Castrum Villae

Recent Reviews: 133

• User:leonors752

  Trip type: Couples

  Most disgusting and unhealthy accomodation I've been

  03 Sept 2018

  Terrible 3* Hotel, I've never paid so much for such a terrible accomodation, cleaning conditions are disgusting, it does not even reflect a developed European country, for sure inspection does not come to such remote place to evaluate the conditions of this hotel. Dust on the headrest of the bed, an empty bottle of water left under the desk from previous clients, rusty toilet bin, mold on every walls, spiderwebs on the windows, peanuts on the table of the bar at 08:00 opening time, and so on!!!!! This is disgusting unbelievable!! Raquel Santos, Vendas at Hotel Castrum Villae by Walk Hotels, responded to this review Estimado cliente,Primeiramente gostaríamos de lhe agradecer pela preferência pelo Hotel Castrum Villae by Walk Hotels, assim como, por disponibilizar um pouco do seu tempo para nos deixar um comentário.Lamentamos que a sua estadia não tenha cumprido com as suas expectativas e agradecemos o seu feedback que nos ajudará a melhorar a prestação dos nossos serviços.Esperamos poder repetir o gosto de o receber no nosso Hotel numa futura oportunidade.

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• User:Daniela V

  Trip type: Couples

  For one week

  30 Jul 2018

  The hotel was full in the reservation but they were nice and give us the posibility to reserve the room for special needs. The room was big and the wc was clean and new. The soundproofing of the walls could be better, and also the hotel was full, but we had the change of having nice silent room neighbors. The breakfast was served at 8am with a lot of choices, lot of different types of bread, fruit and they were always cheeking to refill anything needed. The staff is very polite and tries to help every time they can, even if they are not responsible for it. In our case the lunch and dinner was included and it was served in an restaurant near, with is considered by the locals the best restaurant near by, so it was a goo experience. Raquel Santos, Vendas at Hotel Castrum Villae by Walk Hotels, responded to this review Estimado cliente,Primeiramente gostaríamos de lhe agradecer pela preferência pelo Hotel Castrum Villae by Walk Hotels, assim como, por disponibilizar um pouco do seu tempo para nos deixar um comentário.As suas sugestões são extremamente importantes para nós, pois, só assim conseguimos manter uma prestação de serviços em constante evolução.Esperamos poder repetir o gosto de o receber no nosso Hotel numa futura oportunidade.

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• User:Vasyl M

  Trip type: Couples

  Good times, perfect rest

  18 Jul 2017

  This hotel is perfect for the vacation from the big letter. The area is so ecologically clean. Landscapes are awesome. Service and all the employees are kind and professional. Feels like new born after a visit to this hotel. Recommended! Patricia Z, Diretor-Geral at Hotel Castrum Villae by Walk Hotels, responded to this review Thank you for sharing with us your experience, we are in the village indicated the 7 natural wonders of Portugal, nature really favors us along with this we always seek to improve our structure and hospitality. Always feel welcome.

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• User:Diana-Guerra

  Trip type: Couples

  This hotel needs renovation

  05 Sept 2016

  This Hotel is located in such a nice place and it is a pitty. It needs urgent renovation!! Our room was smelly (mold smell) and we had to open the windows constantly. The bed was not confortable at all and general furniture needs renovation. Besides that, breakfast was so weak! Carlos O, Gerente de relações com clientes at Hotel Castrum Villae by Walk Hotels, responded to this review Agradecemos a crítica e atenção sempre para nós construtivas.De facto a quando da estadia,nada nos foi chamado á atenção pois teríamos imediata intervenção para qualquer inesperada situação.Somos um Hotel de montanha e com base nesse conceito,procuramos servir sempre pelo melhor.Assentamos também num princípio relacionado entre a qualidade e o preço que pretendemos manter.Somos todavia a agradecer as observações sendo que o corrigível assim será.

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• User:CarlosBF

  Trip type: Friends getaway

  Confort surrounded by pure nature.

  27 May 2012

  The hotel is confortable and well kept.The only detail is, not enough light in the washroom.The staff is very friendly and try their best to make Your stay as pleasant as possible.I had dinner there and, even though is not outstanding, the buffet is decent and some main courses are well cooked. Price is good. Carlos O, Gerente geral at Hotel Castrum Villae by Walk Hotels, responded to this review Muito obrigado pela atenção e simpatia sendo que a sua crítica nos estimula a mais e melhor!

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