Lisbon SAo Bento Hotel

Recent Reviews: 276

• User: ALionia

  Trip type: Family

  Experience doesn't correspond to the pictures on a booking site.

  We checked into this hotel today and were extremely disappointed with the room we received. The photos shown on the booking website are clearly misleading and do not reflect reality at all.The room is unacceptably small — there is barely any space to open suitcases, let alone move around safely. This is not just inconvenient, it’s uncomfortable and poorly designed for any traveler staying more tha… Read moreWe checked into this hotel today and were extremely disappointed with the room we received. The photos shown on the booking website are clearly misleading and do not reflect reality at all.The room is unacceptably small — there is barely any space to open suit… Read more

• User: Marcela B

  Trip type: Friends getaway

  Nice area, hotel OK, good breakfast

  A low 3 star hotel. Bedroom small and shower cubicle very small with a sliding glass door very stiff. Nice staff and breakfast. The area is OK. Not too far to a great cafe and to the statue of Pombal. Lisbon São Bento Hotel, Outro at Lisbon Sao Bento Hotel, responded to this review Dear Marcela,Thank you very much for choosing our hotel for your stay and for taking the time to share your feed… Read moreA low 3 star hotel. Bedroom small and shower cubicle very small with a sliding glass door very stiff. Nice staff and breakfast. The area is OK. Not too far to a great cafe and to the statue of Pombal. Lisbon São Bento Hotel, Outro at Lisbon Sao Bento Hotel,… Read more

• User: Harry N

  Trip type: Solo travel

  Disappointing – No hot water and poor service

  I had no hot water for 6 days, which is simply unacceptable. The hotel manager took note of the issue but never followed up, and there was no effort to resolve or compensate for the situation.The only positive was the friendly and helpful staff. Overall, I was very disappointed and won’t be recommending this hotel. Lisbon São Bento Hotel, Outro at Lisbon Sao Bento Hotel, responded to this revie… Read moreI had no hot water for 6 days, which is simply unacceptable. The hotel manager took note of the issue but never followed up, and there was no effort to resolve or compensate for the situation.The only positive was the friendly and helpful staff. Overall, I was… Read more

• User: Torky02

  Trip type: Couples

  Air conditioning misinformation!!

  Our room was everything that was required with one big exception the air conditioning!!!! The unit wasn’t working upon arrival and when we informed the receptionist they advised would be fixed the next day! When returned to the hotel the following day the u it was still broken and the attitude of the receptionist completely changed. He said didn’t believe a big issue but it won’t be fixed until af… Read moreOur room was everything that was required with one big exception the air conditioning!!!! The unit wasn’t working upon arrival and when we informed the receptionist they advised would be fixed the next day! When returned to the hotel the following day the u it… Read more

• User: Andy S

  Trip type: Friends getaway

  Take care when booking and paying direct

  The Hotel is reasonably quiet, especially at the back. The road outside has traffic and buses but was not overly busy or noisy. The location is on a hill which makes getting to the centre easy. There are plenty of local buses and trams to get around and the hotel is close to a metro station.The hotel has a feel of a converted office block, as the bathroom is a glass cubicle rather than a separate… Read moreThe Hotel is reasonably quiet, especially at the back. The road outside has traffic and buses but was not overly busy or noisy. The location is on a hill which makes getting to the centre easy. There are plenty of local buses and trams to get around and the ho… Read more