Quinta Splendida Wellness & Botanical Garden

Recent Reviews: 827

• User:328alastairc

  Trip type: Couples

  The perfect 5* choice to enjoy a totally chilled out stay within amazing gardens, excellent leisure/pool facilities, delicious f

  31 Mar 2026

  Outstanding stay within the beautiful botanic gardens and excellent pool and leisure facilities at Quinta Splendida.Food and drink options were brilliant and all dsuoerblyndelibted by Jose Manuel Rodriguez and his chef/restaurant team.What a stunning place to have as our base within Madeira.We cannot recommend it too highly. Quinta Splendida, Serviços ao cliente/atendimento at Quinta Splendida Wellness & Botanical Garden, responded to this review Dear Guest,Thank you very much for your fantastic review and for your kind recommendation.We are truly delighted to know that you had such an outstanding stay at the Quinta Splendida and that you enjoyed our beautiful botanical gardens, as well as the leisure and pool facilities.It is especially rewarding to hear your compliments regarding our food and beverage offer. We will be very pleased to share your kind words with José Manuel Rodrigues and our chef and restaurant team — they will be thrilled to know they contributed to making your stay so memorable.Thank you once again for choosing us as your base in Madeira. We very much look forward to welcoming you back for another relaxing stay in the future.Warm regards,Beatriz FreitasGuest Relations

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• User:BertieBarron

  Trip type: Couples

  Relaxing birthday break

  22 Mar 2026

  Stayed at the Quinta Splendida for 12 days as part of a break to celebrate a birthday. Trip was simple from the airport taking around 10-15 minutes, transfer included. Resort location was quiet and relaxing surrounded by botanical and zen garden with great views of the sea. Studio with side view of the sea was as expected, end of a row of studios overlooking pool with a small garden area in front with two sunbeds and a small table. Studio was comfortable, twin beds (made up as singles) pushed together and kitchen area was reasonably well equipped for two with oven, hob and refrigerator. Bathroom with toilet, combined shower/shampoo dispenser and handwash dispensers. Package included breakfast served in restaurant on site with an option, at added cost, to eat at La Perla restaurant based in the old manor house. Quantity, quality and range of the food in restaurant and La Perla was very good with exceptional service from the waiting staff including Teresa and Eduardo. Evening meal menu straightforward, reasonable choice with sushi, Madeiran food and Thai options, all offered at a reasonable price. La Perla was also reasonably priced as wine was included and well worth a visit for a look at the old manor house. Madeiran wine tasting also an experience in the wine cellar for around €6pp. Gardens very beautiful attracting external visitors with quiet places to take a drink and a book.Room cleaning was to a high standard, cleaned daily with beds made and towels refreshed/replaced as appropriate.Supermarket and bus stop just outside the hotel with a few restaurants nearby as well. Bus timetable (155) provided by reception with a trip to Funchal costing €2.60 each way for a 20 minute run. (Return stop can be found in the 'station' next to cable car to Monte.)Funchal has plenty of shops, bars and cafes and is clean and welcoming, prices reasonable. Blandy's Madeira do wine tastings and tours and is worth a visit as is Reid's Palace for afternoon tea. Unfortunately the main cable car was out of service for upgrade etc (back April 2026) but it was easy to get a bus (20,21) to Monte and the cable car to the botanical gardens and back. Botanical gardens worth a visit too as well as the basket tobogganing that starts at MonteAll in all a comfortable stay with very friendly and attentive staff, good value for what we paid. The only observation I would make is that, due to the unseasonal weather, the room was quite cold on arrival with only an electric radiator style heater. We managed to air the room through and got a couple of extra blankets. Outdoor pool (towels provided) was cold and the pool bar didn't appear to open. To be fair I think that resorts are quiet this time of year and things were busying up as we left. That and better, warmer weather will show Quinta Splendida in a kinder light. The gym is quite small with limited kit and we did not use the spa facilities.That notwithstanding we had a lovely time during our stay Quinta Splendida, Serviços ao cliente/atendimento at Quinta Splendida Wellness & Botanical Garden, responded to this review Dear Guest,Thank you very much for choosing the Quinta Splendida to celebrate such a special occasion and for taking the time to share your detailed feedback.We are truly pleased to know that you enjoyed the peaceful surroundings, our botanical gardens, and the beautiful sea views. It is also wonderful to hear that your studio met your expectations and that you appreciated the cleanliness, comfort, and daily housekeeping service.Your kind comments regarding our restaurants, particularly La Perla, as well as the quality and variety of the food, are greatly appreciated. We will be delighted to share your compliments with Teresa and Eduardo, who will be very happy to know they contributed to making your stay memorable.We are also glad that you found our location convenient for exploring the island and that you were able to enjoy some of Madeira’s highlights during your visit.Thank you as well for your constructive observations. We regret any discomfort caused by the cooler temperatures in your room upon arrival and appreciate your understanding regarding the seasonal conditions affecting some of our facilities. Your feedback is valuable and helps us to continuously improve our services.It was a pleasure to have you with us, and we hope to welcome you back to the Quinta Splendida for another relaxing stay in the future.Warm regards,Beatriz FreitasGuest Relations

