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Mercure Lisboa Hotel

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Mercure Lisboa Hotel

locationLisboa, Lisbon

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About Mercure Lisboa HotelAbout Mercure Lisboa Hotel

Location

This pleasant hotel lies along one of the main access roads to the heart of Lisbon, close to the city centre. Restaurants, bars and shopping venues are to be found about 500 m away and it is some 25 km to the nearest beach. Links to the public transport are situated directly out front.

Facility

The hotel has 104 rooms, including suites, 82 single rooms and 21 double rooms, which are located on 9 storeys and are reachable by lift. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. For guests' convenience, units include a refrigerator, a mini fridge and a tea/coffee station. Other amenities available include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Some of the wheelchair-friendly rooms have a wheelchair-accessible bathroom. The hotel has family rooms and non-smoking rooms.

Sport

The pool complex includes both indoor and outdoor pools, which are in part heated. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including golf, a spa, a sauna, massage treatments and a solarium. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371

Meals

Various dining options are available, including a non-smoking restaurant, a breakfast room, a café and a bar. Catering options include half board and full board. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for lunch and dinner). Staff are also happy to provide children's meals.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Mercure Lisboa Hotel Amenities at Mercure Lisboa Hotel

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Evening Buffet

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      Full Board

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      Half Board

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      Lunch Buffet

  • Sport/Entertainment

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      Golf

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      Heated Pool(s)

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      Indoor Pool

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      Massage

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Transport

100 m

Restaurants

500 m

Shopping opportunities

500 m

Bars / Pubs

2 km

Nightclub

2.5 km

Beach

25 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

567

Very Good

843

Average

257

Poor

65

Terrible

40

Recent Reviews: 1772

  • User:Camper27212162993

    Trip type: Solo travel

    Excellent hotel

    rating07 Apr 2026

    The hotel has a good location it's close to the airport perfect for those looking for something quieter the staff was all extremely friendly The hotel needs some improvements in terms of rooms, but they are clean the breakfast has a good variety as it was my first time the girl Tatiana explained everything to me showed me everything was very helpful all the time! I came back for sure Maximiano Pestana, General Manager at Mercure Lisboa Hotel, responded to this review Dear Guest,Thank you for your review following your stay at the Mercure Lisboa.We are delighted to receive your kind compliments and will be sure to share your feedback with our entire team. Your satisfaction is the greatest reward for our staff, who work every day to provide impeccable service.Mercure hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned.We look forward to welcoming you again and hope that your next stay will be even more enjoyable than this one.Kind regards,Ivone PereiraFront Office Manager

  • User:Brooke C

    Trip type: Friends getaway

    Average at best

    rating10 Mar 2026

    Booked here for the Half Marathon. The location was great, close to a main train station which took you into the centre in 10 minutes and to the start line in 20. The room was OK, outdated, the bed was like sleeping on the floor. It was so so hard that I woke up aching every morning. The bathroom was run down, wet mould marks on the ceiling, rust in the shower. The shower head kept tilting to one side, soaking the bathroom and silver fish kept coming out of the plug. I wouldn't stay here again. Staff were pleasant. Maximiano Pestana, General Manager at Mercure Lisboa Hotel, responded to this review Dear Guest,Thank you for taking the time to share your feedback following your stay with us during the Half Marathon weekend.We are pleased to hear that you found our location convenient for accessing both the city centre and the race start, and we truly appreciate your kind words about our team.At the same time, we are very sorry to learn that several aspects of your room did not meet your expectations. The issues you mention regarding the mattress comfort, bathroom condition, and maintenance concerns such as the shower head and ceiling marks are certainly not the standard we aim to provide. Your comments have been shared with our maintenance and housekeeping teams so that these matters can be thoroughly inspected and addressed.Guest comfort is extremely important to us, and feedback like yours helps us identify areas where improvements are needed. We regret that your experience did not reflect the level of stay we strive to deliver.Thank you again for your comments, and we appreciate you bringing these matters to our attention.Kind regards,Ivone PereiraFront-Office Manager

