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Vip Grand Lisboa Hotel & Spa

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Vip Grand Lisboa Hotel & Spa

locationLisboa, Lisbon

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About Vip Grand Lisboa Hotel & SpaAbout Vip Grand Lisboa Hotel & Spa

Location

This hotel is located between the historical centre and the main business area of Lisbon. Guests will find links to the public transport network and shops within 300 m of the hotel and there are many attractions close by, including a bull fighting arena (Campo Pequeno, 300 m), The Library & Museu Nacional de Arte Antiga (900 m) and the Oceanário de Lisboa (8 km), to mention but a few. Lisbon Airport is only 5 km away.

Facility

The hotel has 31 suites and 264 double rooms, which are located on 14 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, room service (for a fee), an alarm call service, a laundry service and a hairdresser. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area. A business centre with fax machine and projector is available.

Rooms

Rooms feature a living room and a bathroom. Air conditioning ensures comfortable temperatures. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has 295 non-smoking rooms.

Sport

Guests can enjoy a refreshing swim in the outdoor pool area. Comfortable sun loungers are available on the sun terrace. A hot tub can soothe sore muscles (for a fee). Leisure options at the hotel include cycling/mountain biking, golf, a gym and a spa. For a fee, guests can also enjoy a sauna, a hammam and massage treatments.

Meals

Various dining options are available, including a restaurant with air conditioning, a breakfast room and a bar. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Special meals, including diet meals, are also available. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Vip Grand Lisboa Hotel & Spa Amenities at Vip Grand Lisboa Hotel & Spa

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Cycling/Mountain Biking

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      Golf

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Underground/Over ground Station

200 m

Shopping opportunities

300 m

Train Station

300 m

City Centre

5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

175

Very Good

391

Average

348

Poor

175

Terrible

146

Recent Reviews: 1235

  • User:Dianna430M

    Trip type: Couples

    Fabulous!

    rating30 May 2026

    Clean, spacious rooms with comfortable beds, nice linens and towels. The staff here go above and beyond to deliver the best possible customer VIP Grand Lisboa, Diretor-Geral at VIP Grand Lisboa Hotel & Spa, responded to this review Dear Madam Dianna,We appreciate your preference for the Vip Grand Lisboa Hotel & SPA, as well as the time you took to share your opinion about your experience, which we greatly value. It is always extremely gratifying to receive this feedback from those who choose us. Thank you very much for your compliments. They mean a lot to us. It will be a pleasure to welcome you back to the Vip Grand Lisboa Hotel & SPA. Patricia Nogueira General Manager

  • User:A S

    Trip type: Family

    DO NOT STAY HERE

    rating06 Feb 2026

    DO NOT STAY HERE!!!!!!!Absolutely shocking experience with Grand Lisboa Hotel & Spa — and honestly one of the most money-driven, inflexible booking experiences I’ve ever dealt with.Yes, I booked a non-cancellation room — but my stay is still more than 6 weeks away, and I paid close to £600 for just 3 nights. I reached out due to a genuine private family emergency, expecting at least some understanding or basic human flexibility. Instead, all I got were cold, rigid responses and a flat refusal to help in any way.This is supposed to be a “5-star” hotel, yet there was zero empathy and zero willingness to even discuss alternatives like credit, date changes, or partial refunds. If this were any other proper 5-star hotel, they would at least try to work with you — here it just feels completely money-hungry.Honestly, the existing reviews already show what sort of hotel this is — and sadly my experience just confirms it. Once they have your money, don’t expect understanding or customer care.Because of how poorly this has been handled, I will be attempting a chargeback through my bank and speaking to my travel insurers, and I’ll also be sharing my experience online so people can see exactly how customers are treated.If this is how they deal with guests weeks before arrival during a genuine emergency, I can’t imagine how issues would be handled during a stay.DO NOT STAY HERE. DO NOT STAY HERE! DO NOT STAY HERE. VIP Grand Lisboa, Diretor-Geral at VIP Grand Lisboa Hotel & Spa, responded to this review Dear Sir,Thank you for choosing the Vip Grand Lisboa Hotel & SPA, and for taking the time to share your experience, which we greatly appreciate.To better understand what happened with the reservation you mentioned at the Vip Grand Lisboa Hotel & SPA, we need you to contact us so we can assist you. Your comment, without a name that would allow us to verify your reservation in our system, makes it impossible to provide a response that meets your needs.Please note that by choosing Non-Refundable Reservations, you accept the policy that does not allow cancellation and/or changes. Furthermore, please be informed that the Hotel does not charge the client's credit card, but rather the virtual card provided by the platform.Best regards, Patricia Nogueira, General Manager

