Sentido Galomar

Recent Reviews: 180

• User:Tintinsfreundin

  Trip type: Friends getaway

  Ants in the room! Stay away!

  04 Dec 2025

  The checkin process took around 20 minutes. We had booked a garden room for one night and had another reservation for a seaview room for the second night. It was not possible to stay both nights in the seaview room. We noticed that there were lots of ants crawling on the wall. We called reception and they said they would send someone to fix it. After half an hour, the guy arrived with a bottle of spray, which he sprayed on the ants. The spray made the room smell bad. What's more, ants were still crawling up and down the air conditioning unit. We called reception again and they gave us a new room. In the morning, when I was going to make instant coffee, I discovered ants around the coffee mugs. Reception also told us that our luggage would automatically be moved from the room to the new room. When we returned to the hotel after sightseeing in Funchal, our luggage was not in the new room. Nor was it in the luggage room. The lady from reception went down to the old room and there it was. The breakfast was plentiful and it was nice to sit outside and enjoy the view while we ate.The saunas were also good.I would never stay at this hotel again. It wasn't worth €100 per person per night. Sentido Ambassador, Guest Services / Front Office at Sentido Galomar, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced during your stay, especially regarding the ant problem and the inconvenience with your luggage. This is certainly not the standard we aim to provide, and we sincerely apologize for the discomfort caused.We appreciate your comments about our breakfast and sauna facilities and are glad to hear that you were able to enjoy these aspects. Regarding the room allocation and the ant issue, we have already reviewed our procedures to ensure faster and more effective solutions in the future.We regret that your experience did not meet your expectations and understand your frustration. Your feedback is invaluable in helping us improve, and we hope that you might consider giving us another chance in the future.Kind regards,Sentido Ambassador

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• User:lynneh33

  Trip type: Couples

  Fabulous hotel with breathtaking ocean views

  16 Nov 2025

  We stayed here for 2 weeks in October (Jet 2 package holiday).The hotel staff were always pleasant - polite and extremely helpful.We had a garden room which had partial view of pool.The room was clean and comfortable a little limited on storage when staying 2 weeks (but this did not bother us) the bathroom was large and clean. The bed & pillows were extremely comfortable.We were bed & breakfast, so can only comment on breakfast (lots of choice and very tasty) The views from breakfast area were fabulous lovely sunrise views across ocean. We used the spa twice (4 different types of massage) the prices were sensible and the staff were very good (Carolina completed my massages she was excellent) . The pool is not heated but the whole pool area is lovely. The hotel is in fabulous location for those keen on watersports snorkeling, diving and canoeing and the location is much quieter than Funchal. It cost 2 euro 60 cents for the bus to funchal (bus stop short distance from hotel). Or 20 euro for a taxi. We had hire car for 1 week there is street parking (prices very sensible parking charges only apply between 8am to 7pm and it's free after 2pm Saturday and all day sunday)I would definitely recommend this hotel to family or friends who are visiting Maderia. Sentido Ambassador, Guest Services / Front Office at Sentido Galomar, responded to this review Dear lynneh33,Thank you for sharing your positive experience. We are delighted to hear that you enjoyed the breathtaking ocean views and found our staff to be polite and helpful throughout your stay. It is wonderful to know that you found your garden room to be comfortable, and that the breakfast offerings met your expectations, especially with the lovely views during your meals.We appreciate your feedback regarding the storage in the room, as it helps us understand our guests' needs better. It is also great to hear that you had a pleasant experience at the spa, and we will be sure to pass along your compliments to Carolina.We acknowledge your comments about the pool area and thank you for highlighting our location, which offers a quieter alternative to Funchal while still providing easy access to various activities. Your recommendation means a lot to us, and we hope to welcome you back in the future.Best regards,Sentido Ambassador

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• User:Venture822268

  Trip type: Couples

  Pleasant Hotel

  02 Oct 2025

  Overall enjoyed a week here at the end of September. The room was fine, large bed and modern bathroom. The room was supposed to be one with a 'sea-view' but sea was only visible across the pool. Ask for a room higher up. The pool filtration equipment runs 24/7 which means you have to keep the sliding door closed. The pool is good though as its salt water but it is quite small.Breakfast is served in the Atlantis restaurant, has a good and varied choice. Don't miss having lunch or dinner here as the food and service is outstanding, along with the view. All of the staff were very helpful and friendly with one exception. That that was on our arrival. The person on reception gave a very negative impression, they really didn't want to be there, reeling off a list of what was where and whether is was available in a very dull monotone delivery. Thankfully this was an exception. We then made our way to the Capoeira Bar where we were welcomed as valued guests by the lovely staff there.

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• User:DuarteFernandes

  Trip type: Family

  Food not good and service not great

  12 Sept 2025

  This is only related to the restaurant Sentido in the Galo pool swimming. Services very poor, food not tasty, some employees only talk in English. The major problem is the food.

• User:Pippa116

  Trip type: Couples

  Amazing stay at Galomar.

  11 Aug 2025

  We had an incredible experience at Sentido Galomar; the staff were always helpful and friendly. The hotel has access to a Lido which leads to a nature reserve which is great for snorkelling. We went B&B and the breakfast was excellent; there was a lot on offer both hot and cold. The bar where you have breakfast overlooks the sea and was a highlight of the holiday. The pool is lovely and relaxing. There isn’t any music played around the pool which makes it tranquil and serene. The people who visit there are quiet and active so there are always sunbeds available. If you hire a car there is street parking and the hotel has some free parking but this is all dependent on availability; we were always able to get parked close to the hotel. We used the gym access at Galosol and used the bar there for lunch. Locally there are LOTS of brilliant restaurants to choose from. We want to go back in the future.

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