Dorisol Buganvilia Studio Hotel

Recent Reviews: 619

• User:MaurMayo

  Trip type: Couples

  OK for the price

  14 Jan 2026

  Positives, the room was absolutely fine, nice size, very clean. Cleaners came in whenever requested. Its about 15-20 mins walk to central Funchal. We were late bookers so it was cheap so I suppose you get what you pay for.Unfortunately there is no bar, you have to walk to sister hotel up a steep hill. Even then its more like a cafe, probably OK in summer months. Staff ( apart from a friendly English speaking lady, the lovely cleaners who were always friendly and the barman) barley crack a smile or say hello. The breakfast is terrible, cold,cold,cold, no microwave to reheat. Bananas brown. Toaster takes ages. If you ask for anything staff point in the general direction and you have to hunt for it. Overall it was ok. There are some nice bars and restaurants close by. Dont go if you have mobility issues as steep walk to the hotel and sister hotels though I did see a buggy. Also, steps to the lift. Filipa Teixeira, Marketing at Buganvilia Studio Hotel, responded to this review Dear Guest,Thank you very much for taking the time to share your personal impressions of your stay at our hotel.We are pleased to hear that you found your room clean, spacious, and comfortable, and that our housekeeping team provided friendly and attentive service. Your positive comments regarding our location and nearby bars and restaurants are greatly appreciated.We also appreciate your constructive feedback regarding the breakfast, the availability of bar services, and staff interactions. Please rest assured that your comments have been noted and will help us continue to improve our services. We would also like to mention that our buggy service is available to assist guests with mobility needs within the hotel complex.We look forward to welcoming you again in the near future and having the opportunity to exceed your expectations.Best regards,André Andrade, General Manager Dorisol

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• User:Rob a

  Trip type: Family

  Satisfactory is a good word for this hotel.

  30 Dec 2025

  Its dated, needs a bit of a smarten up but all in all a great Christmas we had. Silly things like the toilet seat moving, edges off the units, ceramic sink cracked etc but they were just little niggles. I mean we weren't paying for the Ritz so i didnt expect the Ritz. Thats all that can be said really as with most holidays we only use hotels as a base so we are out most of the time. Cheers all. Filipa Teixeira, Marketing at Buganvilia Studio Hotel, responded to this review Dear Mr. Rob,Thank you very much for taking the time to share your personal impressions of your stay with us and for choosing to spend your Christmas at our hotel.We truly appreciate your balanced and understanding comments. While we are pleased to know that you had a great holiday overall, we regret the small maintenance issues you mentioned. Please rest assured that your feedback has been noted and will be taken into careful consideration as it helps us identify areas where we can improve and refresh our facilities.We are glad that the hotel served well as a comfortable base for your stay, and we hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,André Andrade, General Manager Dorisol

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• User:Paul C

  Trip type: Couples

  Getting The Basics Wrong

  17 Dec 2025

  Okay, so I understand it's a 3 star hotel which is supposed to be mid range, not budget, like many people are saying in their reviews to justify the obvious basic flaws and numerous issues the hotel has. Anyway, here is my honest experience. 1. Noise. Firstly, the hotel failed to notify the travel agent of internal and external building work going on in the area. As a result we had to move rooms 2 times. Firstly to move away from drilling and banging inside the hotel but then because of the building site noise opposite but building work was being done on both sides of the hotel so we had to listen to pneumatic drilling from 8 to 6 on some days. All of the rooms are panelled floors so when people were walking or dragging furniture across the floor the noise was awful. Had this happen at 1 in the morning from people above too.Also, I've never heard doors being slammed so loud in a hotel.... Ever!! A significant number of times, it was the cleaning staff. It would reverberate throughout the entire hotel. The hotel also hosted parties for local people and the noise of the music went on into the early hours of the morning on occasions. 2. Smoking. We had several occasions when our room was polluted with cigarette smoke. This was from other balconies, through the bathroom vent, throughout the whole of the common areas too, especially when the hotel hosted parties and allowed the attendees to smoke right by the reception entrance so the smoke filtered up through the staircase. 3. Breakfast. We were given child size cutlery for breakfast. The estrelicia has adult cutlery. Would love to know why. The breakfast items were often cold. They seem to bring it out cold and hope it would warm up in the trays. The choice is very poor and the quality low. Alternative diets are poorly catered for. They only provided soya milk and one type of gluten free bread role. We often had to take our own food down for breakfast. In the estrelicia pigeons and seagulls often swoop on breakfast plates and the staff do nothing to prevent it. They also allow people to smoke on the breakfast veranda while people are trying to eat breakfast. It's absolutely disgusting and shouldn't be allowed. 4. Room Service Several times we returned from long days out to find our room had not been serviced. 5. Staff. A few members of staff did try to help on occasions but on the whole, they were ineffective at solving issues. So when the general manager comes on to trip advisor to thank you for your review and promise they are actioning improvements, I would take this with a pinch of salt, because they resolved or changed very little to improve our stay. I know it will sound petty but something as simple as asking for a parasol for the pool area and being told to go to the estrelicia pool area is indicative of the lack of care and professionalism. 6. Fire Alarm. The first night we stayed at the hotel, there was a fire alarm in the early hours of the morning. The organisation was shambolic. There were guests ambling back to their rooms, nobody knew what was going on, they shepherded everyone into one corner of the ground floor to do a person count so we were stood breathing in smoke fumes. Thank god it was an external bin fire or something similar and not a fire in the confines of the hotel. You understand you won't get a 5 star environment and the hotel is dated and you can accept that but not when they are getting so many of the basics wrong when it comes to looking after guests. We experienced several events the hotel hosted for locals and the feeling was they received preferential treatment. All in all, the hotel has far too many failures for me to recommend anyone stay here.I hope people find this useful before deciding to choose this hotel for a holiday. Filipa Teixeira, Marketing at Buganvilia Studio Hotel, responded to this review Dear Mr. Paul Cromer,Thank you for taking the time to provide such a comprehensive review of your recent stay with us. We genuinely value all guest feedback, as it serves as a vital tool for us to monitor and enhance the quality of our services.We would like to express our gratitude for the opportunities we had to speak with you in person during your visit. Please be assured that we always strive to meet our guests' needs to the best of our abilities and within the operational possibilities of our establishment.Regarding the specific points raised in your feedback, we have taken due note of your comments concerning the breakfast service, including the inventory of cutlery and the temperature of the items served. These matters have been shared with our Food and Beverage team for immediate review and rectification. Furthermore, we are looking into the coordination of our room cleaning schedules and our internal communication regarding maintenance work to ensure a more seamless experience for our future guests.It is our constant aim to provide an environment where all our guests feel comfortable and well-attended to. We appreciate your observations as they help us to identify the areas where we can refine our standards.We would be delighted to have the opportunity to welcome you back to Madeira in the future, with the aim of providing you with a stay that fully reflects our commitment to hospitality.In the meantime, we wish you and your family a wonderful festive season and a New Year filled with happiness and prosperity.Best regards, André Andrade General Manager Dorisol

