Hotel Madeira

Recent Reviews: 829

• User:stevenhC7082IZ

  Trip type: Couples

  Average

  03 Jun 2026

  Average hotel, do not expect luxury. Rooms small, dated and the balcony depressing. Luis on reception is fantastic, always a smile. The location is excellent .

• User:james n

  Trip type: Family

  Great stay at hotel Madeira

  02 Jun 2026

  We had a great family stay at this hotel all the facilities were spot on and the staff lovely , even before we arrived the hotel helped arrange our excursions, it is in a very central location and easy to get around, the snack bar on the roof is a nice touch and the rooms serve a purpose the breakfast is basic but has everything needed, would Highly recommend staying here, a big shout out to Caesar on reception who sorted excursions and restaurants for us

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• User:Kathleen O

  Trip type: Friends getaway

  Great hotel, fantastic location

  27 Apr 2026

  Prior to our trip taking place we were offered the option of changing hotels because of the building works in the vicinity. We are so pleased we decided to stick with the original booking as the hotel was central and the building works did not impact on us at all.The staff were all friendly and welcoming, rooms comfortable and very clean and the roof terrace was a real gem with lovely Lite Bite Menu ti choose from. Breakfast also had everything we needed with a good choice so we were never disappointed. We thoroughly enjoyed our stay and would happily stay here again. Vanda Abreu, Marketing at Hotel Madeira, responded to this review Dear Guest, thank you very much for your wonderful feedback. We are truly delighted to know that you had such a positive experience with us and that our hotel was able to meet your expectations throughout your stay. It is especially rewarding to hear that you appreciated our central location, the comfort and cleanliness of the rooms, as well as our rooftop terrace and breakfast offering.We are very pleased that you decided to keep your original booking and that the nearby works did not affect your stay, and it is an honour for us to know that we were able to provide you with a comfortable and enjoyable experience.We sincerely appreciate your kind words regarding our team, and we are extremely happy to know that our service contributed positively to your stay. It is a great pride for us to receive feedback like yours.We truly hope to have the pleasure of welcoming you back in the future for another excellent stay.

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• User:Joanne N

  Trip type: Business

  Rude man at reception!

  04 Apr 2026

  Shockingly rude man at reception. Arrived as a group and from the moment we arrived until we left, every interaction with him was a bad experience. All other staff were very pleasant! Basic hotel. Excellent location. Nice rooftop terrace. Pity about the man at reception!! He should not be working in hospitality! Other staff tried to compensate for his awful behaviour. Vanda Abreu, Marketing at Hotel Madeira, responded to this review Dear Guest, we are very sorry to hear about your experience and we sincerely apologise for the inconvenience and discomfort caused during your stay. This is certainly not the level of service we aim to provide.Please be assured that your feedback has already been addressed internally with our Management team, and appropriate follow-up will be taken to ensure this situation is properly reviewed and improved. We truly regret any negative impression this may have left.At the same time, we are glad to know that you appreciated our location, rooftop terrace, and the friendliness of other members of our team. We sincerely hope you will consider giving us another opportunity, as we would very much like to provide you with the high standard of hospitality we are known for. Hotel Madeira Team

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• User:roncole_uk

  Trip type: Couples

  Good location for easy walking around Funchal city.

  12 Mar 2026

  The hotel is situated in the heart of Funchal and from here there is generally level walking around the city.Once you realise that this is a city hotel and not a resort hotel (i.e. ocean view, large sunny balconies, entertainment, etc) things become acceptable. We chose the hotel for its location and it delivered on that. Sunny rooms at the front and shady rooms on the side.The rooms seem to be either spacious bedroom with small bathroom, or spacious bathroom with small bedroom.We were lucky with a spacious bedroom but the balcony was minuscule, but better than no balcony I imagine.The beds were extremely comfortable and the bathroom shower was very good.Having said that, you don’t really want to spend much time in the room, it was a bit uninspiring, and TV was hopeless for English channels. Tea/coffee facilities and a fridge were included.Although there was an area to sit and read we missed having a pleasant lounge area to relax in.On the top floor, accessible by lift, is the sun deck, swimming pool, and snack bar, with pleasant city and mountain views. This feature was a pleasant addition to the hotel.Breakfast was good, nothing to complain about although I never mastered the automatic coffee machine!The breakfast room at certain times was quite full but generally there is plenty of space.Staff were a mix of friendly and grumpy but no real issues here. João Ferreira, Marketing at Hotel Madeira, responded to this review Dear Guest,Thank you very much for taking the time to share your detailed feedback regarding your stay, we are pleased to hear that you appreciated the comfort of our rooms, our central location, and our facilities. Our rooftop terrace is indeed one of our strongest features, and we take great pride in offering this unique space to our guests. We also kindly ask you to note that, as a 3-star historic hotel, we aim to preserve certain traditional elements and character rather than transforming everything into a modern-style hotel, in order to maintain our authentic essence.We appreciate your comments regarding the layout of our rooms. We always strive to provide the highest level of comfort for our guests, and whenever improvements are possible, we explore strategies to ensure that our rooms meet or exceed expectations.Regarding breakfast, we are glad that it met your expectations, and we regret any inconvenience caused by the flow of guests in the breakfast room at peak times. Please rest assured that we will analyze this situation internally and implement strategies to improve the circulation of guests and maintain a high-quality service for everyone.Thank you once again for your valuable observations. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Yours sincerely,Hotel Madeira Team

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