Residencial Horizonte

Recent Reviews: 406

• User:Stay55991894394

  Trip type: Solo travel

  No running water..

  20 May 2025

  The hotel appeared nice but unfortunately for 3 days I had no running hot/cold water and one of those days not even the flush for toilet worked. I spoke with the receptionist about a reduction in price and he told me to take it up with booking.com. When I spoke to them they said I was misled by the receptionist as they were the ones responsible in sorting out a reduction. Very untrustworthy place and would not advise you stay here.

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• User:628m_nicam

  Trip type: Solo travel

  Location and safety are met

  13 Sept 2023

  The room is not the type of hotel I’m used to. I was surprised when I was in room. I felt as if I was in a hostel. It’s is a very simple room. Hotel does get points lot it’s location and safety. It is right across from Parque metro station which is the blue line. The hotel location is in a good neighborhood. It’s is just five minutes walking distance from Marques de Pombal Square. If you like walking, it’s an easy walk to Praça de comerció. In between you have Rossio terminal where you can catch regional trains or multiple buses. The 727 bus to Belém is right on Rua Joaquim Antonio de Aguiar. There is also a very nice park nearby.The room was clean. Soap bar, body and hair wash, shower cap is provided. Air conditioning did work. Breakfast consisted of cold cereals, yogurt, orange juice, coffee, teas, fruits, breads, cheese, two types of ham. There were hard boiled eggs alternating with scrambled eggs. Check in and check out was easy and quick. Staff is helpful. There was an issue with toilet flusher not stopping which was addressed when I mentioned it to front desk.

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• User:The World T

  Trip type: Solo travel

  Avoid the Oven

  08 Jul 2023

  Overall a good value for the money, a clean hotel, and centrally located. The bed was small and uncomfortable.My flight was cancelled and delayed one full day so it was a disappointment that the hotel still charged me for my room even though it wasn't my fault that I could not get there to use the room for the first night. You'd think since I was staying 8 nights that they would have shown some pity. But to make things worse, Unfortunately, my room had an AC unit that was not working. I brought it up and they suggested for me to use a small fan, but I said i was already using one. Two days later, I complained again. The temperature outside was 95-102 degrees so my room was an oven. Again, the same guy told me there was nothing I could do despite the fact that I said I could not sleep; all I did was lay there sweating. I then complained later that night to a different person and he very easily changed my room. This was infuriating that the other guy made me stay in that over for 3 nights and was planning on me roasting in there 5 more nights when they clearly had available rooms to change me to. It was a bit annoying that nobody even offered to help me transport my things from floor five to floor two, but I was at least grateful to get a new room. The second i walked in to a room that was supposed to be vacant, the air was already blowing well which only emphasized how rude the manager was to think keeping a paying customer in an over was the right choice when he could have moved me to a room with a working AC at any time.

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• User:303AmyN

  Trip type: Couples

  Checked in and checked straight back out again

  09 Jan 2023

  Never have I ever seen a hotel like this. Checked in and checked back out within an hour or so.Booked to stay with my partner and was given room 603 which ended up being a ‘twin room with balcony’ which was jammed shut and the door looking very very old. The corridor to the room was in pitch black with the chain ripped off the door so how you’re expected to sleep easy knowing anyone could try the door is beyond me.Room 603 was covered in mould, had a musty damp smell that felt suffocating, some sort of shower with what looked like a bidet at the bottom of it which was dirty. We couldn’t bare to stay there even for a night as our skin was crawling! We didn’t dare pull the covers back as the walls were covered in damp and water and the bedsheets were also soaking wet!Very very disappointed, we were offered another room but the full place looked disgusting so we checked out and paid an extra €300 after paying for 4 nights at the residencial to move to a hotel that we could actually sleep in without worrying about being bitten by something or being broken into. I never write reviews but please everyone be warned, this place is NOT WORTH THE MONEY.

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• User:dubaimowgli

  Trip type: Solo travel

  Lisbon once more

  03 Aug 2022

  Lisboa once again & I chose the same hotel I stayed at in early 2018…. The rooms are basic, but clean & have all the basic essentials included. Staff courteous. Breakfast is average but enough to get you going.It’s all about the location location location & with close proximity to two metro lines, a few touristy locations including the Parque Eduardo VII gardens & the hop on / hop off tour options, there’s not much to complain about. Aldi now has a supermarket close to the hotel & so is the El Corte Ingles shopping mall.There are a few more dining options in the vicinity but one not to be missed is the always busy little coffee shop bakery down the street which IMHO has the best pastel de natas !!!

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