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• User:Sarah A

  Trip type: Couples

  Great Hotel

  05 Dec 2025

  Breakfast had a great variety and it changed a little daily. Breakfast was 8.50 euros/person, though it was cheaper when we purchased in advance with our room through a third party (Expedia). The coffee is not good. The front desk staff wasn't the friendliest. The beds are comfortable. Views are okay. The mini fridge and microwave in room are nice. Bathroom was spacious and clean. Sound proofing wasn't too bad. The indoor pool needs longer hours, 8am-7pm was too early, and the hot tub only fits 3-4 people which was full of parents and toddlers while we were there. Later hours might give adults a chance. Plenty of restaurants within a few minutes walk, however, there are hills around. A nice grocery store is less than a 10 minute walk away, it is 20-30 minutes walk into Funchal. We stayed four nights, left and stayed on the north of the island for a few days, and returned for two more nights. Filipa Teixeira, Marketing at Buganvilia Studio Hotel, responded to this review Dear Ms. Sarah,On behalf of the entire Dorisol team, we thank you for your confidence.We are delighted to know that you enjoyed several aspects of your stay with us, namely the variety and comfort of the breakfast, the comfort of the beds, the in-room amenities such as the mini fridge and microwave, as well as the cleanliness and spaciousness of the bathroom. We also appreciate your positive notes regarding soundproofing and our convenient location close to restaurants and shops.At the same time, we regret that some points did not fully meet your expectations. Your comments are extremely valuable and will certainly be taken into consideration as we strive to improve our services and facilities.We are very pleased that you chose to return and stay with us again during your visit to Madeira, which we truly appreciate as a sign of your trust in our hotel.We hope to welcome you back in the near future and exceed your expectations!Best regards,André Andrade, General Manager Dorisol

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• User:Julia R

  Trip type: Couples

  Diabolically awful

  10 Nov 2025

  Diabolical Booked online for studio apartment one night stay in the sister building. Arrived early - company policy no check in until 3pm Had a drink at pool - over charged! Checking in waited in queue for 20 minutes to be told they didn’t have a studio for us but would give us a room in adjoining building - no cooking facilities but they would include dinner with all drinks included Sounds good until you go for dinner - food was diabolical- how to ruin good ingredients ! Drinks was a glass of equally diabolical house wine Breakfast was no better - coffee frankly undrinkableBalcony falling apart and dangerous- windows that opened with force !Loud music until 22.00 sounded like it was next door Avoid at all costs certainly do not eat there Filipa Teixeira, Marketing at Buganvilia Studio Hotel, responded to this review Dear Julia,Thank you for taking the time to share such detailed feedback. I am truly sorry to read about the succession of issues you experienced during your stay. Please accept my sincere apologies — this is far from the standard of hospitality we aim to deliver.Your comments highlight several operational failures; each of these matters is being taken very seriously. I have already requested a full internal review with our Food & Beverage, Front Office and Maintenance teams to understand exactly what happened and to ensure corrective action is taken immediately.I am particularly concerned about the safety issues you mentioned regarding the balcony and windows. These situations are unacceptable and will be addressed with urgency.Regarding the misinformation about the studio availability and the service recovery offered, it is clear that the experience failed considerably, both in communication and in execution. We will reinforce procedures to avoid this in the future.Although I understand how disappointing this stay was, I truly appreciate your clarity and honesty, as it helps us identify where we must improve rapidly. I would welcome the opportunity to personally follow up with you if you wish to provide any additional details.We hope one day you may give us another opportunity to offer a stay that aligns with the quality and hospitality we strive for.Kind regards,André AndradeGeneral ManagerDorisol Hotels

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