Upon Lisbon Prime Residences

Recent Reviews: 413

• User: Eva K

  Trip type: Business

  Unexpectedly disappointing

  Upon Prime Residence, LisbonThe staff were warm and approachable, and breakfast was a pleasant enough start to the day — so credit where it’s due. Unfortunately, several recurring issues made it difficult to fully enjoy the stay.The most frustrating was the air conditioning. Every day it was switched off — not by me — and could not be controlled from the room. In Lisbon’s heat, this meant a daily… Read moreUpon Prime Residence, LisbonThe staff were warm and approachable, and breakfast was a pleasant enough start to the day — so credit where it’s due. Unfortunately, several recurring issues made it difficult to fully enjoy the stay.The most frustrating was the ai… Read more

• User: Lamar S

  Trip type: Couples

  Not what I expected…

  When we first arrived, the young lady who checked us in was very good pleasant and helpful. We had a 1 bedroom with a view of Benfica Stadium which I would be the highlight of our stay. From the reviews, I thought this was going to be one of those gems given the ratings and the price. Instead, we found it to be a very average accommodation that seemed to do the absolute minimum for its guests. PRO… Read moreWhen we first arrived, the young lady who checked us in was very good pleasant and helpful. We had a 1 bedroom with a view of Benfica Stadium which I would be the highlight of our stay. From the reviews, I thought this was going to be one of those gems given t… Read more

• User: Hope L

  Trip type: Family

  If you a travelling with a baby this hotel is a must!!!!

  We came to Lisbon with our 9 month old baby and the hotel were so accommodating to her. They provided us with a free crib, which was made up every day, a highchair, a bath seat. If you are travelling to Lisbon with a little one this is the place to go. The breakfast was great, it was enough for us to start our day everyday, the staff were so friendly. The hotel provided us with a blanket to take o… Read moreWe came to Lisbon with our 9 month old baby and the hotel were so accommodating to her. They provided us with a free crib, which was made up every day, a highchair, a bath seat. If you are travelling to Lisbon with a little one this is the place to go. The bre… Read more

• User: lucyrostance

  Trip type: Couples

  Perfect stay

  Perfect stay for my husbands birthday. We mainly stayed here to be close to the football but the hotel was amazing. Staff were great food fantastic and despite only mentioning his birthday in passing they brought out a cake and sang to him at breakfast! Such a lovely gesture! Sub-Chefe Recepção, General Manager at Upon Lisbon Prime Residences, responded to this review Dear Lucy,Thank you so m… Read morePerfect stay for my husbands birthday. We mainly stayed here to be close to the football but the hotel was amazing. Staff were great food fantastic and despite only mentioning his birthday in passing they brought out a cake and sang to him at breakfast! Such a… Read more

• User: Stuart C

  Trip type: Business

  Really good residences hotel

  First visit to this hotel which is opposite the Benfica stadium. Really friendly staff and good rooms. The restaurant in house is good too. Conversely if visiting the city as a non football tourist it’s a little way out. Adriana Figueiredo, Guest Services / Front Office at Upon Lisbon Prime Residences, responded to this review Dear Stuart,Thank you so much for your kind review!We're delighted… Read moreFirst visit to this hotel which is opposite the Benfica stadium. Really friendly staff and good rooms. The restaurant in house is good too. Conversely if visiting the city as a non football tourist it’s a little way out. Adriana Figueiredo, Guest Services /… Read more