Ac Hotel Porto

Recent Reviews: 818

• User:Rajesh K

  Trip type: Family

  Okay Stay in decent rooms

  12 May 2026

  Located slightly away from downtown Porto, but with good connectivity to the city. The lobby was not very large, but check-in was fairly quick. However, post that it was a bit funny! To get the wifi details, we had to fill in some forms. I had booked 2 rooms, and I scribbled something on both - the receptionist did not even bother to read what I'd written, but gave me the wifi details! Wonder why they introduced this (what I felt was a waste) system.The rooms were average-sized with a workdesk and a recliner chair. No kettle or ironing board provided. There was a minibar in the room. My room faced the expressway, but there was no noise or disturbance. The lighting in the room was very good - I really like it when hotel rooms are well-lit and not shadowy! The bath area was spacious, but with minimal toiletries.The wifi was a bit funny - every now and then, the wifi on my phone would stop working, and I would have to log in again. Bit of a headache.Breakfast was on the 1st floor and opened only at 7 sharp. To enter, you had to give your name and room number to the staff - showing the key card alone did not work! Not much of a spread. AC Porto Hotel, Owner at AC Hotel Porto, responded to this review Dear Mr. Rajesh,Thank you for sharing such detailed feedback about your stay at our hotel.We greatly value your comments. These kinds of observations help us identify areas for improvement and work with our team to provide a smoother and more comfortable experience.We truly appreciate the time you took to send us this feedback. We hope to have the opportunity to welcome you again and offer you a more satisfying stay.Kind regards,Eva BlancoFront Desk Manager

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• User:G3282VLjamest

  Trip type: Solo travel

  Marriott ac hotel with no service

  17 Apr 2026

  I am staying at the ac hotel in Porto for 2 nights. I was traveling with a tour group. Because I have a gold elite status, I asked whether I could have an additional bottle of water. The receptionist flatly refused. Then it turns out that the coffee maker and the tea/coffee is missing in the room. I called the receptionist, and he rudely said you don't get it in your room. In other words because we traveled with a tour, they decided to remove the coffee maker and give guest no ability to heat up the water and make tea or coffee. I asked to speak with manager He said there's none, then I asked to.speak with the duty manager. He said that wasn't possible. My conclusion is that this hotel has no desire to give customer service. It is extremely disappointing to see a Marriott hotel like this. Even though the room is clean, this kind of hotel staff behavior is not acceptable at any Marriott I have never stayed in a hotel that doesn't offer any coffee or tea maker, even the cheapest hotel like Hilton garden inn or holiday inn Express would have it. I decided to give this hotel one star so that they will correct their behavior. I urge strongly that Marriott audits this hotel because they do not satisfy the standards that Marriott guests are accustomed to. AC Porto Hotel, Owner at AC Hotel Porto, responded to this review Dear Mr Tan,First of all, we would like to thank you sincerely for sharing your experience with us. We are deeply sorry that your stay did not meet your expectations and we offer our sincerest apologies for your perception of the service received.We would like to clarify that, at present, not all our rooms are equipped with a coffee machine. However, we are fully aware of how important this service is to many of our guests and are actively working to introduce coffee makers in more rooms, with the aim of improving the overall experience. We would also like to inform you that coffee makers are available on request, subject to availability, and our reception team will be happy to provide them whenever possible. We are also aware that the coffee maker was provided the morning after your request.We are equally sorry if the information provided by our team was not communicated in the most appropriate manner. It is by no means our intention for a guest to feel neglected or treated discourteously. We will share your comments with the relevant team to reinforce our standards of service and communication. We appreciate you highlighting the cleanliness of the room and are genuinely sorry that other aspects marred your stay. Your feedback is very valuable to us and helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with the quality experience you expect and deserve at a Marriott hotel.Kind regards,Eva BlancoFront Desk Manager

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• User:jawsie1

  Trip type: Family

  Good choice for Porto football

  03 Nov 2025

  This hotel is located out of the main city, with a metro station a short 5 mins walk from walk away. It is literally in the shadow of the Dragao stadium (Porto FC) so for a match it’s absolutely ideal. It’s also walking distance to the suburban trains from Contumil. The hotel itself is fine - for elite members (I am Titanium) you only get a food/drink credit, not free breakfast, and this amount won’t cover breakfast completely. Also the breakfast only started at 7am (and actually was a bit later than that) so if you need to make a fast start be aware. We were upgraded to a suite which was very spacious, and as you’d expect all he room facilities worked well. Overall a good choice.

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• User:Vincent C

  Trip type: Couples

  Would Recommend

  30 Oct 2025

  So knowing the distance from downtown Porto, I was prepared the it was not a big deal. The walk to the metro was good and being beside the Continente was useful for us since we did our breakfast runs there. The room was comfortable and the staff was friendly and helpful. We booked using Marriott points and were happy with the location. Easy to get Ubers/Bolts to and from places if need be. We also did many day trips from Porto so we did spend lots of time going to the Campanha station anyways which was 1 stop away. We stayed 5 nights here.

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• User:Maria S

  Trip type: Couples

  nightmare supper date with friends that we hadn't seen for a very long time.

  19 Sept 2025

  Yesterday 19sept.we had a buffet dinner at this hotel with friends,we were horrified with the quality and quantity of food,when trays emptied they were not refilled,this is unacceptable we paid and left the hotel hungry and angry.will never go back . AC Porto Hotel, Owner at AC Hotel Porto, responded to this review Dear Ms.Maria,We’re truly sorry to hear about your experience. This is far from the standard we aim to provide. Your feedback has been shared with our team for immediate review and improvement. We sincerely apologize and hope to have the opportunity to serve you better in the future.Kind regards,

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