Lisbon Serviced Apartments - Castelo Sao Jorge

Recent Reviews: 35

• User:Patricia G

  Trip type: Friends getaway

  They ruined my visit to Lisbon…

  01 Nov 2025

  I would simple sugest looking for another option in Lisbon! The elevador was out of order. I had to go upstairs 3 floors, with a heavy suitcase. I was not allowed to use stairs by Medical prescription. NOBODY attended my claims or give a solution.It is hard to feel this way as a tourist.They ruined my visit.

• User:Revmcwhit

  Trip type: Family

  Avoid!

  04 Jul 2025

  We arrived late at night and couldn't find the email with the access code (Their check in procedure is confusing and difficult. Note- we found it days later in spam from with an individual's name and not the company so it wasn't clear. Typically spam looking email I never look at). We rang the bell over and over and called but no one answered. Family was on dark street with drunk people at 2am alone. We had to call a driver to come and help us find new hotel at 3am. Then they refused to give us a refund citing they had a bell and number to call, and sent us the check-in email. We have a driver who can testify that we tried calling and no one answered the bell. They also never called or emailed to check why we never checked in. I had groceries delivered in the afternoon before we arrived so they knew we were planning on coming. They were unhelpful from the beginning and after we couldn't get in and we tried to get a refund. This is a dangerous and dishonest hotel. Avoid at all costs. It's just not worth it.

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• User:erristattle

  Trip type: Family

  Cozy apartment with a great location.

  11 Feb 2025

  We stayed in a 2 bedroom apartment with kitchen for 4 nights. It had a balcony on the front and back. The location is unbeatable, close to moritiz square, tram 28 entrance and tourist area. It has access to a lot of the restaurants we wanted to try (Ramiro, Bifanas by Alfonso). The only drawback was the sewage back up smell that came from the washroom on our first and last day (we are not sure why it comes and goes, we just closed the washroom door). I wish the apartment was a bigger for our family of four. It was a good stay, but they need to resolve that sewer backup smell that randomly comes and goes.

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• User:NavigatingTheMap

  Trip type: Couples

  Nice apartment but rude staff!

  18 Nov 2019

  We stayed at these apartments for 4 nights. The location was good, a short walk to the centre of everything. Apartment was small but had everything we needed. Be prepared for for a lot of steps up to the building. No luggage storage for before/after you check in/out.. bit of a walk to the other building with your cases but a cheap option to store them for a few hours. Our room wasn't cleaned one day so when we got back from a long day trip to Sintra we came back to no clean towels for our shower. We went into the main building where we used the phone provided to contact a member of staff, but were told over the phone that the cleaners were gone for the day. Then he hung up on us, we were on a camera so obviously he could see us as we tried 4 times to ring back but he wouldn't answer. I had to go outside and ring a different number from my mobile. Another man answered and told me where we could find towels but the instructions were hard to understand and he was laughing and making fun of us.. this really let the accommodation down for us. We were on the ground floor, so the door to our apartment was right on the street and quite loud at night. Good value for money and a good location, shame the staff let it down.

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• User:rudi k

  Trip type: Family

  Misleading advertising

  11 Jun 2019

  Be careful with this property. They are blatant liers I paid for a deluxe studio a queen bed and two twin single beds and instead of the single beds they gave me a sofa bed with a pullout down the bottom. When I complained they didn’t care simply said ‘we are full’. I reserved this place through booking.com and complained multiple times and they never resolved the problem again they don’t care they don’t do minimum quality checks and make sure only reputable hosts are allowed.Also my apartment faced directly to street and a pub with loud music and drunkards screaming every night until 3 am they ruined my holidays in Lisbon To top it all off luggage storage is in another location so had to transport my luggage back and forth before checkin time and after checkout using Uber and extra costs.I don’t recommend this place to anyone

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