Tesouro Da Baixa

Recent Reviews: 686

• User:Tour16566297745

  Trip type: Couples

  Great hotel, excellent service & delicious breakfast!

  26 Apr 2026

  Just completed a 3 night stay in Lisbon @ Tesouro da Baixa.Lovely hotel with friendly, helpful staff. Rooms really clean & great service. Breakfast was excellent with quality produce.We picked this hotel for the location and it was perfect so close to the centre. It was a little noisy one of the nights as we had the window open (instead of aircon) and there were some homeless people outside through the night, however this could have been avoided had we of shut the windows & used aircon instead.Anyway, cracking experience & would definitely recommend for others.A tip for others visiting Lisbon - Uber is excellent value in Lisbon (bordering on being too cheap in my opinion, so be sure to leave tips). In our haste we got a taxi from the airport as couldnt find the Uber pick up and got ripped off by the taxi driver (charging 47euros for what was an equivalent 15euro Uber trip). The way the taxi driver did it was really sneaky and I wish I got a receipt and his details so that I could have reported it - we live & learn!) SHIADU Hotels, Sales at Tesouro da Baixa by Shiadu, responded to this review Dear Tour16566297745,Thank you sincerely for choosing Tesouro da Baixa by Shiadu for your three-night stay and for sharing such thoughtful feedback. We are delighted to know our central location suited your plans, that the team’s care stood out, and that your room and breakfast added comfort to your visit.We appreciate your note about the street noise when the window was open. While our building access is closely managed and monitored, we understand that a lively historic center can occasionally be heard from outside. We are also working to keep our entrance and signage as clear as possible, and we regularly review our online photos and descriptions so they accurately portray the building’s heritage and immediate surroundings.Thank you as well for the practical travel tip. We are grateful for your recommendation and would be pleased to welcome you back whenever you return to Lisbon.Warm Regards,SHIADU Customer Care

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• User:Wanderer63034122179

  Trip type: Couples

  Hygiene Concerns and Inadequate Handling by Management

  07 Apr 2026

  We stayed at Tesouro da Baixa for three nights as a couple. While the location is excellent, our experience was unfortunately affected by a serious hygiene issue: we found a cockroach in our bathroom on the first night (see photo).We immediately informed the staff, who responded promptly and removed the insect. As the hotel was fully booked in our room category, a room change was not possible. However, an upgrade appeared to be available, but was not offered. We were informed that no decision could be made at that time, as the responsible manager was not present during the night shift.What was more disappointing was the management’s handling of the situation afterwards. Despite clear photographic evidence and confirmation from the staff on site, the hotel questioned the incident and refused to offer a reasonable compensation.At this price point, we expect both a clean, pest-free environment and professional handling of such issues. While we understand that incidents can occur, the lack of appropriate service recovery was disappointing.Due to this experience, we cannot recommend this hotel. SHIADU Hotels, Sales at Tesouro da Baixa by Shiadu, responded to this review Dear Wanderer63034122179,Thank you for taking the time to share your experience. We are sorry to learn about the situation you encountered and the disappointment it caused during your stay.Our team acted immediately when informed, and we understand that finding an insect in the bathroom is unsettling. In a historic city environment, isolated occurrences can still happen despite preventive measures, but this does not reflect the standards we strive to uphold. We regret that the follow-up communication left you feeling unheard and that our response did not meet your expectations.Your remarks about how the situation was handled are taken seriously. We are reviewing our procedures to ensure concerns raised overnight are clearly followed through by management, and we are reinforcing our cleaning protocols to support a consistently comfortable environment. We are also broadening our breakfast selection to offer more variety, as part of our ongoing efforts to enhance the overall experience.Should you consider returning, we would be glad to support a more restful visit by recommending one of our quieter room options and assisting with any preferences in advance. We value your feedback and the fairness it brings to our continuous improvements.Warm Regards,SHIADU Customer Care

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• User:Susan P

  Trip type: Couples

  Uniquely exceptional

  15 Dec 2025

  We came to Lisbon after staying at another Shiadu property in Porto. We had such an absolutely wonderful experience in Porto that we opted to again stay with Shiadu in Lisbon, and it was an equally fantastic experience. The staff were welcoming and helpful, the prices were very fair, the breakfasts were extraordinary and the rooms were large, unique and very comfortable. I will recommend to anyone I know who plans to visit Portugal. SHIADU Hotels, Sales at Tesouro da Baixa by Shiadu, responded to this review Dear Susan P,Thank you very much for choosing Tesouro da Baixa by Shiadu following your stay in Porto, and for sharing such a glowing review. We are delighted to know that your Lisbon experience was equally fantastic and that our welcoming team, fair pricing, extraordinary breakfasts, and spacious, unique rooms contributed to a very comfortable stay.It is truly rewarding to hear your intention to recommend us to anyone visiting Portugal. Your kind words mean a great deal to our team.Your comfort and satisfaction are our top priorities, and we take your feedback very seriously. Should you wish to share anything further, our customer care team remains at your disposal.Warm Regards,SHIADU Customer Care

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• User:Laurina99

  Trip type: Couples

  Highly recommended

  08 Nov 2025

  Fabulous hotel, in a fantastic location in Lisbon. Right in the heart of everything. It is eclectic, and the staff and breakfast was excellent. Would highly recommend this spot to anyone. SHIADU Hotels, Sales at Tesouro da Baixa by Shiadu, responded to this review Dear Laurina,Thank you very much for your wonderful review of Tesouro da Baixa by Shiadu. We are truly delighted to know you found our location fantastic and right in the heart of everything, and that our eclectic style, attentive staff, and excellent breakfast enhanced your stay. Your warm recommendation means a great deal to us.Your comfort and satisfaction are our top priorities, and we take your feedback very seriously. We are committed to delivering consistently memorable experiences, and we hope to have the opportunity to welcome you back to Lisbon soon. Should you wish to share anything further, please feel free to contact our customer care team.Warm Regards,SHIADU Customer Care

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• User:Lorraine B

  Trip type: Family

  A must-stay boutique hotel! Fabulous in all areas

  20 Oct 2025

  We loved our stay at Hotel Tesouro da Baixa! The Tesouro team were absolutely fabulous — attentive, friendly, and always on hand (often more than one person!) to answer questions and help with anything from check‑in to check‑out. The hotel is great value for money. Breakfast was a highlight: amazing variety, delicious homemade goodies, and something for every taste. Our bedroom was lovely and spacious, with high‑quality bed linen that made the bed incredibly comfortable. Exceptionally clean. Everything felt welcoming and well cared for. The location is fabulous too - perfect for sightseeing, food and drinks. We’ll definitely be back next time we visit Lisbon! SHIADU Hotels, Sales at Tesouro da Baixa by Shiadu, responded to this review Dear Lorraine,Thank you very much for sharing such a wonderful review of Tesouro da Baixa by Shiadu. We are truly delighted to know that you loved your stay and that our Tesouro team’s attentiveness and friendliness made a memorable impression from check-in to check-out. Your kind words about the great value, welcoming atmosphere, and exceptional cleanliness mean a great deal to us.It is especially gratifying to hear that breakfast was a highlight, with the variety and homemade options meeting every taste, and that you found your bedroom spacious and comfortable with high‑quality bed linen. We are also pleased that our central location enhanced your sightseeing and dining experiences in Lisbon.Your comfort and satisfaction are our top priorities, and we take your feedback very seriously. We hope to have the opportunity to welcome you back on your next visit to Lisbon. Should you wish to share any further comments, we are committed to listening.Warm Regards,SHIADU Customer Care

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