Hotel Pur Oporto Boutique Hotel By Actahotels

Recent Reviews: 119

• User:Hannah D

  Trip type: Couples

  Ok

  29 Nov 2025

  The pictures aren’t reflective of the hotel. Staying here and twice our room hasn’t been serviced. You get water on the first day only. We also ordered two standard Ports at the hotel abd charged £30 when a lovely bar I main shopping district was £8 Pur Oporto Boutique Hotel by actahotels, Marketing at Pur Oporto Boutique Hotel by actahotels, responded to this review Thank you for sharing your feedback with us.We are sorry to hear that your stay did not reflect the expectations set before arrival. Our aim is for the hotel’s presentation to align with the experience on property, and we appreciate you letting us know where this fell short for you.We understand how important consistent room servicing is to a comfortable stay. Our team strives to ensure rooms are maintained to a reliable standard, and we regret that this was not your impression.Your comments regarding amenities and pricing are noted. We work to provide clear information and value across our offerings, and we are sorry that this aspect did not meet your expectations.We appreciate you taking the time to share these points, as guest perspectives help us uphold the level of service we want every visitor to experience. We hope to have the opportunity to welcome you again for a more seamless stay.Dirección Pur Oporto Boutique Hotel by actahotels

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• User:simonr702

  Trip type: Business

  Poor, certainly not a four star hotel in my eyes

  09 Nov 2025

  I manage a team of people in Porto therefore I visit there very often. This is my first time staying this particular hotel and I will never stay here again. As a solo business traveler the people in hotels or restaurants are ‘what makes it’ a lot of the time. A friendly hello/goodbye/nice to see you, little touches. I have never stayed at a hotel where the staff were so unfriendly and I honestly don’t think I saw a single person smile my entire week stay. The only person to do so when I happened to them one single time was a house keeper who was absolutely lovely and the rest of your front of house staff could learn a lot from her. “Hi how are you, enjoying your time here in Porto. Hope you’ve a great day”. One evening I decided to eat at the hotel, menu wasn’t amazing but I went with it. Was stared at like I was putting him massively out of his way to make me a pizza. You would think the hotel would want the income considering I seen minimal people sitting in the restaurant area during my week stay. The pizza was made and it had the wrong toppings on it.Went for breakfast on my first morning, looked the part from afar however the hot food was not hot and the egg was massively over cooked and not edible. Again staff totally unpleasant and based on my experience at other hotels €14 is overpriced. You should also consider a cold milk offeringI rang down on another day to ask if it was possible to arrange a small breakfast to takeaway for my work days as the fridge in the room is not a proper fridge to enable me to buy items at a supermarket myself. I was met with a sigh by the female who had a terrible attitude. Found myself being over pleasant, like I had done something wrong. I was told I had to come down to reception to fill in a form. I asked would it be possible for her to do this for me as I was already in bed. I’d also note that the television this guidance says there should be a form in the room, there wasn’t. She agreed to fill in the form, she asked what I’d like. I said. Two plain yogurts, honey sachet, a banana and a croissant. Was met with “you can’t pick your own fruit. I then said ok just whatever you have then. Next I was asked at what time I’d like to collect it, I said it would be around 0715am, I was met with “we can’t do breakfast takeaway at this time as breakfast is available from 7. Argued with me and I ended up telling her to forget about it. Another loss of income for the hotel for 5 consecutive days.Noise - There is a massive sound issue in this hotel. You can literally hear conversations people are having from adjoining room or above and their televisions, every walk on the floor, furniture being moved around and people walking by your room to theirs. I tried to be in bed around 10pm every night as I had to be in work by 0730am the next day, every night here I was unable to get to slept until after 2am, the pipe work is very loud. I’d encourage management to stand in this round after 9pm and listen to how loud the pipe work is, running taps and flushing of toilets. When the toilets are flushed from above you would think the pipes are ready to fall apart. So loud that when I finally did get over to sleep I was startled out of my sleep every time someone got up to use the bathroom. I also purchased wax earplugs to try and help with sleep, helped a little but sadly not. Cleanliness - the room for the most part was clean however the bizarre panelling behind the behind which I presume is meant to be the headboard is impractical and was covered in dust. Which I ended up cleaning myself. I also arrived back one day to find clumps of hair in the bath, certainly not mine as in bald. Happy to provide photos. The room - I think using the term “boutique” is not warranted. The bed is rock hard, no useable head board, can barely open the window for fresh air, but if you do you are subjected until late evening of music playing from the outside terrace. The bath/shower has mixer taps, with the shower screen fixed it was difficult to lean across to get the right balance of hot or cold and there didn’t seem to be a steady state of this being right. I’d burnt myself a few times after fixing it and then all of a sudden it became scalding. The television services are very outdated. Not like other hotels of the same star rating in Porto where they have apps available such as Netflix etc or ability to stream your phone to it. It was like stepping back into the early 2000s. Overall a terrible stay, certainly not a four star hotel. Pur Oporto Boutique Hotel by actahotels, Marketing at Pur Oporto Boutique Hotel by actahotels, responded to this review Dear Guest,Thank you for taking the time to share such a detailed account of your stay in Porto. We are genuinely sorry that your visit fell far short of the welcoming, comfortable experience our team strives to provide for business travelers.Your comments about the service interactions are concerning, and we regret that you did not feel acknowledged or supported throughout the week. We are pleased to hear a housekeeper made a positive impression, and we appreciate you recognizing her kindness.We are also disappointed that your dining experiences did not meet expectations. From the dinner service to breakfast quality and temperature, as well as the takeaway request, the experience you describe does not reflect the hospitable, can-do approach we aim for.Your feedback on noise levels and sleep disruption is taken seriously. A restful room should be the foundation of any stay, and we regret that you were disturbed by sounds within and around the building.We appreciate your notes on cleanliness and room features. Details such as dust, bathroom presentation, and the comfort and usability of in-room amenities matter greatly, and your observations help us understand where the experience did not align with our standards.We understand how important consistency, convenience, and a warm welcome are for frequent business travel. Thank you again for sharing such specific insights from your week with us.We hope to have the opportunity to better serve you on a future visit to Porto and deliver the polished, friendly stay you expect.Dirección Pur Oporto Boutique Hotel by actahotels

