Estalagem Monte Verde

Recent Reviews: 85

• User:MariaS10846

  Trip type: Couples

  Cancellation and no refund

  07 Mar 2021

  We had booked a couple of nights for New year, but it got cancelled. We should have paid on arrival and had free cancellation. But the Hotel Monte Verde charged us the full amount just after booking in December and here 3 months later we still haven't received a refund. I would not recommend booking with them.

• User:Karen B

  Trip type:

  Pool is not as advertised please be careful

  17 Jan 2019

  We booked this hotel because it advertised an outdoor pool that is open "all year" but when we got there is was unfit 2 swim in. I have made a complaint to booking.com to try and sort this out but as of yet it isn't sorted. The breakfast was from 8am to 10am but when we got there at 8.15ish it was never ready. The room was freezing, there was no plug for the bath, we had to ask for toilet roll and worst of all the man on reception and his brother were shouting and falling out ,it was not a nice experience and I would not recommend it to my worst enemy.

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• User:annapluskota

  Trip type: Couples

  Holiday hotel

  05 Dec 2018

  I've been a 7 days in Madiera and I couldn't fine better hotel for better price. Clean every day, view on ocean, nice balcony. Highly recommend to someone, who does not need luxury room but appreciate comfy hotel for holiday stay.

• User:Janet L

  Trip type:

  Disappointing

  19 May 2018

  I booked this hotel because it mentioned gardens and balcony rooms overlooking said gardens. However, there are no gardens. A large strip along the front of the hotel, 2/3 metre lawn around two sides and the pool on the fourth. The pool was drained and would remain so until June, although that was uncertain because the owners were thinking of removing it altogether. My bedroom was clean but shabby, a bleach stain on the bedspread, chipped furniture, old tv, only Portuguese channels and not enough hangers. I knew there no tea/coffee making facilities so took my own but there were no toiletries either. I had to borrow a bath plug from reception who had been told not leave one in the room. The bath had been extensively patched and the curtain rail was a bit rusty. Only two sockets in the bedroom, both placed behind furniture and one high up in the bathroom. Dim lighting and no air-conditioning. Breakfast was adequate and fresh. Staff (all 3 of them) were helpful and one in particular spoke good English and was friendly. A computer room was provided and was a comprehensive book selection available in a little seating area on the first floor. Madeira is very hilly and I struggled up to the hotel, It is situated near to the Lido end of Funchal but would recommend staying further along towards the Marina and the old city. No beaches, only large pebbles, hence the need for the Lido.

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• User:Emilly87

  Trip type: Couples

  Very well satisfied

  03 May 2018

  The place is clean and very quiet (most of the time you cab only hear birds singing), the location is close to Center. Staff is friendly and helpful. Only remark would be that the hotel could benefit from some renovation (even though it is obvious everything is freshly painted, but furniture & bath especially should be renewed)