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• User:gardenergill

  Trip type: Family

  Thank you Terese.

  12 Mar 2026

  Tui booked us into this hotel when our flight was delayed for 2 days due to the weather. The staff on reception dealt with this sudden influx of people quickly, efficiently and politely. There were some lovely porters who took our luggage to our rooms. But during our short stay, which was extremely pleasant, the member of staff who stood out was Terese in the restaurant. She was so cheery, helpful and kind. I hope the management recognise what a gem she is to this establishment. Quinta Splendida, Serviços ao cliente/atendimento at Quinta Splendida Wellness & Botanical Garden, responded to this review Dear Guest,Thank you so much for taking the time to share your experience with us.We are delighted to hear that, despite the unexpected circumstances caused by the weather, your stay at the Quinta Splendida was a pleasant one. It is truly rewarding to know that our reception team was able to assist efficiently during such a busy moment.A very special thank you for your kind words about Teresa. She will be absolutely thrilled to receive your recognition – we are very proud to have her as part of our team, and your feedback means a great deal to all of us.We sincerely hope to have the opportunity to welcome you again under more relaxed travel conditions.Warm regards,Beatriz FreitasGuest Relations

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• User:jonahrwilson

  Trip type: Couples

  A home for bugs

  22 Feb 2026

  My wife and I booked this hotel considering it was a 4 star listed on Jet2’s website with a spa. This was a honeymoon trip and we figured booking the Spa Suite would feel delightful! Especially given the complimentary thermal suite access for the entire 7 night stay. We booked on Jet2 with bed and breakfast access as a full package.We arrived around 5pm on a Monday and got checked in to room 2023. I’ll start with the good, the spa rooms are spacious! When we arrived to our room they had sparkling wine and a fruit platter for us waiting to congratulate us on our honeymoon.We were happy to have a spacious bath as a lot of resort baths are small. It was plenty of space for two! We were also excited for the view of the sea! Being in the hill, you could literally see the sea from your bed!The breakfast was very nice for European standards. Specifically the fresh local fruit and vegetables from the botanical garden is very unique. Our first day and last two days of the trip had fresh full avocados from the garden that we could enjoy as much of as we wanted!Since we booked a spa room, we had access to an à la carte menu which includes omelets as well as fresh squeezed orange juice and also cappuccinos that are made with fresh beans! Very nice! I would say if you weren’t booking a spa room and didn’t have à la carte then the juice machine and coffee machine there is very poor.Now onto the bad. When we got to our room and were getting settled we heard a hissing sound. We thought it was the pipes of the water or something and thought nothing of it.Around 10:30pm we were going to bed and it was dark as I was brushing my teeth an insect scurried very fast near my feet. We turned on the light to find a coach roach had come from the separate bathroom area with an enclosed toilet.I decided to open the door to the toilet room and turn on the light and two more rushed from there!We called reception and they sent someone and by then the coach roaches had gotten up into the cracks of the wood of the sink and were hissing! We then realized that was the hissing we had heard earlier in the day! We were told this is totally normal and not a sign of issues as we are stating in a botanical garden so coachroaches are normal. This was the beginning of justification for problems but at the time we were ok with a room change so we could go to bed.They moved us to a room next door, room 2022, which was a bigger room but more outdated than our original room. The bathtub had its water cover missing so the pipe was exposed!The shower area had its cover missing from the rainfall shower. The sink area had water damage around the faucets and the mirror and had rusted. Additionally the TV no longer worked and was older and we were missing the fan in our room which helped cool down the room since there’s no A/C. None the less, we decided to stay here and called reception and asked them to provide the smart tv and fan in the morning for us.The next day, we got up, enjoyed the nice breakfast and went to the spa. We started in the sauna and then went to the tropical shower to rinse off. To our utter surprise and shock, a large cockroach runs past us and near my wife’s slippers!We quickly alerted the spa staff who came with a broom and crushed the roach. We were again told this is totally normal as part of staying in botanical garden.This caused us to feel way less relaxed in wanting to enjoy the dark spa area as who knows if a coach roach would show up while lounging in the relaxation room with the heated lounges or be in the steam room. After the spa, we went back to our room and contacted Jet2 about our issues since we now found coackroaches in our room and in the spa. The in resort rep for Jet2 on the island reached out and apologized and then asked if the hotel had been in touch with us yet since they notified them of the issue. We told them they had not and jet 2 apologized and said they would make sure to have them reach out shortly.Eventually the guest relations representative at Quinta Splendida called our room and told us that this is normal of a “Quinta” and we should expect insects at any sort of Quinta on the island. We explained this was not normal and we are on