Savoy Palace - The Leading Hotels Of The World - Savoy Signature

Recent Reviews: 1568

• User:Lina L

  Trip type: Solo travel

  Stuck in the bar starstruck by Tess Merkel

  30 May 2026

  Wine and food againAlmeidaTerreiroPau de Lume Savoy Palace, Diretor-Geral at Savoy Palace, responded to this review Dear Valued Guest,Thank you very much for sharing your feedback regarding your recent stay with us.We are delighted to know that you once again enjoyed the wine and gastronomic experiences available throughout the hotel. It is particularly rewarding to learn that venues such as Alameda, Terreiro and Pau de Lume contributed positively to your stay and provided memorable dining moments.Our culinary teams take great pride in creating diverse and high-quality experiences, and your recognition of their efforts is sincerely appreciated.Thank you once again for your kind comments. We very much look forward to welcoming you back to the Savoy Palace for another memorable stay, filled with exceptional flavours and experiences.Warm regards,José António PereiraGeneral Manager

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• User:CarolDeland

  Trip type: Couples

  Beautiful location. Friendly staff.

  23 May 2026

  This is perfectly located in Funchal. The staff were kind, but many challenged to communicate in English properly. Front Desk yes, other staff not so much. We were disappointed to learn the cabanas around the pool were 80EU euro charge per day! Other places we have stayed there is no charge. The ones sitting in the pool were 120€! They said you get that credit back in hotel food credits but only on the same day you use the cabana. The only day we ate at hotel (first night 5pm arrival) it was cold windy and no time to use the pool that day so no cabana for us. Additional info. It cost 5€ to have ice for your room. 5 delivery fee for anything. So of, course no ice for us. This is highly unusual for a hotel of this standing to not provide ice free of charge. There was a bowl of fruit in the room such as apples bananas and an orange. Breakfasts were lovely- everything you could ask for, however, getting a 'to go' take away cup of coffee or anything else was difficult. Often we had to get going early and just wanted a chance to take a coffee, tea or a biscuit with us because we rushed to just get eggs made. Tip- bring your own cup with you and a bag for take away, but don't let them see you at the exit. The landscaping at the hotel is beautiful. Tip: I would not recommend the Italian restaurant at the hotel Orcidaceae. Apparently it us new. Opened. The food descriptions were not accurate and staff does not know the menu. I received spinach ravioli in alfreo sauce (heavy cheese and cream). I told them I wasn't ordering the other dish because they could not remove the spinach. I dislike spinach. I cannot have Alfredo sauce but oh well.Positive recommendation. High Tea. We did enjoy the high tea the second day. I highly recommend the experience. It was delicious. Cost was 40 euro each and well worth it. Attended 330 pm until 530pm with a beautiful view. So much savory and sweet food - it was our dinner for the day. Recommend booking the tea a day before. There was no one else at tea the day we attended. We did not eat at hotel any other time during our stay, as local restaurants were better priced and excellent! There is popcorn in the lobby but stale each day. The little ginger cookies and lemon water was nice. There is free still water provided in the room. All other items in mini bar can be found cheaper at markets across the street from hotel. To get to the hotel from airport we took the express 500 bus cost 6.7 euro each. It ran about every 30 minutes. It was easy and had racks for luggage. It dropped off infront of the Savoy Palace. It took about 35 to 40 minutes. Our room at Savoy was spacious with balcony facing the bay and