Lisbon Sao Bento Hotel

Recent Reviews: 276

• User:ALionia

  Trip type: Family

  Experience doesn't correspond to the pictures on a booking site.

  05 Apr 2026

  We checked into this hotel today and were extremely disappointed with the room we received. The photos shown on the booking website are clearly misleading and do not reflect reality at all.The room is unacceptably small — there is barely any space to open suitcases, let alone move around safely. This is not just inconvenient, it’s uncomfortable and poorly designed for any traveler staying more than one night.The bathroom is another major issue (the cleaning is good). The lighting in the shower area is extremely dim, making it difficult to even see properly. There is no additional lighting for basic needs like shaving or applying makeup, which is a basic expectation for any hotel.To make matters worse, there was no shampoo provided, which is a standard amenity. The wardrobe is also incomplete — it only has one door (the right one), which makes it look broken or poorly maintained.Overall, this feels like false advertising. What is shown online sets completely different expectations than what is actually delivered.We expect the hotel management to address this situation immediately — either by offering a room that matches the advertised standard or providing appropriate compensation. This is not the level of quality or honesty guests should be dealing with.

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• User:Marcela B

  Trip type: Friends getaway

  Nice area, hotel OK, good breakfast

  28 Sept 2025

  A low 3 star hotel. Bedroom small and shower cubicle very small with a sliding glass door very stiff. Nice staff and breakfast. The area is OK. Not too far to a great cafe and to the statue of Pombal. Lisbon São Bento Hotel, Outro at Lisbon Sao Bento Hotel, responded to this review Dear Marcela,Thank you very much for choosing our hotel for your stay and for taking the time to share your feedback. We truly appreciate your comments, as they help us to keep improving our services.We are glad to know that you enjoyed our breakfast and that our staff made a positive impression during your visit. We also take note of your observations regarding the room and the shower cubicle — your suggestions are very valuable to us and will be considered for future improvements.We hope to have the pleasure of welcoming you again in the future, offering you an even more comfortable experience.With our warmest regards,Hotel Management

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• User:Harry N

  Trip type: Solo travel

  Disappointing – No hot water and poor service

  25 Sept 2025

  I had no hot water for 6 days, which is simply unacceptable. The hotel manager took note of the issue but never followed up, and there was no effort to resolve or compensate for the situation.The only positive was the friendly and helpful staff. Overall, I was very disappointed and won’t be recommending this hotel. Lisbon São Bento Hotel, Outro at Lisbon Sao Bento Hotel, responded to this review Dear Harry,We are truly sorry for the inconvenience you experienced with the hot water. This issue arose unexpectedly, and our team did their best to manage the situation and assist guests during that time.We take your feedback seriously and are working to prevent similar occurrences in the future. We’re glad you found our staff friendly and helpful, and we hope to have the opportunity to provide you with a much smoother experience should you visit us again.Kind regards.Guest Relations Team

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• User:Torky02

  Trip type: Couples

  Air conditioning misinformation!!

  18 Sept 2025

  Our room was everything that was required with one big exception the air conditioning!!!! The unit wasn’t working upon arrival and when we informed the receptionist they advised would be fixed the next day! When returned to the hotel the following day the u it was still broken and the attitude of the receptionist completely changed. He said didn’t believe a big issue but it won’t be fixed until after we have checked out! Whilst they did offer us a different room we were informed we had only room with a balcony so wouldn’t be able to have if moved. We requested a fan to which they stated they don’t have any! I can accept that things break but to be lied to by the receptionist is out of order first of all the room next door had a balcony and was vacant up until the day before we left also it was established the rooms opposite ours had fully working aircon despite being told that aircon on our entire floor wasn’t working! Lisbon São Bento Hotel, Outro at Lisbon Sao Bento Hotel, responded to this review Dear Torky,We’re very sorry for the inconvenience caused by the air conditioning and the miscommunication at reception. Your feedback is taken seriously, and we are addressing this internally to prevent it from happening again. Thank you for bringing this to our attention.Best regards,Guest Relations Team

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• User:Andy S

  Trip type: Friends getaway

  Take care when booking and paying direct

  29 Jun 2025

  The Hotel is reasonably quiet, especially at the back. The road outside has traffic and buses but was not overly busy or noisy. The location is on a hill which makes getting to the centre easy. There are plenty of local buses and trams to get around and the hotel is close to a metro station.The hotel has a feel of a converted office block, as the bathroom is a glass cubicle rather than a separate room, and the facilities have been squeezed in. The shower cubicle is on the small side and my friends shower doors didn't seal completely, leaving a damp floor.The rooms are clean and the beds comfortable. I noted that there were plenty of power points which is not always the case. There were some minor niggles (eg the key card electric switch in my room didn't cut the power when no key, and the shower head and toilet roll holder in my friends room were broken) although none worth complaining about. I travel a lot and do complain if necessary.Breakfast was adequate, and although there were some complaints on-line about it running out it was not our experience with top up supplies coming from the kitchen at regular intervals. The complementary coffee/tea machine and water was welcomed and was nice to relax with in the evening after coming back from a meal.Although the reception staff were mostly friendly and helpful there was a major issue on checking in, which was not great customer service. The T's & C's say when booking direct you have to pay 2 days before (in very very small writing). Request for payment came unexpectedly (in Portuguese) from a 3rd party credit card company, which went into my computer email spam folder and looked like a phishing attempt. By the time I was contacted by the hotel and realised it was genuine, the time limited encrypted link had expired (it was a bank holiday weekend in UK) and I was unable to pay by credit card. The hotel sent a blunt message to threaten that unless I paid, the reservation would be cancelled. Their email advised as an alternative I could pay by bank transfer, which I did. I tried to ring but could only get through with WhatsApp messages to explain, but I sent a copy of the payment confirmation via email. On arrival the reception staff were unable to confirm that I had paid (because payment was over a weekend), and it was most uncomfortable even though I offered to provide credit card details to be used if payment had not been received by the time of check out. Not the best customer service experience.Note to hotel - you should make the terms and conditions for advance direct payment more obvious on your invoice and notify customers in advance, preferably one or two days beforehand that the payment email will be sent by a named third party that they should look out for as not everybody can respond or make credit card payments immediately that the request is made. Using time limited encrypted payment links is fine but a second link should be available if the first expires without being used. Lisbon São Bento Hotel, Outro at Lisbon Sao Bento Hotel, responded to this review Dear Andy,Thank you for sharing your feedback. We are pleased to know you enjoyed the comfort, cleanliness and location of our hotel. We also appreciate your comments regarding the check-in payment process and will review our procedures to ensure clearer communication and a smoother experience in the future.We hope to welcome you again and provide an even better stay.Kind regards,Hotel São Bento – Guest Relations Team

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