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Sana Metropolitan Hotel

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Sana Metropolitan Hotel

locationLisboa, Lisbon

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About Sana Metropolitan HotelAbout Sana Metropolitan Hotel

Location

This hotel lies only around 4 km from Rossio Square (one of the beautiful Lisbon squares). It is also well situated for access to plenty of shops, restaurants, bars and nightclubs as well as the public transport network with stops located directly in front of the hotel. The nearest beach is 35 km away and the airport some 5 km from the hotel.

Facility

The hotel has 9 suites, 100 single rooms and 306 double rooms, which are located on 12 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. Cleaning on departure is among the services offered. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, a vanity mirror and a telephone are provided. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym and aerobics.

Meals

Dining facilities include a restaurant with air conditioning, a café, a bar and a pub. Half board can be booked. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Sana Metropolitan Hotel Amenities at Sana Metropolitan Hotel

  • Facilities

    • -

      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

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      Medical Assistance

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      Newspaper kiosk

    • -

      Pub(s)

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

    • -

      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

    • -

      à la carte Dinner

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      à la carte Lunch

    • -

      Breakfast Buffet

    • -

      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Gym

LocationLocation

Map preview

Around this property:

Public Transport

300 m

Shopping opportunities

600 m

Restaurants

600 m

Bars / Pubs

2 km

Nightclub

2.5 km

Beach

35 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

326

Very Good

434

Average

218

Poor

53

Terrible

30

Recent Reviews: 1061

  • User:cchhrriissttooss

    Trip type: Business

    Heartfelt Thanks for a Wonderful Stay at Sana Metropolitan

    rating14 May 2026

    Dear Sana Metropolitan Team,I just wanted to share how much we enjoyed our recent business trip to Lisbon, and especially our stay at your wonderful hotel. From the moment we arrived, we felt genuinely welcomed. Assistant Manager Mrs. Filomena greeted us with such warmth and care, explaining everything we needed to know and making us feel instantly at home.Our rooms were perfectly prepared with everything we could need—an iron, bottles of water, coffee amenities—and the thoughtful welcome touches, like fresh fruit, wine, and the delicious traditional “pastel de nata,” truly made us feel special. It is clear that Food & Beverage Manager Mr. Andre Goncalves leads an exceptional team.Every member of your staff we interacted with was attentive, polite, and genuinely helpful. We especially want to thank Paolo and Hugo in the restaurants, and Robert, Tiajo, and Pedro at the bars, for their outstanding service and friendliness.It’s obvious that Sana Metropolitan invests wholeheartedly in its people, and that dedication shows in every detail of our stay. Experiences like this make a trip unforgettable.Thank you for your exceptional hospitality. We hope to return soon and will always remember our wonderful stay.Warmest regards,Christos SANA METROPOLITAN, Proprietário at SANA Metropolitan Hotel, responded to this review Dear Sir, ChristosThank you for staying at the SANA Metropolitan Hotel and for taking the time to write such a glowing review. We would like to say that it was truly wonderful to have you as our guest, and we hope to have the privilege of welcoming you back to the SANA Metropolitan in the near future. It is truly gratifying to receive such praise and to see our guests as satisfied as you are. We remain at your disposal.Kind regards,The SANA Metropolitan Hotel team

  • User:Inspire12377892428

    Trip type: Couples

    Super hotel.

    rating02 May 2026

    We are enjoying our last morning at this hotel. We have had a wonderful 72 hours in Lisbon. The hotel has been fabulous - making our room special for our 20th wedding anniversary. The hotel is spacious, quite and calm and the staff are attentive and make you feel welcome. Breakfast was super with a wide range suiting all dietary needs. Good location away for the hustle and bustle of the centre although all the sights are a short and cheap Uber or metro trip away. Thank you for a lovely stay. Feeling relaxed x SANA METROPOLITAN, Proprietário at SANA Metropolitan Hotel, responded to this review Dear Inspire12377832428,Thank you for staying at the SANA Metropolitan Hotel and for taking the time to write such a glowing review. We would like to say that it was truly wonderful to have you as our guest, and we hope to have the privilege of welcoming you back to the SANA Metropolitan in the near future. It is truly gratifying to receive such praise and to see our guests as satisfied as you are. We remain at your disposal.Kind regards,The SANA Metropolitan Hotel team

  • User:Pauline E

    Trip type: Solo travel

    A safe choice in staying at the SANA Metropolitan LIsbon!

