Florasol Residence Hotel

Recent Reviews: 754

• User: 148savvass

  Trip type: Couples

  Misleading Advertisement: The Apartment Was in Terrible Condition

  Very disappointing experience at Dorisol Florasol Residence Hotel.The apartment we received was extremely old, outdated, and completely different from the renovated apartment shown in the booking photos. Most importantly, it did not include the balcony that was clearly part of the booking description and voucher.We specifically booked a renovated balcony apartment, but instead we were placed in an… Read moreVery disappointing experience at Dorisol Florasol Residence Hotel.The apartment we received was extremely old, outdated, and completely different from the renovated apartment shown in the booking photos. Most importantly, it did not include the balcony that wa… Read more

• User: Luis Miguel R

  Trip type: Business

  Avoid them completely!!!!

  They treat you like cattle!!!! The hotel needs refurbishment and the staff needs training in customer service. Avoid them like the plague!!!! Filipa Teixeira, Marketing at Florasol Residence Hotel by Dorisol Hotels, responded to this review Dear Guest,Thank you for your feedback.We take all comments seriously. However, we were unable to identify any guest experience corresponding to the situa… Read moreThey treat you like cattle!!!! The hotel needs refurbishment and the staff needs training in customer service. Avoid them like the plague!!!! Filipa Teixeira, Marketing at Florasol Residence Hotel by Dorisol Hotels, responded to this review Dear Guest,Tha… Read more

• User: chris c

  Trip type: Couples

  Many thanks to Roger the hotel Manager and his team.

  This was our first stay in Madeira.We were very happy with our stay at your hotel. We had a 5th floor room. We are glad we did as we had a sea view. We would recommend requesting this floor or above if you want a sea view.The hotel was clean. Our room was light and airy. We did not expect anything “fancy” . Our room was cleaned daily. Our towels were lovely and soft. The fridge was full sized. The… Read moreThis was our first stay in Madeira.We were very happy with our stay at your hotel. We had a 5th floor room. We are glad we did as we had a sea view. We would recommend requesting this floor or above if you want a sea view.The hotel was clean. Our room was ligh… Read more

• User: smileychick19

  Trip type: Couples

  Amazing hotel

  Staff amazing, food gorgeous and rooms clean and tidy. The only thing that let our holiday down was the rain. We will be back Filipa Teixeira, Marketing at Florasol Residence Hotel by Dorisol Hotels, responded to this review Dear Guest,Thank you very much for your wonderful review.We are delighted to know that you enjoyed our team, the quality of the food, and the cleanliness of the rooms. Yo… Read moreStaff amazing, food gorgeous and rooms clean and tidy. The only thing that let our holiday down was the rain. We will be back Filipa Teixeira, Marketing at Florasol Residence Hotel by Dorisol Hotels, responded to this review Dear Guest,Thank you very much… Read more

• User: gatesheadgirlie

  Trip type: Friends getaway

  Did The Job

  Third time in Madeira and third different hotel. This was probably the worst of a good bunch but only due to the apparent lack of atmosphere. thankfully we were using it purely as a base and not to spend time socialising or drinking in the bar so it suited us just fine.Quick and easy check in. I was a bit disappointed at first to find we were on the third floor so not in the high rise but directly… Read moreThird time in Madeira and third different hotel. This was probably the worst of a good bunch but only due to the apparent lack of atmosphere. thankfully we were using it purely as a base and not to spend time socialising or drinking in the bar so it suited us… Read more