our honeymoon. We were frustrated by the lack of apology and that the solution to bugs seemed to be to just squash them and not spray or deal with them fully.We told the representative that this disrupted our night and asked what could be offered and she offered us dinner us then for either Friday or Sunday. We believe it was for the nicer 3 course place but it wasn’t fully explained on the phone so we pushed for something more than just a buffet dinner comped. Eventually she did call back and offer dinner on them + 2x 30 min massage vouchers for each of us which we accepted.As we continued to be in our room 2022, we started to notice ants. They were coming out of the outlets by the bed, the light switches and eventually we noticed them by the bath tub.We had a soft drink that we opened and within 20 min they swarmed the soft drink.We woke up on Christmas Day with ants covering my wife and all over her body! They had even gotten into the bed!We called at 5:30am and asked if they could spray for ants or find a solution. They said they would OR that they would change us rooms. But they would for sure tell the head housekeeper to look into it.We went to breakfast on Christmas Day and came back to our room cleaned. We saw ants squashed but no sign of spraying and there were still ants coming out of light switches and many in the bath.We call reception who told us that housekeeping came already and that it was solved. We told them it wasn’t solved, there’s still ants. We were then told “you are in a Quinta! That means there will be bugs.” We told them that at 5:30am they told us if they couldn’t solve it they would move us rooms. They said to wait until 3pm and then come to reception.We waited til 3pm and went to reception and they told us “you had ants because you had trash outside your door. You ate food in your room and that attracts ants.” We were shocked! Again blaming us for the issue! We told them we ate delivery the night before and bagged it and put it outside the room. Never in my life have I ever stayed in a hotel and not been able to eat in the room before ants show up!We had to really push the issue and finally, they moved us to the other side of the spa suites to room 2001. This room was much smaller but outside of water damage on the ceiling and damage near the entrance of the door, the room was clean. Overall this room was the best! No ants or cockroaches the rest of the trip. We were able to enjoy a sprite without ants, eat food with no ants. And enjoy the remaining honeymoon.Our only issue with this room was the door kept locking us out. On our last day it just wouldn’t work. It kept beeping 3 times and flashing red. We went to reception three times to get our key fixed. It still wouldn’t work. The maintenance guy came to help and I’m not kidding when I say this ordeal took from 9:20am to 10:19am which delayed us packing up and leaving after breakfast.He finally had to go through a different room, go through the balcony door to let us in. He then told us it was our fault and we had deadbolted the door! That’s impossible we went for breakfast! When you slam the door it unlocks the deadbolt plus I tested his theory by deadbolting and the door still unlocks with your key. I think the batteries were going dead on the door and it’s just a door issue.The main complaint is the lack of customer care or concern. The fact that all our notes were in our file and the spa reception kept apologizing to us for the room changes and even our last spa time she noticed the file said we had key problems and apologized spoke volumes! I don’t understand how the guest relations or the reception had no empathy or any sort of care for our issues! Unfortunately due to being told “staying in a Quinta means you will have bugs” we will not be staying here again. Quinta Splendida, Serviços ao cliente/atendimento at Quinta Splendida Wellness & Botanical Garden, responded to this review Dear Guest,Thank you for taking the time to share your experience with us. We are truly sorry to read that parts of your stay did not meet your expectations.At the same time, we appreciate that you highlighted several positive aspects of your stay, including the spacious Spa Suite, the sea views, the breakfast selection with fresh fruits and vegetables from our botanical garden, and the peaceful surroundings of the hotel. It is also nice to read that you enjoyed the welcome gesture prepared for your honeymoon.Regarding the presence of insects, we would like to clarify that Quinta Splendida is located within a large botanical garden, which is one of the most valued features of the property. As with any natural garden environment, the occasional presence of insects can unfortunately occur.Nevertheless, pest prevention is something we take very seriously. The hotel works with Truly Nolen, an internationally recognized pest control company, which performs regular inspections and preventative treatments throughout the property, even more frequently than what is required by standard regulations. Our team constantly monitors and addresses any situation reported by guests.During your stay, our team worked to address the concerns raised and to find solutions that would allow you to enjoy the remainder of your visit more comfortably.While we always strive to provide the best possible service, we regret that your overall experience did not fully reflect the efforts made by our team during your visit.Quinta Splendida is appreciated by many guests for its unique setting within a botanical garden, its tranquility and its connection with nature, and we remain committed to maintaining this special environment while ensuring the comfort of our guests.Kind regards,Beatriz FreitasGuest RelationsQuinta Splendida Wellness & Botanical Garden