  • User:AmosSkiLegend

    Trip type: Couples

    Adequate just never a 5 star hotel

    rating15 Jan 2026

    Just never ever a 5 star Hotel, there must be some mistake.On good thing, we arrived early and they let us check in around 11am which was a great start.Sadly nothing but disappointment from then on.Had a few minor issue with the room, coffee maker is not the usual Nesspresso and the cápsul was stuck, tired draws and cabinets falling about and a shower impossible to adjust to temperature.Reported, came back to coffee maker strewn across counter, shower still not working. Went to use the ‘SPA’ to be told the pool is closed, you can only use the jacuzzi if you pre book and pay for a massage. So the SPA has half a gym a sauna and a steam room. A SPA with no water. It’s cheap and it’s ok but don’t book it expecting a five star experience. Coffee capsules are €1.50 in the room after the 1st 2. That kinda sums up the attitude here. 3 star experience. VIP Grand Lisboa, Diretor-Geral at VIP Grand Lisboa Hotel & Spa, responded to this review Dear Sir Amos,Dear Sir/Madam,Thank you for choosing the Vip Grand Lisboa Hotel & SPA, and for taking the time to share your feedback on your experience, which we greatly value.We sincerely regret that your stay did not meet your expectations.We are pleased to know that the early check-in was a positive aspect, but we deeply regret that, from that point on, the experience did not meet your expectations.The problems mentioned in the room, namely the coffee maker, the furniture, and the shower system, do not reflect our quality standards in any way.Regarding the SPA, we have information that it has an associated cost and is subject to booking.It consists of 11 treatment rooms where we offer various treatments with an associated cost, a gym, a Turkish bath, a sauna, an ice fountain, and a relaxation area with an indoor water fountain.Regarding the unavailability of the pool, we have information that it is closed and, being an outdoor pool, its opening is subject to weather conditions.As a Portuguese brand, we value national products, such as Delta brand coffee machines, and we offer 2 coffee capsules daily.Your feedback is important to us and will be used as a basis for concrete improvements. We hope to have the opportunity to welcome you again in the future and provide an experience that you will enjoy.Best regards,Patricia NogueiraGeneral Manager

  • User:BonitaMu

    Trip type: Family

    Definitely not 5 star!

    rating22 Nov 2025

    We stayed four nights, chose this hotel for its proximity to the arena. It’s is also close to the metro. This is not a five star hotel.Some staff were excellent - the receptionist from Brazil - while others seemed like they really didn’t want to be there. The entrance lobby is well kept and spacious, the corridors are very dark,our room was tired and strangely without bedside tables - there is a shelf headboard. Bed sheets and towels were soft and clean, small robe and slippers provided. We were on the 10th floor and found the aircraft noise quite disturbing in the early hours - from about 5am.The electric blind between the shower and bedroom was a bit odd. Breakfast was ok - we discovered you can request eggs cooked to order. The buffet is average but quickly replished and kept tidy. The coffee is good. Get an uber from the airport, not one of the taxies waiting for walk ups! VIP Grand Lisboa, Diretor-Geral at VIP Grand Lisboa Hotel & Spa, responded to this review Dear Madam Bonnie Murdoch,On behalf of the entire team, we thank you for choosing the Vip Grand Lisboa Hotel & Spa during your most recent visit to Lisbon. Thank you very much for taking the time to send us your comments, which we have read with the utmost attention. We will evaluate the situation described, as what happened does not reflect our quality and service standards in any way, since the satisfaction of our clients is crucial to us. Knowing that your experience did not meet your best expectations, we would like to have the opportunity to welcome you again in the near future, in order to have the chance to restore your confidence in our hotel and services.Best Regards,Patricia NogueiraGeneral Manager

  • User:draw4u_sydney

    Trip type: Solo travel

    Good value for money. Not in the action

    rating19 Sept 2025

    Good value for money. It’s out of the action a bit but you would have to pay more. The only trouble with the VIP Grand is its name. It ain’t VIP and it ain’t Grand. It is a very busy “travellers” accommodation. AND it ain’t no Spa. They need to put their thinking caps on to come up with a better name that doesn’t give customers the wrong expectations. Although it is located 20mins from the main square in the old town it’s surrounded by public transport. My room on the 5 level that overlooked road and nature strip was OK. It was reasonably spacious. The bath had a hand rail that was essential. The lights and blinds were fun to play with. Adequate power outlets and the free WIFI worked ok. The breakfast was typical and acceptable. I found the staff OK given that it gets very busy. VIP Grand Lisboa, Diretor-Geral at VIP Grand Lisboa Hotel & Spa, responded to this review Dear Sir,We greatly appreciate your detailed feedback on your stay at the Hotel Vip Grand Lisboa & SPA.We are delighted to hear that you found our accommodations to be good value, that the location was convenient thanks to public transportation, and that your room and Wi-Fi met your expectations.We also appreciate your comments regarding the name and the perception of our space. We take all guest comments very seriously, and we will consider your suggestion to avoid creating incorrect expectations in the future.We hope to welcome you again and provide an even better experience.Best Regards,Patricia NogueiraGeneral Manager

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