Luzeiros Suites

Recent Reviews: 53

• User: Marina h

  Trip type: Solo travel

  Lack of customer service and hospitality

  Well working in the hospitality industry I’ve have never experienced such a cold welcome. I entered the hotel and the young woman with her cold stare never greeted me by saying welcome to the Luzeiros hotel no hello no how are you . She bluntly said all I need is your passport. Not even how can I help you??? I arrived early and she never said you can sit at the cafe or sit in a more comfortable ch… Read moreWell working in the hospitality industry I’ve have never experienced such a cold welcome. I entered the hotel and the young woman with her cold stare never greeted me by saying welcome to the Luzeiros hotel no hello no how are you . She bluntly said all I need… Read more

• User: Jenelle B

  Trip type: Friends getaway

  Nothing to Write Home About

  Upon arrival at the property, we were greeted by one of the hotel's front desk attendants, whom we found quite cold- while you could chuck it up to nerves, there were other opportunities for better interaction but no change.The rooms are quite spacious and ours included a balcony, so our stay was promising, but it was not to be. On the 2nd night, we requested an iron and ironing board, which was p… Read moreUpon arrival at the property, we were greeted by one of the hotel's front desk attendants, whom we found quite cold- while you could chuck it up to nerves, there were other opportunities for better interaction but no change.The rooms are quite spacious and our… Read more

• User: Ingrid B

  Trip type: Couples

  Charged dubble - not giving refund...

  OK, the hotel gives you a roof over your head, it is old style but it has its charm. BUT the reason for close to zero value is that they charged us twice for Local Tax. First through Booking.com and again at check out. It has now passed two weeks since I asked for refund, receipts presented to them, but they are still stalling this. "We are working on it" - this is not acceptable. I am working on… Read moreOK, the hotel gives you a roof over your head, it is old style but it has its charm. BUT the reason for close to zero value is that they charged us twice for Local Tax. First through Booking.com and again at check out. It has now passed two weeks since I asked… Read more

• User: Chris A

  Trip type: Family

  Worst hotel in Lisbon

  This the absolute worst hotel I've stayed in Portugal. The bed was very comfortable. Otherwise the shower has no hot or cold only extremely hot or ice cold. If you manage to adjust it just right it wil give 5 seconds hot then 5 seconds cold. Also the breakfast is not very good has a small selection and it is not free. I had a free breakfast at every other hotel. The staff don't know the area at al… Read moreThis the absolute worst hotel I've stayed in Portugal. The bed was very comfortable. Otherwise the shower has no hot or cold only extremely hot or ice cold. If you manage to adjust it just right it wil give 5 seconds hot then 5 seconds cold. Also the breakfast… Read more

• User: forgottenman

  Trip type: Friends getaway

  A Great Hotel

  A delightful hotel with a stella staff!Very well located with many eateries nearby, subway right out the door, an ideal cafe on the premises, who BTW, kinda get to know you if staying long enough so that's wonderful, room rates are acceptable with several options to pick from. The park across the street would be a true haven in Lisbon's warmer weather months. No downside to Luzeiros Hotel; it is n… Read moreA delightful hotel with a stella staff!Very well located with many eateries nearby, subway right out the door, an ideal cafe on the premises, who BTW, kinda get to know you if staying long enough so that's wonderful, room rates are acceptable with several opti… Read more