Le Premier Lisbon Suites

Recent Reviews: 11

• User:priscillia m

  Trip type: Couples

  FUYEZ

  14 Sept 2025

  I don't know where to start!Already the building is quite difficult to find because there are works next door.Arrivals, No Welcoming, we are sent on WhatsApp an access code for the entrance and an access code for the room....basically each his m****.Room 9... next to the "kitchen" for what we'll call "breakfast" so in the morning we hear everything, the bedding is fine but DISGUSTING, with yellow traces.Let's talk about the space that's pretty good, but no closet to store our stuff, just a wobbly thing.THE BATHROOM....I let you see the pictures, as gross as the bedding with mold.The walls are sal, the ceiling of the "loggia" also, mold.The view on rubble IN SHORT for 3days pay almost 500€ it is absolutely not worth them.BREAKFAST, bread, ham and cheese rags to not make losses.EVERY NIGHT, a sound of running water, and the light NOTHING IS WRONG WITH THIS HOTELIT SHOULDN'T BE ON THE MARKET. Originally submitted in French on www.tripadvisor.fr. View originals.

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• User:Dr Michael P

  Trip type: Business

  Overpriced, underdelivering unprofessional and truly uncomfortable.

  08 Jul 2025

  (1) Prior to arrival I was sent a message reminding me is only served in the unusual 09:00-10:30 slot. Having to be at work by that time, I asked for an alternative arrangement directly and was told “Yes, we have a solution to that. We will leave breakfast in your room everyday.” Having arrived on Saturday, I ate in the breakfast room on Sunday with the other guests. By 08:15 on Monday, there was no breakfast in my room but, as the breakfast room was ready, I ate there. The difficulty arose on Tuesday, when the contractor had not yet started at 8. Again, no breakfast in my room, so I rummaged through the kitchen in search for anything to eat. The contractor arrived, yet when I tried to challenge her about my breakfast, she only replied that she does not speak English. However, on returning in the afternoon there were plates with fruit and cheese, jam, ham, butter. It was clearly all counted out – two of each for each day from Wednesday to Friday. So much for “we will leave in your room ‘every day’”.2) Monday evening I returned to my room and seemed to be unable to open the door with my code. A young man (who never introduced himself: neither did he wear anything with the ‘Lisbon Suites’ livery) suddenly appeared saying “did you not get my message? The code was changed in the afternoon”. No explanation why – and this was the second lie as the Whatsapp message has got a time stamp – the same time when I tried to open my door!3) Apart from Tuesday, I was woken every single morning around 7 am as my room was close to the breakfast room & kitchen. None of the promised ‘sound proofing’ as there are large gaps between the door and the frame – and the door to the kitchen was clearly never closed. Invariably, the making of breakfast, setting up tables and, on occasion, noisy chatter of the contractor and her colleagues or friends woke me. Every single morning.4) For those getting the full breakfast – it is not only late by any standards, but also pretty basic. Cheese and ham is cut up into small squares, the coffee seems to be instant, the juice is just squash.5) Lisbon Suites does not clean the same. Well, if it is requested, some things are being done: the bed is made, the wash basin and mirror are wiped. Crucially, the bins are emptied, which is pretty important, given that toilet paper cannot be flushed. The room was only cleaned twice in the seven nights I was there – once after I e-mailed (no reply received) and then when I left the card ‘please make up my room’. However, it has to be said that it is the most perfunctory clean I have ever come across: never once were the floors swept, the toilet and the shower were not cleaned either. Worse still, rather than replenish toilet paper, after the second clean, the remaining roll had been taken away! Why?6) While hygiene might be not a priority, neither is health: the room had main lights and spot lights by the bed. The later, however, were not connected to the mains, nor were they fixed to the post – they could easily fall out. Likewise, I noticed that warm food was prepared for breakfast (scrambled eggs, ham, baked beans with sausage). However, on the three occasions I ate in the breakfast room I noticed that these were lukewarm even at only 09:00. There was a light to keep the food heated underneath the container – and it was never once lit. A food inspector might find that kind of procedure unacceptable.7) Since the main light was rather bright in the evening, I had asked in my e-mail sent on Tuesday to be given a small table light to have by the bed. Not only was there no response to the e-mail, I never got that light - - so much for reading before going to sleep.8) The blurb states there is a lift. I was out of order throughout and it did not look like it is going to be repaired at any point.9) There is a reception desk. It was never once staffed in my eight days at the property. Apart from the uncommunicative breakfast contractor and the young man who changed my door entry code for no reason whatsoever, staff were never seen and, apart from the first e-mail about re-arranging breakfast, were not communicating at all.Overall, apart from charging a fortune, the place is neither as described, and the testimonials left on Booking.com’s site are misleading. Not one member of staff seemed to be trained to do their job, with potentially dangerous consequences. As not even the minimal expectations were met (in fact, being left locked out once and left without the paid for breakfast once, that is putting it mildly). Instead, staff has been evasive, not to say dishonest. The stay has been uncomfortable, with too many issues to worry about and with being woken too early every morning. All in all, I really could not wait to leave Lisbon just because of this experience!

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• User:Mtlps

  Trip type: Business

  So many alternatives in area - avoid this place.

  29 Jun 2025

  This place is appalling. Breakfast is served at 9am. I requested it for earlier Monday-Friday as I work. I was messaged back “no problem, we arranged breakfast to your room’. While that did not happen yesterday, breakfast room was ready early… but today there was neither. It has to be said, breakfast is rather basic and seems like the thumb sized squares of cheese and ham have been counted to last just about a smalll appetite for each guest.Furthermore, after 3 nights here the place has not been cleaned once, …so there is a bin full with toilet paper waste…the only working light is the main light (spots by the bed are not even connected) and yesterday afternoon the code was changed to gain entry to my room. I was only sent a message with the new code as I tried unsuccessfully to open the door. Never before has Booking.com description let me down like this & at 100e a night, this is unacceptable .

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• User:lisacH9874GI

  Trip type: Business

  Lack of communication

  19 Nov 2022

  Arrived for my stay with no one to let me in building. No one answered the phone. Next day received an email with the codes to the front door and the information that the reception is open for a few hours in the afternoon. I was expecting an email to the email address I had given at time of booking with this information beforehand. Had to find other hotel to stay the night.

• User:MikSingh

  Trip type:

  The disgusting smell from the bathroom drain spoils all the hard work...

  14 Dec 2020

  The room was fine but there was a very nasty smell from the bathroom drains. It almost made me sick. The breakfast was not up to standard either, just two tiny croissants, jam, juice with one piece of bread/butter with ham, cheese and scrambled egg. No other options were available for vegetarians/vegans. I was only there for two nights because of flight disruption so I didn’t bother complaining but I would have complained and asked for another room if staying there for longer.

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