Madeira Palacio Resort

Recent Reviews: 1067

• User:sally a

  Trip type: Family

  Would stay again

  28 Mar 2026

  Clean, comfortable and very friendly and helpful.

• User:ahsummers

  Trip type: Couples

  Great location but hotel needs a good lick of paint and up grade

  22 Mar 2026

  Well hotel is quite basic but served the purpose for sleeping and the location is brilliant. Staff were very nice and helpful. Place is very tired but clean in some places . My only bug was the no bins in the bedroom didn’t get cleaned which didn’t really bother me as we only slept there , but I do expect to get towels it the room . First night two towels one was completely ripped , second day was given only one towel and last day no towels or toilet rolls . Did speak with manager and was provided . You get what you pay for so it’s very cheap for the location but had a more hostel feeling to it

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• User:Rodney B

  Trip type: Couples

  WARNING: Major safety hazard and zero management support.

  16 Mar 2026

  WARNING: Major safety hazard and zero management support.Our 7-night stay in Room 209 was genuinely stressful. We were exhausted by the constant noise from neighboring rooms, but far worse was the water actively leaking through the electrical light fixture. It is incredibly unsettling to sleep under a live leak—especially after staff admitted this wasn’t the first time it had happened in this room.I spent three days trying to speak with a manager, but I was completely ignored until after I checked out. To make matters worse, the Director’s only "solution" for this nightmare was a 15% discount on a future stay. It felt like a total slap in the face. Why would I ever pay to return to a hotel that disregarded my safety?I have filed a formal complaint with the Agència Catalana del Consum. You deserve a room that is safe and quiet. This was neither. Save your money and stay somewhere else. Alex, at Moderno Hotel Bcn, responded to this review Thank you for your feedback, Mr. Boot.We are sorry to hear that your stay did not meet your expectations.Regarding the situation mentioned, after your report we carried out a detailed inspection, including tests in the room above with the support of external technical specialists. These checks confirmed that the issue was minor and localized, and did not pose any safety risk. While we understand that such situations can be perceived differently by each guest, the findings did not indicate a major incident.We also regret if you felt that your concerns were not addressed as promptly as expected. Your case was reviewed following our internal procedures, and appropriate follow-up actions were taken.With regard to compensation, our policy does not include refunds in cases of this nature. As a gesture of goodwill, we offered a 15% discount on a future stay, in line with our standard practice.We respect your perspective, although it differs from our assessment, and we remain at your disposal should you wish to discuss the matter further.Alex EsteveDirector.

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• User:Q5344

  Trip type: Friends getaway

  Great hotel.

  24 Dec 2025

  Hotel was nice and modern, clean and 2 mins walk from metro and Las Ramblas. Rooms are basic but very clean. Reception staff were very nice and friendly. Big thank you to Fatima regarding our suitcases. Breakfast was very good. I would stay here again. Alex Esteve i López, Director General at Moderno Hotel Bcn, responded to this review Dear Guest,Thank you very much for your kind review! 😊We are delighted to hear that you enjoyed our modern and clean hotel, convenient location, and the friendliness of our reception team. Fatima will be especially pleased to hear your thanks regarding your suitcases.We’re also glad you enjoyed our breakfast. We hope to welcome you back on your next visit to Barcelona!Kind regards,

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• User:Betinhappy

  Trip type: Friends getaway

  It´s a 3-star hidden jewel hotel.

  07 Nov 2025

  Location is top, a few steps from famous La Ramblas, close to many restaurants, stores, supermarkets, La Boqueria Market, The Liceu Theater, Subway stations, Maremagnum Mall, Icecream parlors, famous old churches, the Cathedral etc.Check in and check out were a breeze.ALL the Front Desk staff was friendly and polite. Ready to help us with a smile. Thanks Miquel, Miraj, Beatriz and others. Thanks also to Leo (Breakfast) that greeted us always with a wide smile! Large Room and bathroom were spotlessly clean. Good mattress and pillows. And also a good wi-fi signal. And a mini fridge that was very useful!Really nice varied breakfast for a reasonable price. Some noise from the building across the narrow street, but it didn´t bother us, at all.It was a very good 7-night stay! We felt really welcome! Alex Esteve i López, Director General at Moderno Hotel Bcn, responded to this review Dear Betin,Thank you so much for your wonderful and detailed review! 😊We are thrilled to hear that you enjoyed our prime location near La Rambla and many of Barcelona’s highlights, as well as the friendliness and helpfulness of our Front Desk team—Miquel, Miraj, Beatriz, and others—and Leo from breakfast. Your kind words will be shared with them, and we know they will be delighted!It’s great to hear that you found your room and bathroom clean and comfortable, appreciated the mini fridge, and enjoyed our breakfast selection. We also appreciate your understanding regarding the minor noise from the neighboring building.We are so happy that you felt welcome and enjoyed your 7-night stay with us. We look forward to welcoming you back on your next visit to Barcelona!Kind regards,Alex EsteveDirector

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