  • User:Christian R

    Trip type: Couples

    Stay meals and service

    rating17 Feb 2026

    My stay was wonderful, everyone very attentive always available! Quality meals and quality services, my wife and I called an Uber to the airport, Tatiana made us available to help us all the time! Note 5 this hotel Maximiano Pestana, General Manager at Mercure Lisboa Hotel, responded to this review Dear Guest,Thank you very much for sharing your wonderful feedback following your stay at Mercure Lisboa!We are delighted to hear that you and your wife had such an enjoyable stay and that you appreciated the quality of our meals and services. Our team works hard to ensure every guest feels welcomed and well taken care of, so it is truly rewarding to know that this was reflected in your experience.A special thank you as well for mentioning Tatiana. We will be very happy to share your kind words with her, and we are sure she will be pleased to know that her assistance made a positive difference during your departure.It was a pleasure having you with us, and we hope to welcome you both back again very soon.Kind regards,Ivone PereiraFront-Office Manager

  • User:janeeno424

    Trip type: Friends getaway

    Customer service

    rating07 Feb 2026

    Checked in with a tour group. Luggage was placed in our rooms prior to our arrival. When we checked in we were given a room. Upon entering room we found luggage from another couple in room. Went to desk as they were giving same keys to that couple. Gave us our keys and only 1 bag in room. Back to desk and reported. Said would check. Half hr later back to desk and front desk seemed like he didn't know what we were talking about. Reported also to tour manager. He talked with desk and we were told they were checking other rooms and vacant rooms. No luck. Next day we were told to file police report. Officers showed up at 1130 pm. Next day as we were coming back from a local tour we overheard a gentleman say he found a bag in the room. Yep it was ours and directly across the hall from our room and in block of tour rooms. Desk clerks response was oh well I guess I missed that room! Your bartenders were great and breakfast staff were good. Front desk clerk we dealt with needs a refresher in customer service! Maximiano Pestana, General Manager at Mercure Lisboa Hotel, responded to this review Dear Mrs. Janeen,Thank you for providing additional details regarding your stay. We sincerely regret that the issues with luggage placement and room allocation caused repeated inconvenience and frustration. While efforts were made to locate the missing bag, we acknowledge that this process did not meet the standard of service you should expect.As part of standard procedure, local authorities were contacted to document the matter, and we regret that this step added to the disruption of your evening. The eventual discovery of your luggage in a nearby room highlights areas where our internal coordination can improve, and we are taking steps to prevent similar situations in the future.We are glad to hear that our bartenders and breakfast staff provided a positive experience. At the same time, we regret that interactions at the front desk did not convey the attentiveness and support our guests deserve. Your feedback has been shared with the team to reinforce service standards and communication.Please accept our sincere apologies for the inconvenience. We appreciate your candid feedback, which helps us improve, and regret that this affected your overall impression of the stay.Kind regards,Ivone PereiraFront-Office Manager

  • User:willdejager

    Trip type: Solo travel

    Decent hotel at a decent price

    rating30 Nov 2025

    Decent four star hotel. The front desk staff is not always overtly friendly, but professional. The staff at the bar is friendly. Because of my Accor All status, I was upgraded to a privileged room (511) with a free minibar included, which was a nice gesture. The room was big enough with a comfortable bed and a fridge plus safe provided. And the shower was good. You can skip the daily clean and get some extra loyalty point added to your account when you do this. There is some outside noise, because the hotel is close to a flightpath in and out of Lisbon Airport, but nothing significant. The room insulation is good. A five minute walk to the Sete Rios station and the blue metro line taking you downtown in ten to fifteen minutes. Alternatively you van walk in forty-five to fifty minutes to the main sights in Lisbon, but be aware. To the centre is mainly down hill, back to the hotel is mainly up hill. For the €60 to €70 a night, yes it was low season, paid for this hotel, this stay was a good price-quality ratio. For this price (or even a little higher), I would book this hotel again. Maximiano Pestana, General Manager at Mercure Lisboa Hotel, responded to this review Dear Will,Thank you for taking the time to share your feedback regarding your recent stay at Mercure Lisboa Hotel. We appreciate your positive remarks about our accommodation and the value you found during your visit.I am pleased to hear that your upgraded room met your expectations and that you enjoyed the comfortable bed and amenities provided. It is also gratifying to know that you found our bar staff welcoming. Your observation regarding the front desk staff is duly noted, and we will continue to emphasize the importance of approachable service in our training.We are glad that you appreciated the option to skip daily cleaning to earn loyalty points, as we aim to enhance our guests' experience through our Accor All program. Your comments about the noise from the nearby flight path will be taken into consideration for future improvements. Thank you for highlighting the convenient location of our hotel as well.We look forward to welcoming you back in the future.Best regards,Mercure Lisboa Hotel

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