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Hotel Douro Scala

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Hotel Douro Scala

locationMesao Frio, Porto and North of Portugal

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About Hotel Douro ScalaAbout Hotel Douro Scala

Location

This hotel warmly welcomes guests in Mesao Frio.

Facility

The hotel has a lift and features 40 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops as well. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the mountain view from a balcony or terrace. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a mini fridge included among the standard features. A telephone, a TV, a DVD player and WiFi ensure optimal comfort. Slippers are included. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, cycling/mountain biking and tennis are available. Sport and leisure facilities at the hotel include a gym, billiards and callisthenics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and hydrotherapy treatments. Activity coordinators organise an entertainment programme for adults and children.

Meals

Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. Breakfast, lunch and a dinner à la carte delight guests with culinary treats and a wide variety of dishes. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Hotel Douro Scala Amenities at Hotel Douro Scala

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      All inclusive

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

80 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

223

Very Good

344

Average

160

Poor

54

Terrible

28

Recent Reviews: 809

  • User:B L

    Trip type: Friends getaway

    An experience

    rating15 Apr 2026

    Stayed here with a tour. Very impressed with the room. Only problem was the hairdryer which you had to be a contortionist to reach as it was under the sink!Corridors were dark and disorienting. Confusing to find way around as the new part of the hotel seemed to just be tacked onto older building. Not keen on having to go outside from dining room to get up via ancient stone staircase to reception.Also why put a kettle and cup in the room if no coffee or tea provided? Simple stuff but welcoming.Hotel is set in a beautiful spot but having to reverse a coach halfway up a hillside was a bit daunting.

  • User:Cloe S

    Trip type: Family

    Far from being a 5 star...

    rating07 Aug 2025

    It was 34 degrees and there were only 5 sun umbrellas by the pool. Impossible to enjoy if there's no shade. Asked reception to add a couple more they said they would. I waited for two hours and nothing was done. I ended up leaving without enjoying the pool. Mentioned it at reception and nothing was offered to compensate for it.

  • User:axrm70

    Trip type: Couples

    5 stars in the dreams

    rating15 Sept 2024

    It's not s 5 stars hotel as you expect. No service as should be, poor breakfast. Corridors like the one to bring to my cellar. Globally it was not bad if you expect a 3 stars hotel, excepted the price that was of a 5 stars one. Surely last time there.

  • User:Outdoorpartner

    Trip type: Friends getaway

    Welcome to the labyrinth

    rating07 May 2023

    I’ve never been so confused and lost in a hotel until this stay. I was unable to figure out how to find reception or my room or get anywhere! Part of the reason is because no staff member initially explained how to get to my room—taking one elevator down then going across a hallway and taking another elevator up. It’s a crazy hotel design. I felt like the hotel was understaffed during my visit. I stayed as a part of a tour group. The restaurant food was fantastic. The presentation was beautiful. Don’t skip dessert; it was fabulous. Our tour guide interpreted from Portuguese to English so we did not have the problems with the staff members as other reviewers have mentioned. Breakfast lay out was very nice. The grounds are beautiful. My room overlooked the valley and the pool. It had a small balcony. I opened the sliding glass door in the morning, and I listen to the sounds of birds. It was very calm and peaceful. The Jacuzzi was not heated. That was a big disappointment. The indoor pool was a great warm temperature – it might’ve been warmer than the Jacuzzi. The interior pool area is all black, and it is difficult to swim for exercise because you can’t see when the wall is coming up. It feels like you’re in a burnt out building. I don’t know why they selected that color scheme. It is very dark. The gym was very minimal with only a few pieces of equipment. See my photo. There is a small museum on the grounds but it’s all in Portuguese. All the television channels were in Portuguese. The Internet worked well. As others have mentioned, the room layout is very odd. It is always damp because your shower and bathtub are kind of near the bed with no separation. I did not see any mold in my room as other reviewers reported. The room was large but a big portion was unusable at the entrance separated by a wooden slat wall. There is no reading light above the bed so reading before sleep is impossible. There is no make up mirror, and the hairdryer is a basic model, which takes a very long time to actually dry your hair. There were no areas to hang your bathing suit to dry . This was extremely frustrating since the hotel has two pools.I wasn’t here long enough to go exploring, but I could see an old church up the hill. This hotel is OK for one or two nights if you get a good rate.

  • User:SamuFigu

    Trip type: Family

    Really 5*?

    rating30 Jul 2022

    We spend 2 nights at this beautiful hotel. The location, the rooms and the inside pool are amazing. But there are some things that just don’t fit in a 5* hotel:Staff: only one member of the staff was apparently qualified to work here, is name is Joel. All the others were either unfriendly or not qualified to do his job. Restaurant: besides of the fact that there is no big variety, meals are expensive; wines are ok; staff at the restaurant don’t know how to present themselves and serve food; I wonder if they ever had been trained for working in a restaurant.Other things we claim and hope that the management can improve: water temperature in the outside pool is too cold, not enough sunshade, only few drinks in the bar, snooker room dirt…Resume: we expected much more for this type of hotel; it looks like a good 4* but with amazing location: in the middle of the wine yards.

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