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• User:Lorraine B

  Trip type: Couples

  Boutique....overall would have liked more space in public spaces and corridors?ce. Breakfast Room we were quite cramped!

  11 Oct 2025

  The hotel was smart and modern with welcoming staff on arrival. It was a long walk 25/30 mins to the waterfront and definitely a taxi ride back for us as it was all uphill and we're not so young any more!! Rooms were modern with very comfy bed & pillows. Unfortunately the breakfast was disappointing with not much choice and the space was really too cramped for people sitting so close together. Hope the management sort this out.. Pur Oporto Boutique Hotel by actahotels, Marketing at Pur Oporto Boutique Hotel by actahotels, responded to this review Dear Lorraine,Thank you for your comment and for choosing our hotel. We are delighted to hear that you enjoyed the comfort of the rooms and the friendliness of our team.Regarding breakfast, we are aware that the area is limited and, unfortunately, we are unable to expand it as we are already making the most of the available space. Nevertheless, we have posted information in the lifts with the busiest times and we try to spread out guests' schedules so that everyone can enjoy breakfast in a more relaxed and comfortable manner.We hope to welcome you back soon!Kind regards,Pur Oporto Boutique Hotel

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• User:SCHHI32

  Trip type: Couples

  Great place

  21 Sept 2025

  We enjoyed this hotel very much. The location is near enough to the action of Porto without being in the center of it. The room we had was very comfortable and clean. The hotel staff is super accommodating. We enjoyed the breakfasts.One thing to be aware of is that the building adjacent to this hotel is under renovations. At the time of our visit, no work was being done and, according to one staff member, work hasn't been done since mid-summer. That being the case, work could resume at any time. Had there been activity next door, we would've been greatly impacted by the noise. So maybe ask about that when you book this hotel.Again, our visit was fantastic! Especially loved the cookies that were put out some evenings :) Pur Oporto Boutique Hotel by actahotels, Marketing at Pur Oporto Boutique Hotel by actahotels, responded to this review Dear guest,Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed our location, the comfort of your room, the breakfast, and the friendliness of our team.Regarding the construction work you mentioned, we would like to clarify that this is not taking place at our hotel, but at a neighboring building. Unfortunately, we have no control over or accurate information about the schedule or noise level, as this depends entirely on the company responsible for the construction. In any case, we are closely monitoring the situation and always do our best to ensure the comfort and tranquility of our guests.Thank you again for your comment, and we hope to have the pleasure of welcoming you back on your next visit to Porto.Best regards,Pur Oporto Boutique Hotel

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• User:carlay241

  Trip type: Solo travel

  Would recommend!

  18 Aug 2025

  Gorgeous hotel! Rooms are stunning and the bed/pillows were soo comfy!! The hotel is a good location but it is all uphill from the main part of Porto, and an all uphill walk from Trindade metro (which is the closest metro)…. So bear that in mind! I was in room 307 and there was a lot of noise coming from upstairs in the evening. I assume this was due to whoever was staying in that room but it was very noisy which was quite annoying when trying to sleep after a long day. Other than that, I throughly enjoyed my stay here! Pur Oporto Boutique Hotel by actahotels, Marketing at Pur Oporto Boutique Hotel by actahotels, responded to this review Dear Carla,Thank you so much for sharing your experience with us! We are delighted to know that you enjoyed our rooms, as well as the comfort of the bed and pillows, and also appreciated the hotel’s location.We are truly sorry about the noise you experienced during the night. We appreciate you bringing this to our attention, as feedback like yours is very important for us to improve our guests’ experience. We will certainly look into this matter to prevent it from happening again.It would be a pleasure to welcome you back on your next visit to Porto, and we hope your future stay will be even more enjoyable.Warm regards,Pur Oporto Boutique Hotel

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