Descobertas Boutique Hotel

Recent Reviews: 419

• User:Dreamer46538074000

  Trip type: Couples

  Really enjoyed this hotel

  16 Feb 2026

  Lovely hotel good location near the Riverside nice restaurants nearby. Staff were very friendly and helpful. For breakfast there was a great choice of food hot and cold. I would definately stay there again

• User:momof3boysnj

  Trip type: Couples

  Beware: Hotel’s Lack of Communication and Billing Errors

  10 Oct 2025

  We arrived in Porto, excited for our stay, only to be met with a frustrating situation. When we checked in, they charged us for our 3-night stay, which was expected. However, I later noticed they also charged me for an additional 3-night stay that began the day before, which I had canceled via their website. I never received a confirmation of that cancellation, so I followed up with an email on the same day, but received no response. A few days later, I emailed again to confirm our new reservation, and confirm the cancelation and AGAIN, no reply. However, I did receive an automated email with the new booking confirmation. Before we traveled to Portugal about a week ahead of our stay in Porto I emailed (copy and pasting address from website) to confirm our stay and yet again no reply. Perhaps this should have been a red flag.The hotel staff asked if we could forward them all these emails - we did. Now charged for 2 separate reservations amounting to over (1400 euro). They said they would take care of it the first night and nothing. Next day, they would take care of it later that morning. Came back in the evening to be told there is no answer they need to speak to the Spanish group because they need to 'investigate' if we did indeed cancel this reservation? We told them all the emails we forwarded to them confirm the cancelation on multiple occasions. This is absolutely ridiculous. This has ruined our entire stay. The stress of the possibility to be charged an additional $700 was nerve-wracking. Because it wasn't they would get around to crediting the charge but 'investigating' IF we were going to be held liable. On the 3rd and last day we received an email stating their inestigation was complete and it was a technical error on their website. I would really be aware of staying here or with this hotel group. Personally I will make it my business to never stay with this hotel group again.My husband and I have traveled all over the world and have never experienced a situation like this ever. We felt we were penalized for something that wasn't our fault.As for the room itself (105), it was modern and comfortable, but the noise from the restaurant next door was unbearable. It sounded like the staff were working right in our room.I will also add as a first timer to Porto I would recommend staying a little further away from the river as everything (good restaurants, land marks, tours etc) are all up the hill away from the river.At this point, I would advise others to be cautious about staying here or with Aspasios hotel group, as their customer service and handling of issues has been super disappointing. Aspasios Apartments, Marketing at Descobertas Boutique Hotel By Aspasios, responded to this review Dear momof3boysnj,Thank you for taking the time to share your feedback. We’re very sorry for the confusion and stress caused by this situation and for the delay in providing a clear resolution.After carefully reviewing your case, we confirmed that there were two separate reservations under your name. Because we had not received an official cancellation for the first booking, it was automatically marked as a no-show and charged according to the reservation policy. Later, you checked in for the second reservation, and that stay was also charged upon arrival.Once you forwarded your emails to our reception team, we immediately escalated the matter internally to investigate what had happened. We acknowledge that our communication during this process could have been more timely and apologize for the lack of updates while we were verifying the information.After completing our internal review, we confirmed that the situation resulted from a technical error on our side, and the corresponding refund was processed. We understand how frustrating this must have been during your trip and truly regret the inconvenience caused.Regarding the noise you mentioned, we’re sorry for the disturbance from the nearby restaurant. For future stays, we’d be happy to assign you a quieter room upon request to ensure maximum comfort.Please rest assured that we’ve already taken steps to prevent similar issues in the future by:Improving how our system records and confirms cancellations.Ensuring guest emails are acknowledged more promptly.Strengthening internal communication between our reception and support teams.We truly appreciate your feedback—it helps us continue improving. Thank you again for sharing your experience, and we hope you might consider giving us another opportunity to welcome you in the future under better circumstances.Kind regards,The Aspasios Team

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• User:Lennart N

  Trip type: Friends getaway

  Vineepedition in Porto

  28 Sept 2025

  Perfect location, very nice rooms and a personal that gave us a maximum of service! Helped us with booking activities and were very easy to communicate with! Aspasios Apartments, Marketing at Descobertas Boutique Hotel By Aspasios, responded to this review Dear 857lennartn,Thank you so much for your wonderful feedback! We’re delighted to know you enjoyed the perfect location, comfortable rooms, and especially the attentive service from our team. It’s great to hear that we could assist you with booking activities and that communication was smooth and easy.We hope to have the pleasure of welcoming you back again soon!Warm regards,The Aspasios Team

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• User:MancsJohn

  Trip type: Couples

  Perfect in every way.

  18 Sept 2025

  Lovely little hotel in a splendid location on a small street one block back from the river.Recently converted it offers superbly appointed bedrooms, stunning marble bathrooms, air-conditioning and all mod cons. We stayed for 4 nights, enjoyed great sleep in very comfortable beds . The staff were really friendly and helpful, particularly the young man on reception who was a great ambassador for the brand.Breakfast was superb with a great selection of hot and cold food to choose from. We would definitely return and also try the groups other properties too.Thank you for a lovely stay. Aspasios Apartments, Marketing at Descobertas Boutique Hotel By Aspasios, responded to this review Dear MancsJohn,Thank you so much for such a thoughtful and detailed review. We are thrilled to know that you enjoyed the comfort of our rooms, the quality of the breakfast, and the friendliness of our staff. Your kind mention of our colleague at reception is especially appreciated — we will be sure to share your words with him. It is wonderful to hear that you are already considering a return visit and even exploring our other properties. We look forward to welcoming you back for another perfect stay!Best Regards,The Aspasios Team.

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• User:ken0klingensmith

  Trip type: Couples

  Great choice for visiting Porto

  30 Jun 2025

  Excellent accommodation very close to the river and all the action. The room was ideal for the two of us, and we really enjoyed having air conditioning during the very high temperatures during our 2-night visit. Very friendly and helpful staff with arrangements for restaurants, entertainment and taxis. Breakfast started the day completely. Aspasios Apartments, Marketing at Descobertas Boutique Hotel By Aspasios, responded to this review Dear ken0klingensmith,Thank you so much for your kind review! We’re delighted that you enjoyed the comfort of the room, the air conditioning during the hot days, and our central location by the river. It’s wonderful to know that our staff could assist with restaurants, entertainment, and transport, and that our breakfast gave you a perfect start to the day. We truly appreciate your words and look forward to welcoming you again soon!Best Regards, The Aspasios Team.

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