    rating27 Apr 2026

    Having stayed at many hotels in different locations in Europe, the SANA Metropolitan Hotel has come up the best for many, many reasons. By taxi, conveniently only about ten minutes from the main Lisbon Airport.This hotel is placed conveniently located to access many of the sites of interest in Lisbon with transport and / or taxi in a moment.The standard - Definitely Four star, no less. A really good welcome from the Reception staff and always a porter there to help with luggage if wished. My room had a fabulous high up view, yes on the flight path to the Airport, but honestly the window glazing was very good, could hardly hear a thing - in fact I wanted to take a few photos of the planes flying past, but they were so quiet I kept missing the moment. Cleanliness, no question - the staff were there to clean your room, etc everyday if you wished. But equally you could hang the 'Do not disturb' sign on your door and know that you and your belongings were safe and would not be disturbed. My bed was huge and allowed me a really comfortable night's sleep. The food, both in the main restaurant and the bar gave a good range of choice and of course, the breakfast could not be faulted! The atmosphere changes slightly depending on when you stay there, sometimes busy but wonderfully calm and this recent time really vibrant. Just off the reception area is a gift shop with all your gift needs - a must! But the MOST IMPORTANT thing to note - the Staff Teams. Every member of staff - Domestic; Restaurant; Bar; Reception and Guest Service are to be commended on their dedication to their service. Yes, of course you can be left alone to have privacy, private meetings with friends, etc., but every member of staff gives you at least, a smile, a warm word or two - and if you have stayed there before, they show they have really good memories - all so welcome when you are a solo traveller! A HUGE Thank you to Everybody! SANA METROPOLITAN, Proprietário at SANA Metropolitan Hotel, responded to this review Dear Madam JaneAnne2,Thank you for staying at the SANA Metropolitan Hotel and for taking the time to write such a glowing review. We would like to say that it was truly wonderful to have you as our guest, and we hope to have the privilege of welcoming you back to the SANA Metropolitan in the near future. It is truly gratifying to receive such praise and to see our guests as satisfied as you are. We remain at your service.Kind regards,The SANA Metropolitan Hotel team

  • User:EUROPEGUEST1

    Trip type: Couples

    The hotel exceed expectation.

    rating07 Apr 2026

    Hotel**** Sana Metropolitan in Lisbon meets the standards of a five-star hotel.That was our first visit in Lisbon and we are very impressed. If guests expect vey good service, we heartily recommend it. Throughout our Easter stay, the staff was helpful, smiling and quickly responded to our and other guests' requests.The room was clean and well maintained as described, large and bright. The winter offer for accommodation was even better than many booking portals. The large bed allowed you to rest comfortably after long trips. Water, coffee were replenished on an ongoing basis. There was no shortage of cosmetics. Interestingly, towels and bedding were replaced on an ongoing basis. The bed was perfectly slaid every day.Everyone will find something for themselves at breakfast. There is everything that is necessary and in the right quantities. It's clean! Communication with the world provided by Wi-Fi.The hotel is very quiet, located in the vicinity of offices, university buildings. Transport is provided by a communication system. If you want to be in the harbour, you are, you want to beAt a business meeting, not on business. Competitive taxi prices in relation to other European capitals. We were during the Easter season, and the hotel provided an Easter brunch. Not to be overeated. And most importantly, the reliable Mrs. Filomena watched over everything. We highly recommend. We will definitely come back. Good and proven facility. SANA METROPOLITAN, Proprietário at SANA Metropolitan Hotel, responded to this review Dear Sir Europeguest1,First and foremost, we would like to express our gratitude for choosing the SANA Metropolitan Hotel and for sharing your experience with us. We are delighted to learn that the attentiveness and professionalism of our staff met your expectations. We hope to have the privilege of welcoming you back to the SANA Metropolitan in the near future. We remain at your disposal.Best regards,The SANA Metropolitan team

  • User:Wendy_Morgan73

    Trip type: Business

    Conference Excellence at the Sana Metropolitan Hotel, Lisbon

    rating22 Feb 2026

    After returning from hosting a week-long conference at the Sana Metropolitan Hotel in Lisbon for 190 delegates, and I can honestly say it was an outstanding experience from start to finish.The hotel itself is excellent, with comfortable bedrooms and great facilities throughout. The meeting spaces were exceptional, well-equipped, comfortable, and perfectly suited to large-scale events, which made the delivery of our programme run smoothly throughout the week. The catering was another real highlight, consistently high quality, varied, and very well received by our delegates. I received a great deal of positive feedback specifically about the range and standard of the food each day.What truly sets this hotel apart, though, are the staff. They operate like one big family, all under the watchful eye of their General Manager, Vítor Junqueira Gonçalves. Nothing was ever too much trouble, and every request was handled with professionalism, warmth, and efficiency.A very special mention must go to my three main contacts, Marta Fernandes, Joana Silva, and Joana Francisco. Without their support, dedication, and constant availability, my life would have been so much harder during the planning and delivery of this conference.Another mention must go to Ilídio, this spritely 91 year old runs the gift shop in the hotel, his history is a must to hear, and he sells the most amazing gifts that anyone would love to bring back from Portugal, I thoroughly recommend the ceramic items!Finally, there are also so many other team members across every department who contributed to the success of our event, and I’ll be writing to the hotel directly to recognise them as well.If you’re planning a conference or large event in Lisbon, I would highly recommend the Sana Metropolitan Hotel. SANA METROPOLITAN, Proprietário at SANA Metropolitan Hotel, responded to this review Dear Madam Wendy Morgan,We appreciate your stay at the SANA Metropolitan Hotel and the attention given in your review. It is truly gratifying for us to receive your appreciation regarding the service provided by our teams. We will remain at your disposal for any further assistance.Best regards,The SANA Metropolitan team

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