Chic&Basic Gravity

Recent Reviews: 395

• User:KylieMinge

  Trip type: Family

  Very good hotel, could do some things a lot better.

  02 Jun 2026

  This, on the whole, is a very good hotel. Centrally located, excellent staff, clean spacious rooms, fantastic breakfast (choice, cost etc), great beds, lovely shower and toilet (but the smallest basin ever), great TV, bar facilities in Reception, didn’t try the restaurant (but apparently it is very good), 'free' afternoon beverages and cake, modern and quirky (though not to my taste, I’ll mention this later).However, there are a few down points. Things I consider as basic room requisites were provided INITIALLY, but then if you wanted them topping up, this had to be requested at Reception. Which for the ROOM PRICE CHARGED, I personally think is wrong.Things that are advertised as being in the room - drinking water, coffee making facilities - yes, there’s a glass bottle and a Nespresso machine, with water and coffee pods and sugar, but ONLY ONCE on arrival, then ONLY if you ask for them at Reception afterwards. I was obviously consuming the drinking water and the coffee, but they were not replenished automatically. All under the pretence of being environmentally friendly and avoiding waste while saving the planet. I don’t buy it. Cost cutting more likely. I ended up with 1 sachet of sugar. What good is that to anyone?The management should spend more time and effort in making their guests’ stay better rather than sticking upside down plimsolls and fake plants on the ceilings. Apparently, this is quirky and fun. No. It’s both totally frivolous and unnecessary. So, you will not get your coffee and drinking water replenished, but you can console yourself by admiring upside down useless things stuck to the ceiling. Great!Another quirky thing. The hotel corridors are VERY dark with mirrored walls. Just like those fairground attractions that are designed to confuse you by playing with your senses. And they do. Be prepared for walking into a dead end mirrored wall. Yes, you should be able to see your reflection when approaching, but when you’re concentrating on finding your door in a dark corridor, you aren’t always looking where you’re going. Distracted, you think the corridor continues, then bash, you’ve just walked into a mirrored dead end wall. Be prepared, ESPECIALLY if your door, like mine was, is right next to a mirrored dead end wall and you go for the reflection instead of the 'real thing'.So, to conclude, the hotel does some things VERY well. But others, NO. It isn’t a cheap hotel, and I personally came away feeling I hadn’t had proper service for the money. I would not return but would also suggest you try it out for yourself. Front Desk gravity, Atención al cliente/recepción at Chic & Basic Gravity Hotel, responded to this review Dear Kylie,Thank you so much for taking the time to share such a detailed and thoughtful review. We truly appreciate your kind words about our central location, staff, rooms, breakfast, and amenities — it means a great deal to our entire team. We also sincerely thank you for your honest feedback regarding the areas where we fell short of your expectations. You raise very valid points about the replenishment of in-room amenities such as drinking water and coffee, and we completely understand your frustration. We will take your comments seriously and review our current practices to ensure our guests feel properly looked after throughout their stay, without needing to request basic necessities at Reception. Regarding the corridor design and décor choices, we appreciate you sharing your perspective. While these are intentional stylistic decisions, we understand they may not suit everyone's taste or practical needs, and your feedback will be passed on to the relevant team. We are sorry that, overall, you left feeling the service did not match the price point — that is never the experience we wish for our guests. We hope that, should you reconsider visiting us in the future, we will have the opportunity to provide you with the stay you truly deserve. Warm regards,Juliana Soares - Front Office Team

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• User:GrandTour46820987119

  Trip type: Solo travel

  Enjoyable break in Porto

  22 May 2026

  I stayed in beginning of March, had a very clean and spacious room. There was drinkable water and coffee machine was available. The lobby has always a staff member available and very well located. Had good time and i think it was really good in general in terms of of value for money. Front Desk gravity, Atención al cliente/recepción at Chic & Basic Gravity Hotel, responded to this review Dear guest, Thank you for your kind review!We are very happy to know that you enjoyed your stay, especially the clean and spacious room, the coffee machine, and our location. It is also great to hear that our team was always available to assist you.We hope to welcome you again soon in Porto!Best regards,Lívia Sortino - Front Office Team

