helpful staff.

• User:Jonathanc258

  Trip type: Business

  Behind the pack

  28 Sept 2023

  Booked by company for a business trip, in a great location and with a good breakfast and restaurant staff but far short of the quality and facilities expected of a 4star hotelThe carpets throughout are in a poor state...dirty stained faded or worn. The floor in the restaurant was falling apart by the buffet and the room though of a good size was not properly clean...those little ledges and door frames were crusted in dust, you could write your name in the dust on the base of the floor lamp stand. The fridge would not open...though it did not appear to be working at all. The hook on the back of bathroom door was falling off...the towel rail over the bath was going the same way The sink plug control barely worked and for less mobile clients getting into the shower could be problematic. The air condition controller worked but made no difference to the temperature of the room. No kettle no water The walls are beginning to look a bit grimy and the gloss paint is beginning to yellowA shame as in a good location but with my money id spend it elsewhere as it is just not good enough at that quality standard2-3 stars at mostNo bar either

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