Duas Torres

Recent Reviews: 511

• User:Expedition271036

  Trip type: Couples

  Not a four star hotel

  24 Mar 2026

  Stayed here for a week with my partner. We had a twin room with sea view balcony - which was nice, but we naturally paid extra for it. The room had kitchenette with very little equipment. Basically you can make yourself coffee or tea, or fry your toast. There's couple of pots and pans but no proper tools to really make food. Dull knives and no sieve or spatulas. Also the equipment provided was dirty and you had to wash them yourself before use. It's not mentioned anywhere but if you don't keep one key card inserted the room will not have power on - so the fridge also turns off when you leave. We did left it one time but the cleaner had it removed when we were away. The cleaning includes only taking out the trash and swiping of the floors - which is why we allowed the cleaners in only once during the week. (They don't change your towels or sheets.) Room itself was dirty with splatters and dust. Toilet sink and shower were moldy. We even found someones old moldy lunch box from one of the closets. Also the smell in the room was incredibly irritating; when I told the receptionist about it they explained it's an air freshener they use on all the rooms. Raises a question why they have to... It was excessive and made my throat burn and taste like I've eaten a full bar of soap or something. Receptionist told me he'd write a note for the cleaners not to spary our room - but I also heard him to joke about it later with the staff. It also rained during our stay and one of the windows leaked water straight to my partners bed..! Unbelievable sh*tty experience even tho I didn't have high expectations to begin with. The beds and pillows were good tho, maybe only good thing in the room along with the views from the balcony. Hotel has a free parking for like twenty cars. Location is also convenient if you like it more quiet. Big supermarket across the street too.

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• User:Sinisa S

  Trip type: Couples

  Brits not welcome here

  21 Jan 2026

  I booked a Standard Studio with a Sea View at Duas Torres (10/01-18/01) via Travel Up. Despite being a repeat guest, I was placed in a substandard "Annexe" unit not shown on the website or booking options.​Key Issues:​Safety: The bathroom contains an ordinary 230V socket in a "wet zone" (less than 1m from water), which is a lethal violation of Portuguese safety standards. The boiler plug also has exposed wiring. Broken wardrobe, filthy, mouldy shower, slippery shower tray, broken sharp edged towel storage..​Misrepresentation: The annexe is significantly smaller and of inferior quality compared to the main 4-star building.​Discrimination: It is observable that British guests are being relegated to these units while other nationalities are prioritized for the main building.​Travel Up has ignored my pleas for help despite receiving photos of these hazards. I have been treated like a second-class citizen in accommodation that does not meet basic safety or quality regulations. I have escalated this to the Madeiran Tourist Authorities and

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• User:I S

  Trip type: Friends getaway

  READ BEFORE BOOKING - zero accountability, cunningly limits their contact methods

  22 Dec 2025

  I had a two day flight delay, completely outside my control...Duas Torres still refused to refund even one of the three nights I couldn’t stay. No flexibility no empathy, nothing. Just the same cold “policy is policy” line while they kept the full amountLastminute actually tried to help...They contacted the hotel multiple times, escalated it, pushed for a fair solution. Duas Torres still refused. So the issue wasn’t the booking agent — it was the hotel digging their heels in.What really set off alarm bells was how deliberately difficult they make it to reach them....They still list their old email (starts with "info") on Lastminute and even on their own website ...the one international travellers rely on. When you try to contact them, suddenly it’s “ that’s our old email, we have a new one.”Right. Convenient. If it’s old, why is it still the only one displayed everywhere? Why is that the email they give to booking platforms? Why does it conveneintly go nowhere?It feels like a tactic .. keep the outdated email up, let messages disappear into a void, then use the “that’s our old email” excuse to avoid dealing with guests properly.Because that email was useless.. I had no choice but to call their local Portugues number directly ,cost a ridiculous amount ... just to hear the same scripted refusal. Theyre not on WhatsApp either, which basically every modern hotel uses. Another barrier. Another hoop...Another way to make sure internatianal guests have limited ways to reach them.The whole experience made one thing clear..If anything goes wrong with your trip — even something completely outside your control — Duas Torres will hide behind excuses, outdated contact details, and “policy” while keeping your money.There are plenty of hotels in Madeira that actually care about their guests. This one clearly doesn’t.

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• User:Anapaula R

  Trip type: Family

  Comfort, space and outstanding staff!

  03 Dec 2025

  We had a lovely stay at Hotel Duas Torres, especially thanks to the spacious studio with kitchen facilities, a very comfy bed, and a fantastic sea view. The hotel was very clean and fresh flower bouquets at the reception added a charming touch. The swimming-pool area was spotless and the gardens beautifully maintained. However, the best asset the hotel has is definitely the team. The reception staff were welcoming, attentive, and very helpful. Every recommendation, especially for restaurants, turned out excellent. Our trip had a special purpose, and although the tour operator ruined THE actual day, the hotel staff did their best to give us a memorable one.Thank you, Sofia and team. Can´t wait to return to beautiful Madeira!Room for improvement: - perhaps the opening hours of the jacuzzi could be extended so the guests that return from the tours late afternoon could also enjoy it.- I missed amenities aside from shampoo and soap, also basic items like an iron.

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• User:268carlh

  Trip type: Family

  Good location

  09 Oct 2025

  This was our first visit to the beautiful island of Madeira, and we thoroughly enjoyed our stay.The hotel staff were friendly and efficient, and the property itself was spotlessly clean and well managed. Our room was spacious, with fantastic views. The air conditioning worked well, and the bed was very comfortable.The kitchenette was quite small—cooking is possible, but facilities are limited. One of the highlights was the large, furnished sun terrace at the rear, featuring a swimming pool, plunge pool, and pool bar—all overlooking the Atlantic Ocean. It was a perfect spot to relax and take in the scenery.The location is excellent: a shopping centre and supermarket are just across the road, with plenty of small restaurants nearby. There’s also a convenient bus stop right outside the front door with direct routes to the centre of Funchal. If you're travelling by car, it's a great base with easy access to routes across the island.

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