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• User:Barbara J

  Trip type: Family

  CHIC IN A CHEESE WHEEL :)

  16 May 2026

  We stayed for a week and loved every minute..This is an excellent hotel with an amazing and exceptional young staff. Our room was nice and clean, the restaurant was our favorite in Porto…I think we tried everything on the menu. HOWEVER, IT’S THE SMILING FACES AND HOW THIS STAFF REPRESENTS PORTUGAL THAT IMPRESSED US THE MOST. WE WILL ALWAYS REMEMBER YOU! The Barbara’s 🩷 Front Desk gravity, Atención al cliente/recepción at Chic & Basic Gravity Hotel, responded to this review Dear Barbara,Your beautiful words truly touched our hearts. Thank you so much for taking the time to share such a thoughtful and heartfelt message with us.It was an absolute pleasure to welcome you during your stay, and knowing that you enjoyed such special moments with us means more than we can express. We are delighted that you loved your room and our restaurant — and we smiled reading that you nearly tried everything on the menu!What moves us most is knowing that it was our team who made your experience unforgettable. Your kind words will be shared with every member of our staff, who work each day with genuine care, joy, and pride in sharing the warmth of Portuguese hospitality.Knowing that you will always remember us is the greatest gift we could receive. Please know that we will remember you just as fondly.We truly hope to welcome you back to Porto again very soon, so we can create even more wonderful memories together.Kindest Regards,Nuno MartinsFront Office Team

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• User:Julie S

  Trip type: Friends getaway

  Brilliant hotel and a great base for exploring

  14 May 2026

  A brilliant funky quirky place to stay. It's a great base to go and explore. Lot's of restaurants and cafés close by. Breakfast was very good, bucks fizz available. Hotel lovely and clean, rooms very comfortable and the outside space was lovely to sit and relax in the sun. Love the upside down swimming pool etc. The staff were amazing, very helpful friendly and efficient. I could not fault this hotel and would definitely go back. The free tote bag was a lovely touch and the welcome drink of a glass of Port was lovely Front Desk gravity, Atención al cliente/recepción at Chic & Basic Gravity Hotel, responded to this review Dear Julie S,Thank you very much for your wonderful review.We are delighted to know you enjoyed the hotel’s unique atmosphere, comfortable rooms, excellent breakfast, and relaxing outdoor spaces. It is also great to hear that you appreciated the little touches such as the welcome Port, the tote bag, and our friendly and helpful team.We truly appreciate your kind words and are very happy that you had such a great stay with us. We would be thrilled to welcome you back again in the future.Warm regards,Ariana ArceFront Office Team

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• User:Mary H

  Trip type: Friends getaway

  Recommendation for Chic & Basic Gravity

  29 Apr 2026

  I was very happy with our choice to stay at this hotel. The location was perfect. It’s close to or within walking distance to many of the cities attractions, restaurants, and cafes yet it was quiet and a nice relief from the chaos and noise you normally have in the city. It’s very clean and the staff at reception and in the restaurant were extremely friendly and accommodating. The breakfast buffet was very good. I made one suggestion at check out to improve the floor of the shower stall, it was slippery. Definitely recommend staying here. Front Desk gravity, Atención al cliente/recepción at Chic & Basic Gravity Hotel, responded to this review Dear Guest,Thank you so much for your kind and thoughtful review. We’re truly delighted to hear that you were very happy with your stay.It’s especially rewarding to know that our cleanliness standards, breakfast offering, and—most importantly—our team made a positive impression on you. Your kind words about our staff’s friendliness and attentiveness will certainly be shared with everyone.We also greatly appreciate your constructive feedback regarding the shower floor. Guest comfort and safety are very important to us, and your suggestion has been noted and will be carefully considered as we continue to improve our facilities.It was a pleasure having you with us, and we sincerely hope to welcome you back again on your next visit to Porto.Warm regards,Gabriela Araujo, Front Office Team

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