Lisbon Serviced Apartments Ascensor Da Bica

Recent Reviews: 109

• User:Vacation30168368085

  Trip type: Couples

  Their errors become your problem

  26 Jun 2025

  Booked Elevador da Bica via Booking.com and paid full reservation in advance. Normally this means that the contract is finalized and parties commit to deliver. Before leaving for holidays and 20 days after completing and paying the reservation, they inform me via Booking platform that due to an error the price they committed to has changed and I needed to accept a new price almost 3 times more the original price. So their mistakes become your problem to rearrange your staying in Lisbon.Not respecting finalized online reservation. If they do a mistake they can unilaterally change price or cancel your reservation.

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• User:Luke W

  Trip type: Couples

  Great stay

  15 Oct 2024

  Loved our stay here, it was in a great location. Read lots of reviews complaining about noise all the time and we did not have this issue at all. The room its self was immaculate and was cleaned daily.I would recommend this hotel to anyone visiting Lisbon.

• User:roger s

  Trip type: Couples

  A very enjoyable stay in an alternative to an hotel

  09 Oct 2024

  Quite successful as a place to stay as an alternative to an hotel. Metro is 5 mins walk at the railway station Cais do Sodre. Market is very impressive, both for a wide selection of eating and drinking places, as well as conventional fresh food. Once we got into our apartment it was fine, but the information we were supplied with was inadequate. We got into the building on a Sunday evening to find no reception, no signs, no clues as to what we should do to get access codes for the room. We picked the brains of very helpful guests who passed on their experiences to assist us. This phase of our stay was unnecessarily stressful.There are plenty of eating and drinking places in the area without needing to travel into the city centre.

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• User:Josianne D

  Trip type: Couples

  2 days In Lisboa- small and noisy but near the action

  15 Feb 2024

  Good place but a bit noisy at night and in the morning.No control over the air conditioner even if it was during winter period, the windows were not enough to keep it comfortableEasy check in and check out, basic commodity to make food but there was a lot of restaurant and Coffee shop around. The staff did not speak english or french at all and there was no reception so it was a bit difficult to communicate for some information.Otherwise, the location is really good near the time out market and a lot of restaurants.

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• User:tomjpgibson

  Trip type: Couples

  Had to leave after just one night

  13 Jun 2023

  We were supposed to stay at the apartment for 4 nights in May 2023. Unfortunately, we had to leave the apartment after spending just the one night there. Upon arrival, the early signs were good. Though it was slightly overcomplicated to check into the apartments, requiring you to scan your photo ID (in our case passport) into a touch screen device, once in the apartment we found it to be spacious and well equipped, with plenty of room in the wardrobes for hangers to hang your clothes. We stayed in room 1.01. We had an issue with the safe and accidentally set the alarm off, but upon calling the apartment's telephone number this was quickly resolved. Unfortunately after that, the experience was a nightmare. The apartment is in a lively part of the city, which is good as you're in close proximity to the many restaurants and bars. However, the noise from the street is unbearable. The apartment is located directly next to a tourist attraction, one of the trams that goes up and down continuously. We'd read reviews beforehand that stated it was a little noisy, but were completely unprepared for what we experienced. The first time we heard the noise it sounded like an aeroplane flying about 10m above the building, and this, combined with the fact the 25E tram runs directly past the apartment as well, meant that with no exaggeration the noise occurred every 5 minutes from about 6.30am in the morning.This was reason enough to want to leave, but there was much worse. We had arrived on a relatively late flight and so didn't end up going to bed until around 11.30pm-midnight. As we attempted to go to sleep, my wife became aware of what was very clearly the sound of rodents in the ceiling above our room. The continuously scuttling noise went on throughout the evening and my wife, who is terrified of rodents, was unable to sleep at all that evening. For these reasons, we informed the apartment the next morning that we were booking alternative accommodation for our remaining three evenings, which ended up costing us nearly £700. The manager attempted to offer us an alternative room, but as my wife was so upset we had already decided to check out and leave the hotel. We couldn't check in to our new accommodation until 3pm, so tried to make the most of the morning by doing some sightseeing, before leaving later that day. To give the customer facing staff some credit, they were very pleasant when we emailed them and explained to them that the level of service we had received was well below our expectations of the apartment. However, though they sympathised, they were completely unwilling to offer us a refund on our remaining stay, despite us offering to also pay for the second day as the short notice would have meant they would have not been able to offer the room to anyone else. They kept referring to the 'administration' who would not authorise them to refund us. Eventually, we stated that if we didn't receive a refund we'd be forced to share our experience, but they didn't seem to care. Funny enough, in all of the email exchanges with them, they never once denied having a rodent problem.I would advise that if you're considering the apartment as somewhere to stay, that you opt to say somewhere else, even if a bit more expensive, as it will save you money in the long run.

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