Lisbon Serviced Apartments - Bairro Alto

Recent Reviews: 53

• User:Maneesha K

  Trip type: Couples

  Do not book here

  31 May 2025

  DO NOT BOOK HERE! I made a reservation for 3 nights in September via Booking.com and a few weeks later received an email from Booking.com that I had cancelled the reservation WHEN I HAD NOT. I then contacted the property who basically told me that it was the fault of Booking.com. The property had also readvertised those dates for THREE TIMES the price. Booking.com tells me that the property had made a mistake with their pricing and had cancelled my booking. I am beyond disgusted that they wouldn’t take responsibility at the very least for their own mistake and contact the customer.

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• User:Simon P

  Trip type: Couples

  Just what we wanted

  01 Sept 2024

  Rather than stay in a hotel this year we decided to try an apartment-hotel instead. We booked a studio with Lisbon Serviced Apartments in Barrio Alto and got exactly what we needed. The kitchen is relatively new and suitable for two people, the washing machine is a big plus. The room was clean, check in was simple, and the location was perfect. With the windows closed you'll hear no noise from the street below.We stayed in 4H which is a studio on the top floor. It doesn't have French doors like the other rooms but you are on the top so it's a lot lighter.The only cons? Automated emails never arrived, so we got no booking confirmation or email with the room codes (we took a photo instead). We will stay there again.

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• User:vanessavl77

  Trip type: Family

  Súper sucio!

  05 Nov 2022

  Poco tienen que ver las fotos que muestran en su web, booking y demás, con la realidad. Los muebles están machacados, las tapicerías llenas de manchas, la limpieza de la habitación deja bastante que desear, hay pelos en la ducha, la cama, el fregadero de la cocina, el baño sucio (ver fotos) y con un desagradable olor a tuberías (la puerta del baño está pegada a la cama).Hemos reclamado y al día siguiente nos comentan que se ha avisado al servicio de limpieza para que vuelvan a limpiar, al llegar al apartamento nos lo encontramos exactamente en las mismas condiciones. Solicitamos una hoja de reclamaciones y al día siguiente se presentan a pedirnos disculpas y limpiar el apartamento. Aún así, dejo este comentario porque no veo la necesidad de pasar casi 3 de los 5 días de mis vacaciones, reclamando la limpieza del apartamento. Venimos con un niño al que no han dejado toallas ninguno de los dos primeros días. No hay recepción, ni persona física, todo es por teléfono, lo que complica bastante este tipo de peticiones/gestiones. Lo único bueno que tiene es la ubicación, lo cual no compensa al resto, habiendo tantísima oferta de apartamentos por la zona.The photos they show on their website, booking and others have little to do with reality. The furniture is crushed, the upholstery full of stains, the cleanliness of the room leaves a lot to be desired, there are hairs in the shower, the bed, the kitchen sink, the dirty bathroom (see photos) and with an unpleasant smell of pipes (the bathroom door is attached to the bed). We have claimed and the next day they tell us that the cleaning service has been notified so that they clean again, when we arrived at the apartment we found it in exactly the same conditions. We request a complaint form and the next day they show up to apologize and clean the apartment. Even so, I leave this comment because I don't see the need to spend almost 3 of the 5 days of my vacation demanding the cleaning of the apartment. We come with a child who has not been left towels for any of the first two days. There is no reception, no physical person, everything is by phone, which complicates this type of request/management quite a bit. The only good thing about it is its location, which doesn't make up for the rest, with so many apartments on offer in the area.

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• User:JOE R

  Trip type: Couples

  Old World Area with Future World Concepts

  26 Oct 2022

  We booked a week at the Lisbon Serviced Apartments - Bairro Alto based on positive reviews from previous visitors. The (eight room) four story apartments are located in the old hilly section of the city where steep and narrow sidewalks are the norm and are slippery during rain. The main entrance is via a short alleyway. Access to the outer main door entrance and individual apartments are very 21st century in that there is no reception. The outside door has a cypher lock and guests use a reservation number to get in. Once inside the 'lobby' space there is a kiosk/screen to check in and get an assigned room and cypher code for your room. The kiosk has language selections to help with directions. There also a one-way phone to speak with a person/assistance.The machine scans documents, i.e., passports or European ID cards. It took me ten minutes and the final phase was to take a photo of the QR square displayed to keep track of your room number and access code. There are four floors with two apartments on each floor. There is an elevator and stairs. The rooms are spacious and well outfitted with a mini kitchen, including dishes, cooking ware, dishwasher, clothes washer and refrigerator. The clothes washer is great, we used it and dried clothes on a clothes hangar that was stashed in the closet. There is a comfortable queen size bed with a large flat screen hanging on the opposite wall. A closet has a self-use strong box with directions (in English) to set-up a personalized multi-digit code during your stay. The bathroom is roomy with a shower stall instead of a bath. Plenty of windows, including in the bathroom. The cross street is named Rua Do Poco Dos Negros and is a main line for the local trams that pass through the neighborhood, with a tram stop maybe 100 feet from the apartments. Taxis pass through here as well. Small restaurants are plentiful within a 15-minute parameter. The popular Plaza del Comercio is about a twenty-minute walk or a Three Euro Tram ride away. Aside from steep streets, the area is safe, even a night. The apartments are a clean, good bargain for staying in Lisbon.

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• User:Andria A

  Trip type:

  Great space, great location, clean!

  20 Oct 2022

  Great property! Clean, well stocked with the essentials… loved having an in-suite washing machine. Location is amazing - as the week went on, we realized that we were within walking distance to everywhere! As a bonus, Tram 28 stopped right outside the door - such a treat!