tod blue logo

tod logoLogin/Create Account

flagUK

call icon0204 505 9777

Homeportugal

Vila Gale Santa Cruz

images

View Gallery

image url
image url

Vila Gale Santa Cruz

locationSanta Cruz, Madeira

Share this Dealshare

About Vila Gale Santa CruzAbout Vila Gale Santa Cruz

Location

This beach hotel in Santa Cruz (Madeira) is situated directly beside the sea. Funchal is just 15 minutes away, while Funchal airport is only 5 minutes from the hotel. The promenade and the aqua park are also nearby. There are also stony and pebble beaches in the area.

Facility

The hotel has 4 junior suites and 258 double rooms, which are located on 4 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service and a coin-operated laundry. A bicycle hire service gives guests the opportunity to explore the surrounding area independently. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. Guests can enjoy the sea view from a balcony or terrace. All rooms are carpeted and include a double bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has 262 non-smoking rooms and smoking rooms.

Sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. With paddle boating, canoeing, snorkelling, diving, water aerobics and aquafit available, fans of water sports will have plenty to choose from. Sport and leisure facilities at the hotel include a gym, billiards and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments and hydrotherapy treatments. Additional amenities include an entertainment programme for children with a number of fun activities.

Meals

Various dining options are available, including a breakfast room, a café and a bar. Delicious specialities await guests in 2 non-smoking, air-conditioned restaurants. Catering options include bed and breakfast, half board, full board and all-inclusive. A generous breakfast buffet, lunch and a comprehensive dinner buffet offer plenty of delicious variety.

Payment

The following credit cards are accepted: VISA, Diners Club and MasterCard.

Amenities at Vila Gale Santa Cruz Amenities at Vila Gale Santa Cruz

  • Facilities

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Foyer

    • -

      Games room

    • -

      Garage

    • -

      Hotel Safe

    • -

      Kids Club

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Pets

    • -

      Playground

    • -

      Restaurant(s)

    • -

      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Shops

    • -

      Theatre

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Contactless room service

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      Housekeeping only upon request

