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Douro Palace Hotel Resort & Spa

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Douro Palace Hotel Resort & Spa

locationBaiao, Porto and North of Portugal

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About Douro Palace Hotel Resort & SpaAbout Douro Palace Hotel Resort & Spa

Location

This hotel is located right in the heart of Santa Cruz do Douro.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Sun loungers and parasols are available on the sun terrace. For guests who wish to keep active, cycling/mountain biking and fishing are available. Guests can enjoy indoor activities, including billiards. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments. An entertainment programme and live music are also options for entertainment.

Meals

The hotel includes a restaurant and a bar. Half board can be booked. A generous breakfast buffet and dinner are served every day. Gluten-free meals, vegetarian dishes and children's meals can be prepared on request.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Douro Palace Hotel Resort & Spa Amenities at Douro Palace Hotel Resort & Spa

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Half Board

  • Sport/Entertainment

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      Billiards/Snooker

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      Children's Pool

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      Cycling/Mountain Biking

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

12 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

274

Very Good

277

Average

94

Poor

21

Terrible

12

Recent Reviews: 678

  • User:Somethingidiscovered

    Trip type: Couples

    The bar.

    rating29 Mar 2026

    My review is about the bar only. The most boring elevator music..apparently chosen by the _ or a _ director and it is always the same. Elevator music in its most boring ever. Pool table has only one stick, the other one is waiting for glue. Awfull light. This is a 5 star hotel! Has anyone heard about great jazz and funky lights? Talk about a plan for not selling booze... really sad. JASE - Empreendimentos Turísticos, Guest Services / Front Office at Douro Palace Hotel Resort & Spa, responded to this review Dear Somethingidiscovered,Thank you for sharing your feedback. We are glad that you took the time to tell us about your experience. We note your comments regarding the bar’s music, lighting and pool table, and we truly appreciate your suggestions for creating a more lively and enjoyable atmosphere.Your feedback is very important to us as we continuously strive to enhance our guests’ experience and we will review your observations with our team to ensure a more enjoyable time for future visits.We hope to have the opportunity to welcome you back for an improved experience in the near future.Best regards,Daniela Valente

  • User:Joycetalks

    Trip type: Couples

    Spectacular views

    rating06 Oct 2025

    As part of a tour group I personally felt that the drive to and from this hotel was a bit daunting, especially in a large bus. The views are certainly beautiful but if you are not keen on high twisty roads then this one is not for you. The hotel was comfortable and the breakfast was very good. Dinner, buffet style was of a good standard with a fair amount of choice. There were tea and coffee making facilities in the room, but no milk was provided. There is a spa and reasonably priced, but no facial on offer , only massage. If you like to wake up to spectacular views, look no further. JASE - Empreendimentos Turísticos, Guest Services / Front Office at Douro Palace Hotel Resort & Spa, responded to this review Dear Joycetalks,We are delighted that you enjoyed the comfort of the hotel, the good breakfast and buffet dinner, and especially the spectacular views of the Douro Valley at Douro Palace Hotel Resort & SPA. The spa and in-room tea and coffee facilities also contributed to a relaxing and enjoyable stay. For guests who love waking up to breathtaking scenery and a peaceful atmosphere, this is the perfect destination.We also note your observation regarding the drive to the hotel. The Douro Valley is a unique and scenic area, and the roads reflect the beauty and character of the region. Your feedback is appreciated as we continue to enhance the experience for our guests.We hope to welcome you back for another memorable stay soon.Sincerely,Daniela Valente

  • User:ag72xx

    Trip type: Couples

    Beautiful hotel but lacking something

    rating13 Jul 2025

    It's a bit of a white knuckle ride on the roads leading to the hotel. Once there, the views are spectacular. The building itself was clean, modern and of a high standard, and so where the rooms. Our room had a great view of the Douro from the balcony. You could walk around the grounds, exploring the vineyards and a small farm area. The pool had the same great views and plenty of sun loungers. There were a few negatives and from what i could tell they were down to staffing issues. The service was slow in the bar and for snacks. Some of the restaurant staff seemed a bit lost at what to do. The pool bar was closed even though the pool was very busy, and you were not allowed to take drinks from the main bar to the pool. I don't think I've ever known that in a hotel with a pool before, and they must have lost a lot of money. Also, my wife had mobility issues at the time and the pool was difficult for her to get to as it was on a level below the main building and had steps and a bank to get down there.

  • User:Considered R

    Trip type: Solo travel

    Tilts at greatness but just misses

    rating29 Jun 2025

    Good points: Fairly modern design; good food; excellent views across the valley; extremely isolated location (if you seek that); great bar staff; unadvertised impromptu seaplane airshow, fridge in room.Bad points: Disorganised restaurant staff lacking direction, leadership and confidence (two staff excepted); room quite compact; bathroom door swollen, squeaky, and difficult to close (see photo); dirty saucer in crockery cupboard (see photo); extremely isolated location with nothing useful nearby; windy narrow roads on the long journey from civilisation. Summary: Pretty good, but some elements need improving.

  • User:pupepause

    Trip type: Couples

    Very Nice- Peaceful

    rating31 May 2024

    We were on a Country Roads of Portugal trip and stayed one night. The drive through the Douro Valley to arrive at the hotel was nothing short of breathtaking beauty. Our room was nice but one floor up had a much better view of the river-- we could see the river but another part of the hotel structure was smack in front of us. We loved walking around the ground and also to see all their animals. The pool was nice. The hotel is pretty isolated but if you are looking to get away for some relaxation this could be the spot. The breakfast was good as was the bar where we had a sandwich and chips.....great service in the bar. JASE - Empreendimentos Turísticos, Guest Services / Front Office at Douro Palace Hotel Resort & Spa, responded to this review Dear pupepause,Thank you for the time spent sending this review about your recent stay with us. We are very pleased to know that you enjoyed Douro Palace Hotel Resort & Spa and hope you choose JASE Hotels & Resorts again in the future. Sincerely, Jorge RaínhoSales | Marketing | Social Media

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