Grande Rio Hotel

Recent Reviews: 301

• User:dianidze

  Trip type: Friends getaway

  This Was Not a Hotel Stay — It Was a Health Hazard

  23 Jul 2025

  We were completely deceived by this hotel. The room we were given was in horrific condition — mold covering the walls and ceiling, a nauseating, overpowering smell, filthy bedding, and torn towels. It was absolutely unfit for human stay.We immediately contacted a staff member, who acknowledged the state of the room and promised the issue would be resolved the next day. But instead, we were told there were no other rooms available, and that if we wanted to stay, we’d have to move from one room to another every single day — a completely unreasonable suggestion.This trip was not for leisure — we were there for nursing training, with a tightly scheduled program at a university and hospital. We had no time or energy to waste on chasing rooms. With no solution provided, we were forced to check out and scramble to find alternative accommodation last minute, paying out of pocket again just to have a place to sleep.And then the lies began. The hotel owner, whom we had never seen or spoken to during our stay, started fabricating a completely false version of events: denying the mold, claiming the hotel had been renovated, insisting we were offered other rooms — all of which is completely untrue. We have clear photo evidence of the condition of the room, and the reception area had security cameras that should show no other rooms were ever offered.They even claimed our intention was simply to “switch hotels.” That is beyond insulting. Who chooses to sleep on the street with their suitcases and stress over last-minute booking, if the room they paid for was actually livable?In the end, we stayed at the first place we could find on the same street, just to fix the situation quickly. We were already exhausted, with no free time, and this disaster added unnecessary emotional and financial strain on top of an already demanding trip.What this hotel did was not just unprofessional — it was deceptive, unsafe, and inhumane. People should not be subjected to this kind of treatment when they are simply looking for a clean, safe place to rest.

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• User:knowyourvole

  Trip type: Friends getaway

  Excellent hotel; great value for money; great staff; good location!

  26 May 2025

  An excellent Hotel within 7 minutes walk of 2 Metro stations and 12 minutes walk to Trindade Metro.Clean and spacious rooms with excellent washing facilities; all the staff were very friendly and helpful.This hotel is great value for money and if you want a great breakfast/ brunch before your exploration of Porto try the O Fumeiro Pastry Shop within 5 minutes walk.The only criticism of the hotel is that the mattresses are very firm, but that's just down to personal preference.

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• User:Escape29904241315

  Trip type: Family

  Excellent Hotel

  10 May 2025

  A truly excellent hotel. It's conveniently located near the city center, just around 300 meters from the [Faria Guimarães] metro station, so getting around is easy. The hotel is clean, well-kept, and feels very safe. The front desk staff (a kind uncle gentleman) was super friendly—definitely worth recommending! 用中文表达下，酒店真的不错，超乎预期，当然如果拿万豪、希尔顿、洲际、去比较的话那就当我啥都没说。反正住了2天我和我妈都非常满意这一家。

• User:Connector08918168475

  Trip type: Solo travel

  Decent 3 night stay in nice quiet are of Porto. 10 minute walk from metro connecting to Airport.

  06 Dec 2024

  Nice 3 night stay. 10 minute walk from Trindad metro. Clean room, decent bed. Good hot shower. Reasonably friendly guy at front desk. I paid €120 for the 3 nights, then €9 on top of that for city tax (€3 per person per night). Quiet area and just 10 minute or so walk to popular shopping street. One annoying thing was drilling outside my room during the day, didn’t bother me overly as wasn’t in the hotel too much between 9am and 6/7pm.

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• User:Christer B

  Trip type: Couples

  Nice and clean Hotel in a quiet area.

  10 Jun 2024

  We were looking for a cheap hotel in a quiet area just outside the city centre where we could park our car safely. On the street outside the hotel you can park for free and it is safe.The rooms are clean and the staff are very friendly and helpful.