    • -

      Hygiene training for staff

    • -

      Mandatory mask-wearing

    • -

      Medical teleconsultation

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Packaged meals

    • -

      Protective equipment for employees

    • -

      Protective hygiene screens

    • -

      Protective masks for guests

    • -

      Sanitiser dispenser

    • -

      Social distancing regulations

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      All inclusive

    • -

      Breakfast Buffet

    • -

      Evening Buffet

    • -

      Full Board

    • -

      Half Board

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Aqua aerobics

    • -

      Billiards/Snooker

    • -

      Canoe

    • -

      Children's Entertainment

    • -

      Children's Pool

    • -

      Cycling/Mountain Biking

    • -

      Diving

    • -

      Golf

    • -

      Gym

    • -

      Horse Riding

    • -

      Indoor Pool

    • -

      Jacuzzi

    • -

      Massage

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Pedalo

    • -

      Sauna

    • -

      Steam bath

    • -

      Sun loungers

    • -

      Sun terrace

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Golf Course

0 m

Sea

20 m

Beach

20 m

City Centre

250 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

743

Very Good

582

Average

184

Poor

50

Terrible

44

Recent Reviews: 1603

  • User:705eleanors

    Trip type: Friends getaway

    Friends getaway

    rating30 Apr 2026

    We booked this hotel through Jet2 travelling from the UK. Let me first say this hotel is Portuguese owned and they clearly do not welcome or appreciate British customers. There is no information in the room in English and very little anywhere else. Jet2 should not be sending their British customers here. The reception staff were borderline hostile to us in the main, ignorant mostly. Never felt so unwelcome on holiday. We were bed and breakfast so ate in the resort largely. Breakfast was good, lots of choice.The hotel was very clean throughout. I have never stayed at a 4 star hotel before that has no tea and coffee making facilities in the room. Very poor in my opinion. You can hire a kettle from reception? Whether you can also buy tea and coffee making items I don’t know as we didn’t hire a kettle. Seems ridiculous for what you pay that there is nothing to make a drink with. I would never ever return to this or any other hotel in this chain. You are happy to take our money, don’t be so rude and hostile to paying guests. Vila Galé Hotéis, Owner at Vila Gale Santa Cruz, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed the breakfast offering and the overall cleanliness of the hotel.We are, however, truly sorry to learn that certain aspects of your stay did not meet your expectations. This is not reflective of the experience we aim to provide, and we sincerely regret that you felt unwelcome. Our team is committed to offering warm, professional and respectful service to all guests at all times.Regarding information in the hotel, we would like to kindly clarify that all key guest information is available in both English and Portuguese, both in-room and throughout the hotel.In relation to in-room facilities, we would also like to inform you that kettles are available free of charge upon request at Reception, and our team is always pleased to provide one to ensure greater comfort during your stay.We truly value all feedback as it helps us to improve, and we hope that despite your impressions, you might consider giving us another opportunity in the future to provide you with a more positive experience.SincerelyCarla de SousaManager

  • User:G7482CNsusane

    Trip type: Couples

    Stay here if you like Big Hotel

    rating11 Jan 2026

    To be fair, I think this hotel would be ranked higher by a different kind of guest. This is really a large all-inclusive charter vacation type of hotel. The English-language website gives false information about the hotel. The website notes that there are two restaurants - even provides menus for the fictional restaurants. In truth, there is one and the only dinner is an all-inclusive buffet. The front desk never mentioned this. There are strange rules - you have to book time to use the indoor pool and get towels from the reception right before your booking - terrible towels too. When you pick up your towels, they don’t tell you need buy swimming hats so you have to go back up from the pool to do so. On top of everything, we checked out of the hotel before breakfast because we had an early cab, went down for a cup of coffee at the breakfast bar. The lobby was dark and no one but the staff member and us around. We then ran up (15 minutes later) and went to our cab and the same reception staff member chased us down the steps yelling that we hadn’t checked out. Seriously. On the plus side, the hotel is pretty and the town cute. Vila Galé Hotéis, Owner at Vila Gale Santa Cruz, responded to this review Dear Guest,Thank you for taking the time to share your feedback regarding your stay at Vila Galé Santa Cruz.We would like to clarify that the hotel does indeed offer two dining options: a buffet restaurant and an à la carte restaurant, both designed to provide a varied and high-quality dining experience for our guests.Regarding the indoor pool, the reservation system and towel collection process are in place to ensure a calm and organised environment, allowing all guests to enjoy the facilities in comfort and tranquillity.We are pleased that you appreciated the hotel’s appearance and the charm of Santa Cruz. Guest feedback is always valued, and we hope to have the opportunity to welcome you again and provide a stay that fully reflects the standards we consistently maintain.SincerelyCarla de SousaGeneral Manager

  • User:HarlequinKirkcaldy

    Trip type: Couples

    Lovely Christmas experience

    rating03 Jan 2026

    We stayed at Vila Gale during Christmas week,the first time we had been away from the UK at this time of year.The service and atmosphere at this hotel was excellent.We had the all inclusive package and the selection and quality of the food was great,plenty of choice.The bar and drinks available were also very good and a special mention for Nidia,her smile and always cheerful personality and exceptional service helped to make every evening a very pleasant experience.We also took advantage of the free shuttle service into Funchal,a must visit destination.The location of the hotel is perfect,just a short walk from the lovely little town of Santa Cruz which has to be one of the the prettiest places to see at Christmas,excellent decorations adding to the whole atmosphere of our holiday.Would certainly visit again. Vila Galé Hotéis, Owner at Vila Gale Santa Cruz, responded to this review Dear Guest,Thank you very much for taking the time to share such a detailed and positive review following your stay at Vila Galé Santa Cruz.We are delighted that you enjoyed the festive atmosphere, the all-inclusive package, and our team’s service—Nidia in particular will be pleased to hear your kind mention. It is also wonderful to know that you took advantage of the shuttle service and appreciated the charm of Santa Cruz at Christmas.Your comments are greatly valued, and we very much look forward to welcoming you back for another enjoyable stay in the future.SincerelyCarla de SousaGeneral Manager

