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Santa Cruz Village Hotel

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Santa Cruz Village Hotel

locationSanta Cruz, Madeira

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About Santa Cruz Village HotelAbout Santa Cruz Village Hotel

Location

This hotel is located in the small town of Santa Cruz, on the south coast of Madeira. The beautiful local pebble beach as well as the wonderful palm-lined promenade with restaurants and bars is just 300 m away. There is a water park around 1.5 km from the hotel and is some 16 km to the island capital of Funchal. Links to the public transport network are to be found directly in front of the hotel and it is around 5 minutes drive to Funchal-Madeira airport.

Facility

40 non-smoking rooms are available to guests in a 4-storey main building and a 2-storey auxiliary building. The friendly staff at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A lift and wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a babysitting service, a transfer service, room service (for a fee), an alarm call service and a laundry service. A bicycle hire service gives guests the opportunity to explore the surrounding area independently.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. A balcony or terrace is a standard feature of some rooms. Guests are sure to get a good night's sleep in the double bed. For a fee, extra beds or children's beds can be provided for little travellers. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. A direct dial telephone, a television with satellite/cable channels, a radio, a plug adapter and WiFi are provided as well. Amenities in the bathrooms include a shower. A hairdryer, a vanity mirror and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked.

Sport

The club provides a number of options for sport and leisure. While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Comfortable sun loungers are available on the terrace. Refreshing drinks are served at the poolside snack bar. There are many ways to relax or stay active at the hotel, including a gym and massage treatments.

Meals

Dining facilities include a non-smoking restaurant, a café and a bar. Catering options include bed and breakfast and half board. A generous breakfast buffet and a dinner à la carte or as a set menu are served every day. Diet meals, gluten-free meals, children's meals, lactose-free food and vegan food can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Santa Cruz Village Hotel Amenities at Santa Cruz Village Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Disinfection of plastic key card

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      Breakfast Buffet

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      Half Board

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      Set menu dinner

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Pool

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Massage

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      Outdoor Pool(s)

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Beach

300 m

Sea

300 m

Restaurants

300 m

Bars / Pubs

300 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

165

Very Good

152

Average

91

Poor

37

Terrible

28

Recent Reviews: 473

  • User:Michal B

    Trip type: Family

    Avoid this accomodation

    rating26 May 2026

    This is officially listed as a 4-star hotel, and yet the condition of the room is genuinely shocking. The worst part is that most of the damage clearly comes from a long-standing water leak that was never properly fixed. Brown, rust-colored staining runs down the wall around one of the electrical outlets, and the outlet itself is burnt and corroded — a serious fire and safety hazard from water meeting electricity. The wallpaper across multiple walls shows classic signs of moisture damage: dark blooming stains, discoloration spreading from the edges, and what looks like mold growing underneath. In the corner where the wall meets the baseboard, there is visible black mold built up over time. Instead of repairing the leak, stripping the wallpaper, and treating the mold, it appears the hotel simply left everything as it was and kept renting the room out. On top of the structural neglect, a live insect was crawling on the wall near the window frame — the kind typically associated with damp, moldy environments. The bathroom sink is broken and propped up by a makeshift metal leg, the countertop is cracked, and there is grime around the base of the toilet. The curtain has multiple holes torn through the fabric, the lampshades are filthy and rust-stained, and there is general dirt and neglect throughout the room.When we raised these issues at reception, the staff response was very inadequate. They did not offer to move us to a different room, proposed no meaningful immediate solution, and showed no real concern. We ended up checking out the same day and moving to a different hotel.Calling this a 4-star property is misleading. This is not a cleaning issue — it’s years of ignored structural damage, a genuine health hazard, a fire risk, and indifferent staff who don’t take guest complaints seriously enough. Strongly recommend staying somewhere else.

  • User:trevors247

    Trip type: Couples

    great little bar

    rating27 Mar 2026

    very nice hotel rooms are comfotable staff very friendly, breakfast was ok the pool area is nice except the motorway flyover more or less sits over the pool area. i think because it was early in the tourist period most guest were there for the walking so it was very quite during the daytime thus making the noise from the flyover seem loud. think when it is busy in the pool area with some music on you would not notice the noise so much overall a good place to stay

  • User:Mark M

    Trip type: Couples

    Lovely little hotel in a great location

    rating09 Feb 2026

    Me and my wife stayed here for a short 3 night break for her birthday and it's a beautiful little hotel , friendly staff and in a great location, 5 min walk to the beach and 2 mins to local restaurants , there is also a little shop next door, your also less than 10 minutes drive to the airport which is very handy, The hotel had a carm atmosphere, the rooms where very nice and spacious with a seaview, very clean hotel and rooms. The breakfast is also very niceI Emailed the hotel before arriving saying about it being a birthday treat for my wife and for a very small charge they kindly decorated the room with balloons and a bottle off sparkling wine for when we arrived.. next time we visit maderia I will most certainly stay at this hotel again and feel it's great value for money

  • User:adnil58

    Trip type: Solo travel

    Second visit

    rating28 Jan 2026

    Second visit to this hotel for 4 nights on a half board basis. Last visit was exactly a year ago and enjoyed it just as much as the first time if not more. Special mention to Francesca in the restaurant and the tall slim girl on reception who checked me in, didn't get her name. Got the same room as last year which was lovely, clean and spacious. The walk in shower was great. Breakfast was good with a good selection. For the evening meal there was 2 choices for starter and main courses and 1 dessert listed. Hopefully be back next January!

  • User:Karen O

    Trip type: Family

    Lovely hotel and staff. Ignorant dining room manager

    rating17 May 2025

    The hotel is lovely, comfortable, nice decor, lovely personnel. The dining room served a lovely breakfast. We had a rather bad experience at dinner. Staff were excellent. The manager of the dining room was not. Unfortunately, it spoiled our evening.

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