Roca Mar Hotel

Recent Reviews: 396

• User:Austin M

  Trip type: Couples

  Save your money. Stay somewhere else

  12 Dec 2025

  We booked this hotel specifically for the amenities, and from the moment we arrived it was clear this was a mistake.The bathroom smelled like someone had just taken the biggest dump imaginable—not slightly unpleasant, but overwhelming. On top of that, the shower clearly hadn’t been cleaned properly, with hair and debris still present, which is basic hygiene and completely unacceptable.The room itself felt tired and neglected. The hair dryer looked like it was manufactured in the 1970s and barely functional. Overall, the experience honestly resembled a two-star resort in Cuba, not what was implied by the price or the photos.We chose this hotel for the amenities, yet the pool closes at 8:00 PM and the sauna is only open from 4:00–8:00 PM, making them largely unusable unless you plan your day around the hotel’s restrictive schedule. Advertising amenities that are only available for a narrow window feels misleading.This hotel overpromises and underdelivers. Cleanliness, basic upkeep, and realistic expectations were all missing here.Save your money and book elsewhere Rocamar Resort, Guest Services / Front Office at Rocamar Hotel, responded to this review Dear austinmJ6779JR,Thank you for taking the time to share your feedback. We sincerely regret to learn that your stay did not meet your expectations, and we apologize for the discomfort and disappointment you experienced.We are particularly sorry to hear about the cleanliness issues you encountered in the bathroom. This is certainly not the standard we strive to uphold, and your comments have been shared with our housekeeping team for immediate review and corrective action.We also regret that you did not contact our reception team during your stay to inform us of these concerns. Had we been made aware at the time, we would have gladly offered you one of our other available rooms or taken immediate steps to resolve the situation to ensure your comfort.Regarding our amenities, we understand your frustration. For operational and safety reasons, certain facilities operate within specific hours, which are clearly communicated. Nevertheless, we appreciate your feedback and will take it into consideration as we continuously review our services.Once again, please accept our apologies. We value all guest feedback, as it helps us improve, and we hope you might consider giving us another opportunity to provide you with the level of service we aim to deliver.Best regards,Rocamar Lido Resort Team

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• User:Judith D

  Trip type: Couples

  Fab holiday

  23 Oct 2025

  Hubby and myself are staying at the Roca Mar at present. We really like it. It's extremely clean, the out door areas and gardens are immaculate and tidy. The rooms are exceptionally clean the beds are comfy, showers are as hot as you want them to be. The staff are all very friendly and pleasant. We're here just for breakfast which is buffet style and caters for different nationalities. We've eaten dinner twice in the restaurant on site Lee Hamilton the food and menu choice is superb. We haven't used any of the SPA or Gym facilities but the area they're in is very nice. The platform areas for access to the pools and sunbathing is fabulous. Can't fault it, lovely place. Rocamar Resort, Guest Services / Front Office at Rocamar Hotel, responded to this review Dear J4379CPjudithd,Thank you very much for taking the time to share such a wonderful review of your stay at Roca Mar. We are delighted to hear that you and your husband enjoyed your visit and that our cleanliness, gardens, rooms, and facilities have met your expectations.It is particularly pleasing to know that you found our team friendly and attentive, and that you enjoyed both the breakfast selection and the meals in our restaurant. Your kind words will certainly be shared with all our staff, who will be most encouraged by your feedback.We truly appreciate your kind words and would be absolutely delighted to welcome you back to Roca Mar for another relaxing and enjoyable visit in the future.With Warm regards,Rocamar Lido Resort Team

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• User:791rayj

  Trip type: Couples

  Ray

  21 Oct 2025

  Good quality hotel but lack of facilities. The choice of food was very limited at meal times and the quality not great. Only having one bar which is situated well away from the swimming pools is ideal. Rooms good quality and clean. Rocamar Resort, Guest Services / Front Office at Rocamar Hotel, responded to this review Dear 791rayj,Thank you very much for taking the time to share your feedback with us. We truly appreciate your kind words regarding the quality and cleanliness of our rooms.We are, however, very sorry to learn that certain aspects of your stay did not fully meet your expectations, particularly in relation to the variety and quality of food and the location of our bar facilities. Please accept our sincere apologies for any inconvenience this may have caused.We are grateful for your constructive feedback and hope to have the opportunity to welcome you back in the future, providing a more enjoyable and satisfying stay.With our best regards from Madeira,Rocamar Lido Resort Team

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• User:BristleGirl

  Trip type:

  Lovely views and peaceful location

  09 Oct 2025

  We had a lovely week at Roca Mar. The ability to use the facilities of all three hotels was really helpful and meant we had plenty of space and pools to choose from. Proximity to the sea is wonderful and the restaurant location is great for sunsets. There is a decent bus service into Funchal from just up the road. There are supermarkets within a few minutes' walk (although it's a very hilly walk!) and several decent restaurants nearby too. We would go back. Rocamar Resort, Guest Services / Front Office at Rocamar Hotel, responded to this review Dear BristleGirl,Thank you very much for taking the time to share your experience at Roca Mar. We are delighted to hear that you had a lovely week with us and enjoyed the flexibility of using the facilities across all three hotels, providing plenty of space and choice of pools.It is wonderful to know that our peaceful location, proximity to the sea, and the restaurant’s beautiful sunset views added to your enjoyment. We are also pleased that the nearby transport links, supermarkets, and local dining options contributed to a convenient and memorable stay.We truly appreciate your kind words and would be absolutely delighted to welcome you back to Roca Mar for another relaxing and enjoyable visit in the future.With warm regards,Rocamar Lido Resort Team