  • User:Faldingworth

    Trip type: Couples

    Superb break

    rating16 Oct 2025

    Had a wonderful restful break, we were half board but ate in a different restaurant each evening, all restaurants were great value for money, with the exception of one where the Matre D was so miserable Vila Galé Hotéis, Owner at Vila Gale Santa Cruz, responded to this review Dear GuestThank you very much for taking the time to share your experience at Vila Galé Santa Cruz. We’re delighted to know that you enjoyed a restful and memorable break with us.Our team is dedicated to providing each guest with moments of comfort, relaxation, and genuine hospitality, so it’s a real pleasure to know that your stay reflected these values.We truly appreciate your kind words and look forward to welcoming you back soon for another wonderful stay in Santa Cruz.SincerelyCarla de SousaGeneral Manager

  • User:sherwood-forest-Lady

    Trip type: Solo travel

    Restful and relaxing hotel

    rating07 Oct 2025

    Hotel Vila Gale, is situated in the delightful little village of Santa cruz Madeira. Perfect for plane buffs with the airport nearby it is lovely to sit and relax watching the air traffic. Noise from the planes is unavoidable. It is always welcoming with fantastic staff that work so hard with never ending energy and always a smile. This was my third visit and staff remembered me and hugged me. Edgar, works non stop and runs the restaurant with great efficiency. Michelle (ma belle) was her usual cheerful self along with Monika, Sandra, and my lady on the pool bar and all the others who remembered me. The food was all good for me with a motto of try and if not liked don’t have again. You must remember that you are in a different country with different cuisine. However…. I noticed a few new faces but one in particular stood literally head and shoulders above the rest, for all the wrong reasons. He strutted about as if he was the be all and end all of the hotel with his hands in the pockets of the scruffy suit he wore. It was too small for him with short legs and sleeves, pulled tight to fasten the jacket and creased from here to eternity. He barked orders to ALL staff in the restaurant with a tone of nastiness and the hands still in pockets instead of getting stuck in himself. When i finished eating i retired to the jazz bar and lo and behold he was sat a metre away from the TV watching football. I was so upset to witness all this that i felt compelled to report it in to a higher authority. He was so nasty and loud with his nonsense reprimands in front of guests, that it looked really bad towards the hotel in general. Please do not be put off. It is a fantastic hotel with staff that makes you feel special. My thanks to Carla for her gentile way of listening to my complaint. All being well, i will see you again next year, Christmas and New Year 26/27.Thank you for the great service you give. Vila Galé Hotéis, Owner at Vila Gale Santa Cruz, responded to this review Dear Mrs Haynes,Thank you very much for sharing your feedback following your recent stay with us at Vila Galé Santa Cruz. It was truly a pleasure to welcome you back, and we are delighted to know that you continue to enjoy our hospitality, the dedication of our team, and the warm atmosphere that characterises our hotel.Your kind words about Edgar, Michelle, Monika, Sandra, and our pool bar team are sincerely appreciated — they will be thrilled to know they helped make your stay so memorable once again.We are also grateful for your constructive comments. Please rest assured that we take all guest feedback seriously, as it enables us to maintain the high standards of service that we strive for. Your observations have been noted and addressed with the appropriate attention and care, as mentioned during our conversationOn behalf of the entire team, I would like to thank you once again for your loyalty and kind appreciation of our work. We very much look forward to welcoming you back next Christmas and New Year for another enjoyable stay in Santa Cruz.With kind regards,Carla de SousaGeneral Manager

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews

Trustpilot