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• User:Alain C

  Trip type: Family

  Hotel to be avoided

  18 Jan 2026

  An awful experience.. I stayed in this hotel with my brother from 29 December 2025 until 5 January 2026.After we left the hotel we were "requested" not to write a review on Tripadvisor if our stay was not “perfect”. I have never seen that a hotel “urges”’ its clients not to write a review if the review is expected to be negative. Our stay was totally disappointing. If I put aside the friendliness of the staff at the breakfast and for the parking lot, the rest of our stay was not a very nice experience, for the reasons already outlined below. I should add that we also tried (and paid) the spa one afternoon (EUR 25 in total) and that there also the experience was disappointing: no water in the fountain and more generally, the entire spa looks dilapidated, the walls are covered with damp patches, etc. The spa must be totally renovated, certainly if the hotel asks its clients to pay a daily fee of EUR 25 ! You ahve the impression to be a "second class" guest in the hotel... At breakfast, leaving alone that the hotel was so packed that it was not possible to be seated without queuing, none of the three coffee machines could deliver a plain coffee. When we questioned the staff about the situation, the answer was that there was nothing to be done… We would also add that the bare minimum was missing in the room:- no complementary bottle of water - no coffee machine- no mattress on wooden long chairs - no smart TV- no ice (fridge turned off upon our arrival)- room service didt not pick up nor clean used glasses and plates And also that absolutely nothing is included in that high price of the room (400 euros per night)- paid parking inside the hotel facilities, for a hotel as far away from any town is basically a tax- paid safe locker in the room- paid spa To end with a positive note: the garden is worth a visit (see picture) To conclude, this hotel does not qualify in our opinion as a four stars hotel if benchmarked to other hotels and should certainly not apply these excessive rates, if compared to the quality of the services.The proposal is almost a fraud Quinta Splendida, Atendimento ao cliente/recepção at Quinta Splendida Wellness & Botanical Garden, responded to this review Dear Guest,Thank you for taking the time to share your feedback following your stay with us.We are truly sorry to read that your experience did not meet your expectations. That said, we feel it is important to clarify a few points raised in your review.First and foremost, we would like to clearly state that at no point are guests ever asked or encouraged not to leave reviews, regardless of whether their experience was positive or negative. This would go entirely against our values and our commitment to transparency. We genuinely welcome all feedback, as it helps us identify areas for improvement.Regarding the spa, access is not included in all room rates by design, allowing guests who do not wish to use these facilities to avoid additional costs. This approach is intended to be fair and flexible. We regret that the spa did not meet your expectations on the day of your visit and will share your comments with the relevant department.Concerning the room amenities, we would like to clarify that:A complimentary bottle of water is provided in every room, and refill stations are available throughout the hotel.Coffee machines are included in certain room categories, and additional amenities can be requested at reception.The majority of our rooms are equipped with Smart TVs; in cases where this is not available, our team is always happy to arrange a room change when possible.Any issues regarding housekeeping or room service can be addressed immediately by contacting our team, who are available 24 hours a day to assist our guests.With regard to breakfast and parking, we regret the inconvenience experienced during a particularly busy period. During peak occupancy, waiting times may occasionally occur, and we appreciate your understanding. Paid services such as parking, safes, and spa access are clearly communicated in advance and are in line with our pricing structure and location.We are pleased to note that you enjoyed our botanical gardens, which are indeed one of the highlights of Quinta Splendida.While we regret that your overall stay did not reflect the experience we strive to provide, we remain committed to continuously improving our services and ensuring the satisfaction of our guests whenever possible.Kind regards,Beatriz FreitasGuest Relations

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