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• User:maarkus

  Trip type: Couples

  It's a good place, but it could be better

  05 Sept 2025

  I am an RCI member, and my wife and I spent a great week at this lovely resort as part of our timeshare. Our resort exchange was for the Rocamar Hotel, but the hotel is actually part of a complex consisting of three resorts. This way, you can use the services of all three hotels, regardless of which hotel you are staying in. Guests are also welcomed at a central reception.The hotel is 10 minutes from the airport by car or taxi, and 20 minutes from the center of Funchal. Madeira is a relatively small island, and any attraction or excursion can be reached from the hotel with a maximum of a one-day trip. The complex also runs a daily shuttle service to Funchal, but the relatively frequent public bus can also be reached by walking a few minutes.If you have a rental car, you will have problems with parking all over the island. It is difficult to find a parking space and it is quite expensive. This is also the case around the hotel. In the evening you will practically not find a place in the surrounding streets (parking is free from 8pm). The complex has its own paid parking lot (45€/week). One of the parking lots, with approximately 26 spaces, is opposite the hotel. The other, as an extension of the service, is located 150 meters from the hotel, several floors deep, practically in an undeveloped wasteland, for the same rental fee of €45/week. The parking spaces are allocated depending on arrival and availability. We stayed in a fairly large room at the Rocamar hotel. There is also plenty of space in the bathroom. The kitchen area was small with minimal equipment. It is unlikely that anyone would cook here everyday. The balcony is huge, at least as big as the room. We had an uninterrupted view of the sea from the balcony. On clear days you could see as far as the St. Lawrence Peninsula.The complex and its surroundings are extremely quiet and peaceful. Anyone who wants to hide from the noise of the world will find what they are looking for here.The internet was of excellent quality, you couldn't notice the peak periods. They cleaned every day, impeccably. The staff was helpful and friendly. A small technical problem was solved within a few minutes of the announcement.So far, only one hotel in the complex has been renovated to meet today's standards and expectations, and that is not the Rocamar. This can be seen in the condition of the room, although for the most part the usability of the room has not been affected. The furniture and equipment looked quite old, outdated, and in a fairly used condition. The edge foil of the kitchen furniture has separated from the door panel. After turning on the outdated, energy-guzzling air conditioner, it lent the room the sound of a grinder or generator for an hour until a component warmed up. Only the place where the drying rack once existed is visible on the wall of the giant balcony. I guess it wasn't just in our room, because everyone was drying their wet clothes on the balcony railing. The 17” TV was the cutest object in the room, although it may have only served a nostalgic decorative function in the room, I didn't try it out.There are two restaurants in the complex. The Rocamar restaurant provides the complex's buffet breakfast and half-board service. The breakfast was impeccable. I don't think a restaurant in this category anywhere in the world offers a better assortment and quality. Dinner wasn't so exciting anymore. We tried it once, but it didn't win our approval. Although you can consume unlimited amounts, the assortment and quality are not in proportion to the price. You can get better food anywhere in the area for this price. It's true that we chose from an "a la carte" menu and not in unlimited quantities, but there was no place where we left hungry. A good example of this is the complex's "a la carte" restaurant, Lee Hamilton Steak House. We had excellent octopus and lamb for a romantic dinner on the terrace at sunset. Cheaper and better quality food than we would have eaten at the other restaurant. By the way, both restaurants have a great atmosphere with a view of the sea. The Steak House is perhaps more protected from the wind and has a better view of the sunset.The complex has several pools. Outdoor and indoor freshwater, and an indoor adventure pool. In front of the Rocamar hotel, right in the embrace of the sea, there is also a small pool filled with seawater. You can also go down into the sea and swim if it is calm. Many people also snorkel at this time. There is also a diving club on the complex if anyone wants to dive. The coast consists of steep rocks. The hotels made use of every square foot of space, creating walkwaysand sun terraces. Most of the guests are busy visiting the sights during the day, so you can always find a free sunbed. However, those heading to the beach should take into account the differences in level and the numerous steps. People with mobility difficulties will find it a challenge to get down to the sea.Overall, we had a good time at this hotel. Except for a few small things, everything was there for a pleasant stay. Now they should just continue the renovation program they started with the Royal Orchid, thereby increasing guest satisfaction. Rocamar Resort, Guest Services / Front Office at Rocamar Hotel, responded to this review Dear Maarkus,Thank you very much for sharing your detailed feedback and experience at the resort.We truly appreciate your insights, as they help us identify areas for improvement and ensure our guests have the best possible stay. We're glad to hear that you enjoyed many aspects of your visit, including the breakfast, the peaceful surroundings, and the helpful staff. Your suggestions regarding renovations and amenities are valuable, and we will certainly consider them as we continue to enhance our services. Thank you once again for your thoughtful review and for choosing our resort for your vacation. We hope to welcome you back in the future!With our best regards,Rocamar Lido Resort Team

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