hill, but we could also see the Atlantic - we were fortunate to be upgraded at checkin on a Monday in mid-May, not many guests there early in the week. We also had use of the Savoy hotel down the hill near the actual coast/cliff area. It was very very windy and a completely different feel from Royal Savoy. Felt more like a 'beach' hotel. We prefer everything at the Royal Savoy. On day three of our stay, It warmed up to 72 and the sun finally came out. We did sit out on the lawn area on a Bench style chair/lounge. It was comfortable enough for us and was not a hard lounge chair. Pool staff were nice and attentive. We were lucky to be there when hotel was not full so we were able to get this style seatinG. There are only a few and not faving or near the pool. There is a pool restaurant, but waitstaff does not come around for orders. Also only sandwiches and drinks are on the pool menu, not the pizza or other dishes offered. You must go and place orders I believe. All those items must be eaten at the pool restaurant. No real snack food available such as chips or flatbread pizzas. But it's okay. All in all I would highly recommend this hotel to stay and for breakfasts and pool. Our breakfast was included as a part of our stay/booking rate. Savoy Palace, Diretor-Geral at Savoy Palace, responded to this review Dear Valued Guest,Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay with us.We are delighted to know that you enjoyed our privileged location, the beauty of the landscaping, the comfort of your room and the friendliness of our team. It is also a pleasure to learn that you appreciated the breakfast experience, the pool area, the complimentary room upgrade and the High Tea experience, which clearly became one of the highlights of your stay.Your kind comments regarding the attentiveness of our pool team, the spaciousness of the accommodation and the overall atmosphere of the hotel are sincerely appreciated and will be shared with our colleagues with great pleasure.At the same time, we thank you for your constructive observations. Regarding communication, we are pleased that you found our Front Office team helpful, although we regret if some interactions with other departments did not fully meet your expectations. As an international hotel welcoming guests from all over the world, we continuously encourage language development and training across our teams.We also appreciate your comments regarding the Bali Beds. These experiences are designed as an optional service, offering an additional level of comfort, privacy and personalised amenities. Nevertheless, we fully understand that preferences may vary and appreciate your perspective on this matter.Regarding the delivery charges and room service-related fees, these reflect the operational service associated with the delivery request. However, we thank you for sharing your opinion, which is always valuable for our continuous evaluation of the guest experience.We are pleased to know that you enjoyed the breakfast offering overall. Concerning takeaway items, food safety and operational procedures may occasionally limit certain items from being removed from the restaurant, although our team is always happy to assist whenever possible.We also regret to learn that your experience at Atelier Orchidaceae did not fully meet your expectations. Guest feedback is extremely important to us and your comments regarding both the menu presentation and dining experience will be shared with the relevant team for careful review.Thank you once again for your balanced and comprehensive feedback. We are particularly pleased that, despite the points raised, you would highly recommend the Savoy Palace and that so many aspects of your stay left a positive impression.We hope to have the pleasure of welcoming you back to Madeira and to the Savoy Palace in the future.Warm regards,José António PereiraGeneral Manager

