Five Design Rooftop by Storytellers

Recent Reviews: 10

• User: joaor421

  Trip type: Family

  Lack of flexibility in the face of a situation of force majeure that prevented the arrival on the island.

  We were unable to check in at this accommodation because our flight failed to land in Madeira due to strong wind, having returned to Lisbon for safety reasons. On that day, several flights were cancelled.We contacted the property on the same day to explain the situation and to request, exceptionally, refund or renewal of the dates. The request was rejected almost immediately. We contacted again da… Read moreWe were unable to check in at this accommodation because our flight failed to land in Madeira due to strong wind, having returned to Lisbon for safety reasons. On that day, several flights were cancelled.We contacted the property on the same day to explain the… Read more

• User: Anna M

  Trip type: Solo travel

  Central but not costumer friendly.

  Considering the price I would have expected better costumer service. Moved to a different location (2 blocks away). The apartment spacious but very warm (directly under the roof, strong A.C. Though) in noisy neighborhood. No answer to my message, had to call them. Claimed I could leave my luggage with another hotel but was actually a (pricey) storage service I would have had to pay for…Considering the price I would have expected better costumer service. Moved to a different location (2 blocks away). The apartment spacious but very warm (directly under the roof, strong A.C. Though) in noisy neighborhood. No answer to my message, had to call t… Read more

• User: missroundtheworld

  An apartment definitely to recommend

  Big place in very central location, 2 supermarkets right outside the door. The rooftop terrace was great to watch the sun go down. We liked the spacious shower, the comfy bed and the cleaning ladies have done a great job (they clean the apartment and change towels etc every day). The contact with the host over the phone was easy, helpful and reliable.The breakfast is okay but after several days ge… Read moreBig place in very central location, 2 supermarkets right outside the door. The rooftop terrace was great to watch the sun go down. We liked the spacious shower, the comfy bed and the cleaning ladies have done a great job (they clean the apartment and change to… Read more

• User: GavinE_72RSA

  Hotel not Honouring Covid-19 Vouchers

  I booked accommodation with Five Design Rooftop by Storytellers in June 2020 (booked at the start of March just prior to the start of Covid-19).The island was closed when I was supposed to visit - airlines reimbursed all costs (and did not hide behind terms and conditions during a pandemic) but Five Design Rooftop refused - instead providing me with a voucher.I accepted this voucher in good faith… Read moreI booked accommodation with Five Design Rooftop by Storytellers in June 2020 (booked at the start of March just prior to the start of Covid-19).The island was closed when I was supposed to visit - airlines reimbursed all costs (and did not hide behind terms an… Read more

• User: ianx17489

  Trip type: Couples

  Very central. Outstanding value and levels of service.

  The whole package of these apartments was excellent.... huge list of likes.Very central, good security via key codes for entrance and apartment doors. The apartment we were in was freshly decorated only a month ago. We had a standard apartment, which was larger than we expected and was very well equipped with everything you would need. The bed was very comfortable with good quality linen.The apart… Read moreThe whole package of these apartments was excellent.... huge list of likes.Very central, good security via key codes for entrance and apartment doors. The apartment we were in was freshly decorated only a month ago. We had a standard apartment, which was large… Read more