My Story Charming Hotel Augusta

Recent Reviews: 212

• User: Alistair N

  Trip type: Couples

  Perfect

  Lovely hotel, perfect location for exploring Lisbon.Well apppinted rooms and very quiet.Exceptionally friendly and helpful staff.Lovely hotel, perfect location for exploring Lisbon.Well apppinted rooms and very quiet.Exceptionally friendly and helpful staff.

• User: Emily C

  Trip type: Couples

  Don't go to this hotel--Poor Service and No Air Conditioning was provided

  Please NEVER go to this hotel during winter. During our stay, our room temperature was at 25 degrees at all time because they only turns on heat during winter time and there was no way for you to adjust the room temperature on your own. They made a false advertisement on their website saying that AC would be provided but it’s not the case.We were feeling unwell and we have reached out to different… Read morePlease NEVER go to this hotel during winter. During our stay, our room temperature was at 25 degrees at all time because they only turns on heat during winter time and there was no way for you to adjust the room temperature on your own. They made a false adver… Read more

• User: Jobfcm

  Trip type: Couples

  Great hotel

  Great hotel staff fantastic, great breakfast, room a bit small but not a problem, would go back anytime, girl on the reception was the most helpful person you could ever meet, john Hotel- cmanager, Owner at My Story Charming Hotel Augusta, responded to this review Dear Guest,Thank you so much for sharing such uplifting feedback about your stay at My Story Charming Hotel Augusta.We are delight… Read moreGreat hotel staff fantastic, great breakfast, room a bit small but not a problem, would go back anytime, girl on the reception was the most helpful person you could ever meet, john Hotel- cmanager, Owner at My Story Charming Hotel Augusta, responded to this… Read more

• User: hlbee23

  Trip type: Family

  Great base for exploring Lisbon

  Maybe it's because we're British or maybe it's because we had travelled with hand luggage only, but I don't recognise the reviews here that talk about small rooms! We had the most basic double and it was lovely - very clean, comfy bed, nice bathroom and free wifi.The location is excellent (even if we took the longer route from the metro) and the staff are friendly and efficient.We didn't have brea… Read moreMaybe it's because we're British or maybe it's because we had travelled with hand luggage only, but I don't recognise the reviews here that talk about small rooms! We had the most basic double and it was lovely - very clean, comfy bed, nice bathroom and free w… Read more

• User: Neha P

  Trip type: Friends getaway

  Horrible risotto

  The mushroom risotto was horrible and staff was not accommodating. Refused to change the dish . The risotto tasted Rancid . Customer service is zero . Wont recommend. Hotel- cmanager, Owner at My Story Charming Hotel Augusta, responded to this review Dear Guest,Thank you for taking the time to share your feedback.We sincerely apologize that your dining experience fell short of our usual stand… Read moreThe mushroom risotto was horrible and staff was not accommodating. Refused to change the dish . The risotto tasted Rancid . Customer service is zero . Wont recommend. Hotel- cmanager, Owner at My Story Charming Hotel Augusta, responded to this review Dear… Read more