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• User:Makoto N

  Trip type: Couples

  Fantastic luxrious hotel for our honeymoon

  12 May 2026

  We stayed at Savoy Palace for about a week in May 2026, for our honeymoon. We stayed in one of the Junior Suite rooms.Pros(1) Beautiful architecture, and extremely beautifully maintained, I love the swimming pools and the gardens surrounding the main pool(2) Our room offered a great view of the ocean as well as the swimming pool anmd the gardens(3) Conveniently located; close to the center of Funchal (10-15min walk), close to the scuba dive shop (less than 10 min walk), but far enough from the center it is quiet(4) Large parking lot, no expensive valet with long wait, easy to get in or get out with a car(5) My wife loved the spa and the massage(6) Frequent and meticulous cleaning of the room(7) Friendly staff(8) Nice bars, especially on the rooftop(9) Very nice breakfastCons (not many...)(1) On the firts day, we stopped the AC as soon as we checked in since the room was too cold, but when we came back, the AC was on and the room was freezing again. It happened only on the first day(2) Once I forgot to remove the "don't disturb" sign from the door when we went out, and the room was not cleaned when we came back in the late afternoon. There was a manager looking lady on the corridor so I asked her if room cleaning can be arranged, but she just said no, looking busy, and left. Not a nice attitude. But this happened only once.(3) Restauirant closed early, and the food choices were a bit limitedAll in all, we were very happy with the hotel, and we would come back to stay. I passed by a few other 5-star hotels (many are in the same area), but I thought Savoy Palace looked better than all. Savoy Palace, Diretor-Geral at Savoy Palace, responded to this review Dear Valued Guest,Thank you very much for taking the time to share such a detailed and thoughtful review regarding your recent honeymoon stay with us.We are truly honoured that you chose the Savoy Palace for such a special occasion and delighted to know that your overall experience was so positive and memorable.It is especially rewarding to learn how much you appreciated the architecture and maintenance of the property, the swimming pools and gardens, the views from your Junior Suite, as well as our location and accessibility. Your kind comments regarding the Laurea Spa experience, the breakfast offering, the rooftop SkyBar, the cleanliness standards and the friendliness of our team are equally appreciated and will be shared with great pleasure across the different departments.We are also pleased to know that the convenience of the parking facilities and the peaceful atmosphere of the hotel contributed positively to your stay, particularly while still allowing easy access to the centre of Funchal and surrounding activities.At the same time, we sincerely regret the inconveniences mentioned during your stay. Regarding the room temperature on the first day, we are sorry that this affected your initial comfort. Please note that our team is always available to assist with room climate adjustments in order to ensure the most comfortable environment possible throughout the stay.We also regret the situation related to the housekeeping service and particularly the impression left by the interaction you described. While the “Do Not Disturb” sign naturally prevents the team from entering the room during servicing hours, we fully understand your frustration regarding the manner in which the situation was handled later in the day. Please also accept our sincere apologies if the attitude perceived during this interaction did not reflect the level of attentiveness, care and hospitality that we strive to provide to all our guests.Regarding the restaurant schedules and dining options, we appreciate your observations and will certainly take them into consideration as part of our continuous evaluation of the guest experience.Nevertheless, it is truly rewarding to know that, overall, you were very happy with your stay and that the Savoy Palace stood out positively among other luxury properties you visited during your time in Madeira.Thank you once again for your generous comments and for your trust in the Savoy Palace. We very much look forward to the pleasure of welcoming you back for another memorable stay in the future.Warm regards,José António PereiraGeneral Manager

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• User:davidmE77AN

  Trip type: Couples

  Awesome hotel with an abusive manager

  12 May 2026

  The hotel is fabulous and rivals the best in the world. My wife and I had a subpar experience at the restaurant for dinner. We complained to a manager we will call JP. I spoke to him on the telephone. After explaining the bad service, he questioned me because his team that botched our experience didn’t have notes of such. He offered us nothing that we wanted. I asked for a 25 euros credit on future food purchase. He refused. I said ok, but if I write a review, it will an honest one. He raised his voice in anger and I told him to cease and desist we are ending this conversation now! So abusive that I woke up in the middle of the night. No one from the hotel apologized nor compensated us in anyway. We informed Amex Travel of the experience also. Great hotel with an unhinged manager who treated an affluent customer with great disrespect. Think about it before booking.

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• User:andydillon

  Trip type: Couples

  Excellent hotel and location to central Funchal

  03 May 2026

  Excellent hotel service is outstanding and the variety of restaurants is excellent with varied menus and high quality food. Savoy Palace, Serviços ao cliente/atendimento at Savoy Palace, responded to this review Dear Valued Guest,Thank you very much for sharing your kind feedback regarding your recent stay with us.It is with great pleasure that we learn that you enjoyed both the hotel and its location, allowing convenient access to central Funchal while experiencing the comfort and atmosphere of the Savoy Palace.We are especially delighted to know that the service provided by our team stood out positively throughout your stay. Your recognition of the variety and quality of our restaurant offerings is equally appreciated, as we continuously strive to provide diverse and refined dining experiences capable of meeting the preferences of our guests.Your generous comments are truly valued and will be shared with our teams with great pride.We very much look forward to the pleasure of welcoming you back to the Savoy Palace for another memorable stay in Madeira.Warm regards,José António PereiraGeneral Manager

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